I'm the first review in English so don't want to be the one to bring everyone down about the Hotel…read morePark Laurin... but it may only deserve 4.632 stars, and here's why. -No coffee before 7AM. Is wanting an early morning coffee an American thing? I want to get up at five, have some coffee and go down to the gym before the day starts. Maybe a little coffee maker in the room even? -The hotel gym, while beautifully situated in this cool little converted room/free standing outbuilding deeper on the grounds, consisted of two or three cardio machines. No free weights, no weight machines. -the Restaurant Park Laurin (again, in a BEAUTIFUL environment under a canopy on the grounds) was good but not great. -The lobby was pretty sweltering when we first entered. (in June) But enough minor complaints. Overall, the place was pretty awesome. Just old-school enough, very charming, spacious rooms, amazing grounds to walk around (see pix), all the staff were great, deluxe breakfast buffet. The cocktail we had on the Laurin Bar patio overlooking the lush, green grounds made for one of the best moments of the 4 days in Bolzano.

Great location by train station and downtown…read more Pluses 1. Location 2. Pretty garden 3. Breakfast had nice outdoor area Areas to improve 1. Check-in is terrible all at 3pm and not enough front staff to help. Also the front staff act like concierge which slows down checking in. 2. Rooms are bare and beds not comfortable looked more like a motel 3. Terrible WiFi could not get connection in room so we had to go to lobby 4. Dining was mixed / first night with enclosed area was great, last night it was opened and too many mosquitos and food and service disappointing. We were given a menu folder with no menu. We hope it improves! It's known for being the best in town and that's why we booked it, but the experience was disappointing.

Overall the resort is very exclusive. A bit too big as you need some time to find your way to…read moredifferent buildings and this includes walking outside ( which is unpleasant during bad weather ). We had a 2 bedroom suite which was very quiet. I did not like though the incorporated bathroom in our bedroom. See picture... tub is right next to the bed. Other problem if you like it colder for sleeping it's tough as the bathroom is heated and there's no thermostat to regulate. Food is amazing and personnel overall very friendly. We like the separated kids areas , especially for the pools.since we booked a suite for our family of 4 ( 2 kids above 18 years). Here was the BIG problem: We had access to the more exclusive sea lodge where they have a separate spa . The spa had a sign in front of their entrance saying: FREE TREATMENT: 12 o clock 20 min massage So as every English speaking person would , we assumed free treatment means free treatment, thinking because of the high end pricing at the sea lodge that's what they offered as a little extra to their guests. I went in the sis and said to the receptionist: do you still have the free massage available? And she said yes and booked our family of 4. My kids also asked for another treatment that was advertised as 'free treatment' but later we found everything on our invoice (+440€) I went to the responsible accountant who was clearly shocked that the spa would write on their sign : free treatments instead of free appointments . I said there's a BIG difference and this will backfire I'd more English speaking guests will arrive. He asked which treatments were used and unassigned he would take it off the bill or at least come up with some compromise but no, he said thank you for pointing this out ( and the spa changed their sign afterwards ) and that was it... Later we also saw more drinks being charged than we ordered so overall we were very disappointed in our second stay at this resort which clearly was the last time we went! I would have appreciated a better approach from the management in solving this matter !!

My full review can also be seen here with lots of photos and further details:…read more http://www.awifeamomalife.com/northern-italy-hotel-quellenhof-san-martino-passiria-italy/ Positives The staff was helpful, friendly and went above and beyond our expectations The resort offered many activities for all different age groups The food was excellent and well thought out The rooms were clean, spacious and comfortable The location was beautiful, brisk during the day and sunny Needs Improvement: For the brisk weather the pools need to be warmer There needs to be an English guide for the Kinder Club There needs to be a better map There should be better deck furniture and housekeeping should have replaced the one that broke into shambles when I sat on it so I didn't have to sit on the floor (I asked at the front desk twice and called them once). Water or refreshments should be provided It is very expensive for what you get as far as meals and food goes - I feel like lunch should be an option or at least a bottle of inexpensive wine at dinner. The room could use a coffee maker and coffee making supplies