Had a medium duty 6500 truck towed there due to the engine stopped running. Service advisor said it would be several weeks until it could be diagnosed. After two weeks in their lot the service guy called me and said crack heads came onto their unsecured lot and broke into 5 customer service trucks including ours causing extensive damage and loss of expensive tools. Crack heads returned a week later and broke into another group of service trucks. He told me that the dealer had no liability. I was also told this is happens often and they have no plans to add security, fencing or cameras. I had to have the truck shipped to a Houston dealer for the repair. Not worth the risk of using their service department. read more

Zero Stars...I was forced to give 1 star. I operate a fleet of vans and medium duty trucks, by far the worst GM dealership I have ever felt with. Left a 23 LCF 4500 for transmission warranty work 12 weeks ago, no calls from dealership on how the work is progressing, no calls about vandalism and theft that occurred from truck. Stopped in to check and was informed of cats being stolen and that we would be responsible for loss. Avoid this dealership at all cost. read more

I have bought vehicles exclusively from SC for over 20 yrs, but no more. Service department has completely fallen apart. You make an appointment but it means nothing. They say "a couple of days". What they mean is we might start in a couple of days. No status feedback or updates. The last time I had repair done they left all the stud bolt's loose on the front shocks. Took it back and the fixed it but they seemed unconcerned about such a major error. I gave them a second chance but they couldn't replace spark plugs in 2 days. Someone needs to get a hold on this non-service department before they run off all their customers. Very sad. read more

My vehicle has been here for 13 weeks. I have never received a call with an update and the manager, Brett, is conveniently never in his office to take my calls. read more

Service manager is rude. They have lost my business. I took my truck in and I am positive they did not change my oil but was charged for it. I asked a salesman to look for me a truck and never heard back. read more

So I call with a problem. Asked if I could get an appointment. He said yes. But that doesn't mean my vehicle will get looked at that day or time?????? What????? Not sure how many people can just drop of their car for an unspecified amount of time. But that's a joke. Why have an appointment read more

Took my vehicle in and $2400 later I have my vehicle back with the same problem and now they're saying the whole bank of lifters has to be replaced and I will be without a vehicle for four weeks never did even offer a loaner at this point I believe they are just replacing parts read more

Third time here since giving up on Gene Messer for poor service. First two times were average. Today I'm here for a routine oil change and tire rotation. I made an appt. and called the day before to confirm my time because I received an email stating someone would call and they didn't. 1st mistake. I arrived 10 minutes before my appt. and was told they are 1-1/2 hours behind. Mind you it's only 9:57 as I type this and snowing. Pretty busy for a snow day. What is the point of an appointment I'd you don't keep the appointment? I'm living in a Seinfeld episode right now. The service guy said, well people arrived 30 minutes before you and they're on the rack. Again, what was my appt. for? So it's freezing, snowing, not busy, have animals at home that I made plans for because of the whether and now I might be here for 3+ hours for an oil change. We'll see read more

Scoggin-Dickey Chevrolet Buick is the dealership we gave our business to, and we are happy we did! I shopped with my father all around Lubbock looking for a new ¾ ton truck equipped with a fifth wheel package. When we arrived at Scoggin-Dickey we were greeted by our salesman, Tevin Holmes. He was laid back and knowledgeable. Anything he didn't know, he knew someone who did, and they were all more than happy to assist. We appreciated his no pressure, complete service attitude. He allowed us to test drive any and all trucks we were interested in and easily explained the differences in truck packages to us. We came to this lot and test drove trucks twice and the many many hours of shopping we did that very hot day, and never felt like we were a bother. That meant a lot to us. When we showed Tevin the other offers we had and what we were considering, he beat it. We were absolutely thrilled with the truck, the package, the amazing color and the price we were getting. They even delivered the truck to Pecos at no additional charge! Then we went to the finance department and met Dan Massey. My father was very nervous making such a huge purchase. Again, Dan (the man!) was an absolute professional. He put us at ease in making such a big purchase by going through, line by line, breaking down each item into easily understood language and answering all of our many questions while referencing them in the written contract. He even got us an interest rate lower than quoted. Dan then took us to the truck manager, Chris Clark, to ease worries about getting our 5th wheel set up and delivery done by a certain date, only a few short days away. He promised he would have his guys in the service department on it right away. His promise was golden! When my father got home from work the truck was delivered on time, and the 5th wheel package was in place. We couldn't be happier with our experience at this dealership. There is a reason they have been in business so long. I tried them and it's true, Scoggin-Dickey is tops when it comes to auto sales! read more

