I have had billing problems with Family Care Dahlonega since Oct. 03 2025, I am a Medicaid patient…read moreand my Insurance sometimes gets filed sometimes or it defaults to self pay. Office personnel told me it was their new software and the software support people never implemented the software correctly and file information was lost. I have given them my insurance cards several times but the computer can't seem to store the information consistently. Problem is they don't have the ability to correct from their office and so you have to go through N. side hospital billing which all this takes a very long time to correct. The Doctors good and the people are good but the Software/billing situation makes this a firm no go for Family Care Dahloneaga Ga.

I went in for a pre-employment drug test and the "tech" misread my drug screen and had to send it…read moreoff to the lab. I asked her to read it again, in the light.. because we were standing in a dark hallway. She refused, and then urged me to sign the sheet to send off my test. I told her that I used to read drug tests for a living, and that I was passing. She refused to look at the test again. She then did my TB test, and inserted the needle too deep into my arm, when caused it to bruise and then a few weeks later it gave me a scar. When I came back to have the TB test read, the receptionist told me that there was an issue with my drug test and that it had been "misplaced". I had to do a second drug test that was again, passing. I had to have that one sent out yet again. When I had gone back to do the second drug screen, the tech told me that my original drug test was sent back due to the placement of the sticker not being straight and up to the lab's expectations. So, which was it? A misplaced drug test? Or a lab error? Because either way, my test shouldn't have been sent out to begin with. Honestly, I'm annoyed because my employer told me that there were zero traces of drugs in my system when they got the results back from the lab and they were just as flabbergasted as I was. Do better, or you won't be getting anyone to come back. I sure won't be.

Go some place else. I had a terrible flu and paroxysms of coughing I could not control. I begged…read morefor some effective cough syrup, having a 102 degree fever and wheezing, barely even to speak. He accused me of drug seeking when I was clearly very sick. I went home and made my own medicine with honey, lemon juice, and brandy which worked just fine. With total lack of compassion and his accusations, I will never go back no matter how sick I get. Thanks for nothing, doc.

Terrible customer service at the front desk!! Mean, no smile, could care less about the patients!!…read more Once you get past the mean, grouchy lady at the front desk all the other professionals are wonderful. She however is in the wrong job!! I was told to take a seat and someone would be with me, "in a little bit." Let me add that I was the only person there. No one in the parking lot, no one in the waiting room. When I asked why it would take so long, she said she was in the middle of doing an insurance form, and she couldn't just stop in the middle of it. But it was her demeanor that was so rude.

Only giving one star because I have to. Very disappointed…read more I was quoted a price for an office visit and thyroid medicine refill...and then after the appt. they called and said I owe an ADDITIONAL 225.00. Thankfully they wrote it off.

There are good doctors and bad doctors, but Dr. Donna Whitfield is the Best Doctor ever. I could…read moregive you a lot of reasons, from her sharp diagnostic mind, to her extreme caring for each and every one of her patients. But none of you will believe me. So suffice it to say, she is so good, she can't accept any more patients, and hasn't done so for several years. People sell out the best concerts, so why not the best physicians? I just wanted to stop and say that she's great!