The people who answer the phone must be miserable and absolutely hate there job! They have no…read morecompassion or care for anyone in helping get to the rite person or even an appt scheduled -10 I wouldn't bring my dog here

I've been going to physical therapy at Scheurer Health in Pigeon for just over a month for torn…read morerotator cuffs on both my shoulders. The team of physical therapists that have helped me have been outstanding. They both have been very knowledgeable and helpful in me trying to rebuild muscles in both my shoulders to hopefully avoid two surgeries I might require. I feel that both my therapists are doing a great job on my behalf to help me reach my goals. It's refreshing to feel so completely comfortable going into a clean and well staffed physical rehabilitation facility as I've suffered with many high risk health conditions that have left my immune system compromised so it's vital to my health that they are strictly the best and cleanest facility that I can feel comfortable going to for my physical therapy. Thank you to all the Scheurer Health Physical Rehabilitation Department Staff.

This is a toss-up. While the ER staff did not fulfill their duties on my first visit, thry seemed…read moreto manage my second visit much better. Once admitted to the hospital for a three day stay - the nursing and daily needs staff did an exemplary job!

This hospital has been on a steady decline; they've had two centennial events which are NEVER…read moresupposed to occur in a healthcare setting. One resulted in the death of pt due to incompetent staff. If you incur a medical bill and cannot afford to pay, they will sue you! When trying to set up a payment plan you tell them what you can afford, and they will tell you it's not enough. Bottomline steer clear of this place at all cost!

I guess if you just need a band-aid applied, you might be ok. If anything more serious, make the…read moredrive.

From the owner: Building on traditions. A vision on the future.read more

I have gone here for years and all staff have been great!! I loved Dr. Ginther who has retired, but…read moreKristen Bearden, their P.A. is great.

These people are the worst. They should all be in jail. They lie and most of my doctors wont even…read moreaccept blood samples from them.......................................................................................................

I received excellent care and treatment before, during, and after my surgery yesterday. Dr…read more Szekely and the entire staff were both warm and professional. I would have no hesitation returning there for treatment in the future.

McKenzie Hospital, specifically the emergency room, was an absolutely phenomenal place to go in the…read moresituation of an emergency. The facility is clean and comfortable. The doctors were well equipped and well informed to offer the best insight and assistance during health crisis. The nurses were also incredibly helpful and kind. Well, for the most part... With such a high-prasing review, you're probably wondering why the hospital is only rated three stars. The answer is simple - a nurse named Scotlynn who single-handedly caused undue stress with her awful attitude, actions, and words. Perhaps it's a chihuahua complex, but this little girl was so unfathomably rude and negligent, you would think the care is coming out of her pocket. Every question she asked was followed up with an "enough, I don't need to hear all of that," and I have never heard of a nurse speak so loudly and with such vulgar language about patients after they would discharge. Seriously, one minute after a patient would leave she would immediately begin a tirade of "that stupid m*****f***** was so dumb, I asked his dumb a** three times and that idiot would just mumble, what a piece of s***." No, I'm not kidding. Mind you, this was said loudly and for about 15 minutes non-stop as we waited behind the curtain. Her rant would be crude by HBO standards. She was terrible at her job, too - seemingly incompetent and not very well-educated in her field. Any request asked of her after her almost hourly check-ins (on a very slow night), it would take another hour or asking another nurse to see that come to fruition. A similar circumstance occurred when she quite literally argued with not only my wife, but the doctor himself. My wife had been out of IV fluid for awhile and awaiting transfer to a large hospital for the procedure. That transfer would occur hours later, but when Scotlynn was asked for a new IV bag, she scoffed at my wife and said "you already had one, I know you don't drink that much water in a day," - which she does (breastfeeding hydration as well) - but Scotlynn went off to ask (and argue with) the doctor about it anyway. I guess she lost because she begrudgingly came back with a new bag. On a side note, the first time at McKenzie my wife was kept overnight and given non stop IV bags to flush her system. The big hospital kept her on them non-stop over four days. So why this rude little clown felt the need to question it herself and doubt the doctor was laughable. I had a question for a nurse, so I approached the desk. I saw her on the phone so went on to move to another nurse - but that wasn't before we made eye-contact. Without saying a word and with only glancing at her, she immediately snapped on me and yelled "I'm on the phone!" She has way too short of a fuse and an awful temperament. It's a good point to close with that my wife actually was in a medical crisis (pancreatitis) that led to her needing two emergency surgeries and strict medical supervision upon her transfer via ambulance. Thankfully Scotlynn ended her shift a good two hours before her transfer and a far more patient and qualified nurse eased the process. I'm sure I'm not the only person to witness her awfulness, as even the nurses who were there after her were heard criticizing her work and attitude. She easily brings a 5-star facility to a 3-star single-handedly. Perhaps she's better suited for the euthanasia department - human suffering and putting people down seems more her speed. I'm sure she would enjoy that far more than helping people.

From the owner: McKenzie Health System Hospital Campus is a Level IV Trauma Center and is HFAP Stroke Certified. We…read moreprovide Emergency Care, Inpatient Care, and provide outpatient services.

Worst ER experience ever. 5 hours and were still not done. Doctor is a DO and not a MD. He has…read morethe worst bedside manner I've ever seen. A simple xray takes well over an hour to be read. They just leave you in a room to wait, and wait, and wait. Drive up to Alpena. You'll be glad you did... and you'll be out much faster, even with the drive. We will NEVER, EVER, come here again.

Worst emergency room ever! I came in after having fallen and injuring my shoulder. I inquired about…read morean urgent care facility nearby and they stated I shouldn't go there and to get care at their facility. I wish I wouldn't have listened to them. The wait time was acceptable, but the "service" was ridiculous. As you can see, they didn't perform any vitals before taking me back for an x-ray. Then they told me "congratulations, you don't have a broken clavicle, you have a separated AC joint. You'll need to follow up with you PC or an orthopedic doctor". I did follow up and the orthopedic surgeon stated he had no idea how they completely missed a displaced clavicle fracture and that my AC joint was perfectly fine. He stated that they should have taken at least two x-rays from different angles. They obviously didn't. At this point I may litigate for medical malpractice. By the way, the billing is ridiculous. Every person involved has a separate bill and they didn't even submit it to my insurance company. Very unprofessional.