Towed pickup in over a week ago and still has not been diagnosed and evening told have no idea when their one transmission tech can get to it. Pretty poor managements. Seems to be standard level of service with no concerns. read more

I've been purchasing my vehicles and getting them serviced here for years. Great customer service. Same employees working here for years, loyalty is good indicator of a great company! read more

I could have not wished for a better experience purchasing a car! Evan and Mr. Webb were awesome! They took my information over the phone, negotiated with banks, kept me updated, and got me a better rate than I expected. Also, when I researched this vehicle on line I was expecting to spend much more than I did. I am super happy! read more

This dealership continues to lie and deceive. They will not be upfront about their pricing and business tactics and repeat the process of being u ethical in their business practices and manipulate and lie about how they function. Why can they not just be honest? They operate like a stereotypical "used car salesman". All lies, unethical methods and no accountability for the sales team, management, or the dealership. Stay away! read more

I bought my car from here and was treated ver fairly, much more than other dealerships I had gone to. I wanted to order a brand new car and they made the process so easy. Only thing is that my car was dusty when I picked it up and it was a $60k car. Disappointed with that, but the service I got from actually ordering was good. read more

Since you have to give at least one star, that is what I did. My daughter is a student at Texas Tech, her car broke down in 10/20/17. Chevy roadside assistance towed her 2011 Cruz to this dealership, where it sat and sat and sat for two weeks. One excuse after excuse, too busy, transmissions are difficult, transmissions take time.... I had to call continually, never once did I receive a call from them (my daughter did receive a call saying they received the car on 10/20). All communication had to be initiated by me. The car was never even diagnosed as to what the problem was. I finally, this morning had the car towed to an independent repair shop. The lack of communication, a timeline or even a diagnosis of the problem is unprofessional and not at all what I expect from a dealership. read more

True story: My wife and I have been thinking about buying a new car for weeks. Finally, today our tax refund came in and we learned we need major repairs on my wife's car, so the stars are aligned and we're going car shopping tonight! We have our eyes on a Chevy and a couple of Buicks so naturally we roll on into Scoggin Dickey tonight at about 7 and...it's like the beginning of a zombie movie. Not a soul around, and no explanation why. The signs on all the doors say they're open till 8 on Fridays, Yelp and their website say the same, but the entire lot is deserted. Maybe they're celebrating Star Wars day (5/4)? Getting an early start on Cinco de Mayo? Company softball game? We may never know. How hard is it to put a sign on the door? read more

I was looking for a new truck a couple weeks ago, the sales associate would have no conversation with me, and it took him an hour to get the numbers figured out on it, and when i tried to negotiate prices he just kept going up, so thankful i chose Gene Messer Toyota over them... THANKS SCOGGIN DICKED ME read more

Took my car for an oil change and tire rotation. Left the car and got a ride home. Miraculously, they called 15 minutes after I got home and said the car was ready! Amazing timing!!!!! Do not know how they did it! Great Job!!!! Plus, Jonathan Webb met me in the parking lot just to ask how my new car was working out. Super customer service! I felt like a VIP! read more

On Wednesday, 06/20/2018 at about 12:30PM, I called Scoggin Dickey Chevrolet to speak to a New Car Sales Manager. The receptionist transferred me to an extension that rang unanswered continuously for over 4 minutes. I hung up. I called the dealership back 5 times each time the phone rang unanswered and was disconnected with a recording that said' "there is no one available to accept your call." I finally called and had the telephone answered by the receptionist again. I explained that I was trying to reach the New Car Sales Manager to setup a test drive appointment for my elderly parents but I was directed to an extension that was unanswered. I also stated that I tried to call back and my call was unaswered. The receptionist was short, curt, and rude. She stated that she was busy giving directions to another caller and couldn't take my call. She then asked what did I want. I told her I already told her why I called and she had a very poor way of apologizing to a customer. The receptionist then became enraged. She was very unprofessional and very argumentative. Because of the receptionist alone, I would never do business with Scoggin Dickey Chevrolet. EXTREMELY POOR CUSTOMER SERVICE. -Matt read more

Service was super friendly and they found a way to beat their first estimate by 50%. The waiting area could be nicer, but it was fine. I called first to make sure they could get to my car, saved me waiting there at the shop. read more

