Terrible front desk staff!! While on the phone I could hear a rude staff member in the back called…read moreme a "girl." I am a grown women and a client... super disrespectful staff!! I called to complain to the office manager (Karen) she was NO help! STAY AWAY!!!! Do yourself a favor and find another practice.

This was the worst front desk medical office experience I have ever encountered. When I called to…read moreset up appointment with Dr. McIntosh (my Dr. went on maternity leave and I wanted a Dr. closer to my residence) I was told I needed to see Dr. Montes initially until I could be seen by Dr. McIntosh. I saw Dr. Montes and had some blood work taken at the facility. One front desk employee was so rude and unprofessional from the moment I walked in the door. She kept giving me contradictory information to what I had received by Dr. Montes and the other staff members. She basically accused be of lying!. I could not believe how badly I was treated on my visit and phone calls. I was even told by this person I could not get a copy of my bloodwork when I told her I would not return to this facility because of mistreatment and misinformation I experienced. The Physicians may be good but the front desk and phone coverage is what I would consider dangerous to a patients' health

Dr Paul is a great doctor that is always informative, helpful and sincere. He goes above and beyond…read moreto make sure you leave feeling like the problem was solved. I have seen him on and off for years now and it's still always a pleasure to see him and his staff. Also shout out to Hillary at the front desk she's great!

Great doctor. Was able to see me on short notice. Truly cared. Would highly recommend.read more

Went for my primary care appointment today. When i went to check in i was told my appointment had…read morebeen cancelled. I asked who cancelled. I was given a slew of answers . I was told the nurse cancelled it, and then i was told i cancelled it then i was told the office called to cancel which was not true. Never received a call. My doctors office manager tried to fit me in. There was nothing available. I got an appointment for January. The best she could do. The second d problem was with my Wife. She had called because her primary doctor shut down her practice without notice. She contacted Baptist primary to see if she could see my primary. She was on the phone for. a half hour. She was told my primary was accepting new patients . When. we got to the office she was told that they called us to tell us that the doctor was not seeing new patients. Absolutely no coordination. They then gave me a list of Primary doctors a. accepting new patients. On the list was my Primary who I had used for years. before he passed away. plus my current primary who we were told is not seeing new patients. There definitely a problem.

Five stars for the techs and the service and the care. Two stars for the nightmare in billing. I am…read moreaddressing the radiology group, in both Deerfield Beach and the Lynn's Women facility in Boca. I received two separate radiology scans, very important, and the techs were wonderful. However, someone at the intake desk scanned my insurance information wrong and as a result, I had to waste half an hour with someone in India reading from a canned script trying to correct the problem. Now, I understand call centers, but having a call center for your billing issues, especially when it is a problem on the institute's end for scanning the wrong insurance information, is about as unpleasant as getting your boobs squished in a cold machine to see if you have breast cancer. Please, Baptist, DO BETTER with your billing!

They are by far the worst doctor's office. I just waited 1/2 hour trying to get an appointment,…read morethat they called to tell me they had to change. No consideration. No competent staff. Just a worthless awful practice.

I visited Dr. Adam Nader cardiologist office at Conviva west Hillsboro in Deerfield and what…read moreamazing and warm greeting. Also the two young ladies at the front desk Taylor and Keisha are amazing. They both greeted me with a warm smile made me feel very comfortable. Taylor is a true leader at this office she bends backward to get the job done. She stands by her words great job Taylor keep up the good work. Thank you again Taylor for everything. You delivered my paperwork to referral department. Great job to you and Philana in referral department. Great job ladies. Ms. Knowles

I'd like to acknowledge the excellent care and professionalism that Rachel gives to her patients…read more I am highly grateful for the care she has shown to me and thankful that myself and my wife are under her care . She takes time and listens to your concerns. I highly recommend her and her office. Thank you , Jorge Alonso

So thorough and knowledgeable. If you want the best of the best she's definitely worth it! Great…read moreoffice communication, friendly staff and easy scheduling are also huge perks of visiting.

Best doctor ever. Patience, compassionate and very thorough. Glad she is my Primary Doctorread more

Bad doctor ever... definitely she doesn't know what she practices ...Beware..do not spend money…read morethere. ..horrendous. really I don't know where she get the Doctor Diploma

The people working with older adults really enjoy what they're doing and it shows. Office is…read moreabsolutely beautiful state of the art. Just had my first intake appointment looking forward to the next appointment.

Second visit, lost my chart (edit: they seemed to have two accounts for me). I left and did a…read moreyelp review, they answered review, said they would fix it. I came in, got blood work done, week later they called gave me results, then said DR wanted to see me for ekg. I came in for EKG, they said no, you are here to go over results (i guess i still have two charts) started to leave, they asked me to stay, 'fix things'. Ok, two chances 'we are only human'. I answered 'you are only in charge of my life'. One week later, they called to 'remind me' of an appointment i never made (lost my chart again?) . i told them i never made any appointment. Totally incompetent.

I had an appointment with Dr. Silva on 5/7/2026. We specifically requested to see Dr. Silva who we…read morewere assured would be there. When I arrived to my appointment, nobody told me Dr. Silva wasn't in the country. Typically if your Dr. is not in they call you to reschedule, they did not do this. I was not notified once I went to the appointment either that he wasn't there. The whole time I expect Dr. Silva. Once I'm in the room the nurse came in and once again, I'm expecting Dr. Silva to come in at some point. At the end the nurse tells me Dr. Silva is out of the country doing a conference. I called today 5/8/2026 and spoke for 45 minutes with 3 different people. One was Bella, a receptionist who told me there are 4 receptionist's. Bella contacted Dr. Silva's clients on her list prior to their visit to give them the option to reschedule. I was never offered this courtesy by the receptionist who took my appointment. She said I was not on her list, it must be another receptionist who took my appointment and that the Dr. Silva actually had an emergency with his wife and that's why he wasn't in. This is a lie. I provided a screen shot of his Instagram showing him giving a conference. Lillian another employee then gets on the phone and says I can only be given a telehealth for Monday or Wednesday, that's all she would do. They will not offer me any refund. She says and I quote "I know everything, you saw a registered nurse and this qualifies as a visit". I told her this was my first visit and after my experience I would just like a refund. They hung up on me.

From the owner: Family Medicine - we focus our resources towards to a more efficient and human medicine.read more