Will not ever use their service department again, very overpriced, and apparently very inexperienced in what they do....they don't know what they are doing and cannot give you an accurate diagnosis the first time around....and after telling them what WAS wrong with my car and what WAS diagnosed from other mechanics - they still missed it, then told me there wasn't a way for them to know what it was till they fixed what they thought was broke, but mysteriously the other mechanics in town diagnosed it on the first try and didn't have to "tear apart my car to find it!" Will not return, they seem to "look" for something to replace or break rather that what NEEDS to be replaced. kinda shady if you ask me.... Very Unhappy. and I will NOT return. On the other hand, Williams Brake, Tune and Tire will be working on it and quoted me 1/3rd of the price they did for the EXACT SAME PARTS! read more

I ordered parts online only to get an immediate cancellation via email. No attempt at backordering, just a cancellation. Then I had some clerk be a jerk via email and yammer how its not their websites fault it took my order when no inventory is in stock. Just plain old bad business. read more

Looking for a new car and after several, super aggressive lots, I like this place. We're able to walk around without anyone coming up to us. Once we found something we liked, we went inside and the sales guy helped us out. read more

Scoggin Dickey Chevrolet Buick - Car Dealers Near Me - Lubbock, Texas

Bought a certified pre-owned pickup truck and had a pleasant experience with Jeff Guthrie, salesman. He was nice and not very pushy or annoying. The service department however needs some help and should take note from their competitor, Gene Messer. I setup an appointment for oil changes since they are free for two years. Each time I've been I don't ever get a friendly greeting or anyone really trying to help me. I usually pull in and get out and stare at people until they finally decided to approach or greet me. The receptionist inside never helps and I always have to walk out and get someone's attention to get my truck when it clearly is ready to go. Poor customer service all around! Would not recommend their service department and would advise others to look elsewhere before purchasing a vehicle from here. read more

Just went to the dealership to look for a new pickup however no one came out to assist us so we walked into the showroom floor and again no one asked if we needed help went to the receptionist and asked for help and she said they were having a big meeting and would call for a salesman however no one showed up. I guess they have sold so many cars they don't need any new customers. My husband said he doesn't like this dealership however I encouraged him to try it again I WILL NOT DO THAT AGAIN! read more

Very unfortunate it's come to this. My problem I believed in the beginning was an honest financial mistake that could've been fix. Unfortunately, due to the lack of communication as well as cooperation I've now been stuck with an auto loan that Scoggin-Dickey never paid off. 9 months later, my credit is now damaged, and the lender is looking for a vehicle I don't have in my possession. Somehow Scoggin-Dickey was able to sell the vehicle without paying off my loan. Fraud? Time to file a consumer complaint with the office of the attorney general. Consumers please read your financing paperwork word for word. I honestly believe my case was unique and hope that this never happens to anyone. read more

I went to Gene Messer because of their inventory of Camaro's and picked out the one for me, long story short I was turned away and went to another dealer and bought the same car with a great interest rate. Months later I figured I would give them a second chance and take my Camaro to get its first service and have a GM Performance cold air intake installed, once again they couldn't help me and told me to go somewhere else, that somewhere else I went was Scoggin Dickeys Chevorlet. They got me in without an appointment and said the instal would not be a problem, I'm not the type of person that does reviews but this will be my exception. I will not be going back to Gene Messer ever again. Scoggin and dicky not only had a quick service center but also a very well informed performance parts salesmen. read more

Was not surprised whenever I was reading the reviews from other people. Apparently other people had issues with follow ups etc as well. I hate leaving a bad review but unfortunately I think this might be the only way to get their attention. Have been trying to get an engine refunded for almost a year now. Constant going back and forward with the same excuse (Have to talk to my superior, district manager,...) Sure I get that but at least have the courtesy to call me back and give me an update on whats happening. Me, your customer, should not be leaving you 10 voicemails asking the same thing over and over and over again. Last time I spoke the person in charge was sending me a check to refund the engine that same day. Again we're month and several voicemails later and still no sign of the refund, let a lone an e-mail or call to give me an update as to why there's a delay. read more

I am disappointed not with my vehicle but with the service I have received since I bought it. Sales man and service people need to be on the same page. No returned call from service department after leaving a message and waiting about 30 hours with no call back. I then called back and was treated like my business didn't matter. I could get on a list for a loaner car as they don't have many and it is a 1st come 1st serve basis. That sure wasn't what I was told when they were trying to sale me that Tahoe. I make a living with my vehicle and need it or another one to keep my business going. Just very frustrated. I was referred to David Zwiacher and told I would be taken care of not the case. I too am in the service industry and know how important good customer service is to a business. Epic fail on the service department read more

Never deal with the service department. Their communication is terrible, they don't return calls, they are incompetent when it comes to sourcing parts and they will slap you with a bill if it means not having to deal with manufacturer warranty reps. If you plan on purchasing a vehicle their, think twice. They may want your business, but they sure don't plan on keeping you happy once you sign that paperwork. I suggest purchasing from a dealership that values their customer before during and after the sale in all aspects. read more

The job was completed. Nothing really stands out as exemplary, though. The 'shuttle service' that I received was less of a shuttle and more of a last minute favor. The gentleman running the shuttle did a good job, but the service itself should not be explained as a shuttle when it is really just one man in a midsize car driving people one at a time all around town. Most of us waited over an hour. This is not the expectation set by the company when told, 'we have a shuttle service that can take you to and from work.' Further, I had an appointment set up, but when I arrived to drop my car off, I had to explain all of my services again. I dropped the car off, and went to work. I later received a call that the car was done. After I verbally checked with the person on the phone about what was done to my car, turns out they did not complete all of the service requests. So, I was told it would get done that day. Which it did. This isn't a big deal, it just makes me concerned about the efficiency and communication of this department and if those deficits are translated to the quality of work completed on my car. Lastly, I had a transmission fluid change, radiator coolant flush, and a small recall fixed on the car. This took from 8:15am to around 5:30p to complete. I am no expert, and they may have been busy, but this seems like a long time. Again, this all feeds in to my insecurity about the efficiency and communication quality of this department. Everyone was very nice, and my car is running just fine. So there's that. This just could be better from the 'shuttle' and communicated efficiency and quality. Also, vehicle service here is very expensive. Pricey is what I have come to expect from a dealership service department, BUT, this price should ensure a boost in customer service, customer security, efficiency, and experience. I should not be expected to pay a premium price and leave with a bad feeling that something may have been overlooked, especially, on very routine services. The only reason I took the car in to the dealership is because a chevy dealer is required to get into my transmission. Otherwise, I would have had my car guy do it who is cheaper, busier, and more organized. read more

I can't believe how horrible their communication and service is. I made an appointment because my vehicle was included in a recall. I guess it was too soon to make the appointment, but instead of telling me that over the phone or when I dropped it off, they waited until they had my car for 8 hours to let me know they didn't have the parts or service instructions yet. Since I was taking my car in anyway, I thought it would be a good time to get my window fixed. They gave me an estimate for about $450. Just to make my window work? I said no thank you. Now, I get to pay them $50 for the inconvenience. read more

worst service i have ever received from a new car dealership. Too long an issue to type but they lost a customer today that owns 3 chevys and a Cadillac read more

Everyone was super friendly. Great service and very accommodating. I dealt with Bobby and had other appointments. He made sure I made all my other appointments and had the service dept. complete all requested issues. read more

After having my vehicle days longer than promised not only did they not fix the problem, when i called to bring it back I was told it would be twoo weeks before they could look at it. When i asked if i could drop it off in two weeks for the work they stated it would have to be in their lot for the two week wait until being looked at. The service department is a joke read more

From the time I got there until the time I picked up my vehicle, I was treated very well and kept informed many times.....this dealership has the utmost quality of customer service....I am very happy to have found this place since I will be visiting Lubbock often. read more

David Baca and Chris Tecmire stayed late to help us find just the right vehicle. They explained all options and details and worked tirelessly to see that we found exactly what we were looking for . We will buy all future vehicles from them . We've never been treated so well when buying a vehicle! Outstanding experience all the way round! read more

I have brought my car in twice recently, once for service and once for an oil change. David in the service department is wonderful to deal with. My vehicle was ready quickly and all issues were resolved. Communication is great. I love that they keep you so well-informed. I'm not sure how anyone could find fault with these guys. Very pleased! read more

I showed up to have a simple key made 5 minutes before they closed. After standing there for 7 minutes a line of people came out from behind closed doors and walked on out without saying a single word. Then a gentleman came to the computer right where I was standing and said nothing. The another man came up and the first man said something to the other guy then they asked me if I've been helped when I told them no they asked what I needed when I told them they said sorry I already shut down my computer. I will NEVER spend another dime there. If they are the only place that has what I need I'll just crush my truck instead. They are full of themselves and don't care about anyone else. read more

Pulled into service and the guys jumped right on it and had my car in the back in no time. When I went to Gene Messer 3 times they sent me off to come back a later date. Good job Scoggin read more