Excellent service. Jose cut and programmed a spare key for my car. He was very efficient and detail…read moreoriented. I appreciated the extra effort he put in to make sure everything worked properly.

fast, superb communication and efficient. literally everything you'd want in semi-urgent situations…read moreyou will get with Tracy, Matt & John at Unlockit. I was on-deadline to get a mailbox re-keyed in time for my tenant to go out of town, and Unlockit did not disappoint. Although they promised next-day service and couldn't deliver due to other appointments going long, I was informed ALL along the way and they got out the day following. fantastic service always need to be backed up with reliable, clear communication and we got that in spades. if you're having a key/lock emergency, Unlockit should be your choice!

When a company tells you it will take 24 hrs to get back to you regarding your inquiry on…read moreestablishing a new service, that is an indicator you are already not a priority. Thanks, NorthStar, for making my decision that much easier to go with your competitor. UPDATE: So, does that mean you didn't bother reading my response to you (see screen shot of image I just uploaded from my reply immediately back to you). Again, you have proved my point. Maybe your reps are tied up bc they're in the phone trying to respond to all the negative customer service reviews, like mine. It took you *2 weeks* to respond and accuse me of "not responding" to you when I did so within hours. Nice. Second Update: I see Martha has retracted her comment to me on my review (hence what my first Update spoke to....now it doesn't make sense, but you get the picture of what happened). More proof this company doesn't "have it together." I strongly encourage those looking for a security system to look elsewhere, or at least do your research before committing to North Star. This company has given me the run-around and I'm not even a customer! There are many other companies that value your time and business more than North Star. I am a perfect example.

I'm writing this on a day that my neighborhood just went nuts because we had some door-to-door…read moresupposed alarm company sales people going around. I called NorthStar, my security company, to see if they'd ever heard of these guys and they told me that "reputable firms don't go door to door." That reminded me that I was overdue for writing them a review. My husband and I (well, my husband mostly), interviewed four or five firms before selecting this one. Their installers are also their sales guys. In other words, these are people who know their stuff. Nobody tried to sell us something we didn't need. The guy who came out - and followed us through some installation difficulties (way our house was built, not NorthStar's fault) - his name is Gary. He is friendly and SUPER knowledgeable. He explained things and then explained them again and gave my engineer-husband all the detail he wanted. But when I had a question and DIDN'T want the detail - he boiled it down for me. Their pricing was similar to other firms we talked with. Pay for the equipment and have lower monthly monitoring, or do a 3-yr contract with higher monthly monitoring and lower/no equipment costs. They give you several options to work with your budget. Bottom line is, they weren't significantly higher or lower than anybody else. We had our first "false alarm" the other day. Our nanny accidentally set off the alarm and while she was punching the code in downstairs, my husband was also punching it in on the keypad upstairs, which cancelled the whole thing. Kinda funny actually. The monitoring service called us WITHIN TWO MINUTES. I was glad to know they were on the ball just in case we need them for real some day. In the end, we went with this firm because they were the most knowledgeable, didn't have pushy sales people, so we felt confident we were getting the info we needed to make a good decision. Turned out to be a very good decision!

Not sure if i remember the name correctly 7/09/26 but i adored John very much he was super duper…read morehelpful, efficient , charismatic, made my overall experience top notch he was able to assist with my battery fob change $10 and creating a new fob key for my Nissan excellent price $170 to program and cut the key . Will definitely be coming back for any key/lock services, highly recommend.

Fast under 30 minutes, replacement keyfob for my f150 truck since I lost one of my car keys…read more Friendly customer service at a fair price.

This company DOES NOT care about their employees. I was a site supervisor at private eye…read moreprotection, I worked at this company for a year. Within that year I did everything the company asked of me including personally covering last minute shifts, picking up shifts when the company needed me to and waking up at six in the morning on my off days to train new employees. I never called out and always showed up. The thanks I got was a write up anytime I made a mistake, my hours being cut and a ridiculous requirement of buying a laptop for a $17 an hour job. Because this company is fairly new and is actively trying to build clientele, they will throw their employees under the bus at the sight of any inconvenience. This company DOES NOT care about their employees. If you make a mistake they will quietly take you off the schedule and then ignore you when you try to reach out, I've seen it happen to many people. The worst part is they will bleed you out by slowly taking away your shifts one by one until you cant pay your bills anymore and you're forced to leave. Really terrible stuff they do to their employees. The main manager stephen, is an awkward stab you in the back type of guy who will smile in your face and then talk badly about you in private chats. I cannot tell you how many lies were told to me working here the list would be too long. If you're looking for a job save your time and avoid this place. If you are a business seek any other company possible, these people stand on no values and only want you to sign a contract. Please do not support these people, they don't deserve any more business.

Bad company. Employees are treated really bad and the senior staff can be nasty. Would not…read morerecommend hiring this company unless you want a cheap service.

It is always great when you are quoted a price for a service and the dollar amount matches up…read moreexactly with the quote and the service exceeds the expectation set by leaps and bounds. We had 20 years of documents, computers, discs, all kinds of personal information we needed to get rid of. With the pandemic there was nowhere we could go and feel safe. My wife called Proshred received a quote and set an appointment. A very nice gentleman showed up and before you could blink an eye two large rolling bins of documents and a bin of computer equipment were gone. We were quoted an appointment window of between 11-2 well at 11 on the nose the truck was in front of our driveway. The gentleman whose name I forgot to ask was very efficient and friendly. There was no attempt to upsell us, adjust the quote in anyway just a kind person offering a "can do" attitude and a smile. We watched as the documents were loaded into the truck and destroyed the computers secured in a cabinet to be destroyed at the facility and we received a receipt and a certificate ensuring that everything was destroyed. So if you need document or computer destruction these are the people who will do a great job for you and to the owner your people are great to deal with.

Excellent customer service. Dependable. Prompt and professional. They were on time. They did not…read moresurprise us with additional fees and charges. Also the entire document was shredded on site.

So I contacted cool geeks after we vetted a few other TV installation companies and we are so happy…read morewe went went Cool Geeks. Not only are they professional, but they work quickly. He left no mess, kept in contact with me prior to installation day, and kept my fiance and I laughing the entire time! The prices are very affordable and he explained all additional add-ons (like a new wall mount and a credit card surge charge) so there were no surprises. I highly recommend this company and can't wait to use them again when we move into our new home.

I had a connectivity issue, my smart tv, surround sound and receiver were not syncing for some…read morereason. It was at the point where I was using 3 different remotes to control everything. David is excellent! Arrived on time, diagnosed my connectivity issues and explained everything in layman's terms, not geek speak. Did not sell me extra equipment, used exactly what I had to fix my problem. Nothing short of professional outstanding service.

Did a great job. Fast communication and arrived on time. Really nice guys…read more I would hire them again

Did a great job! Even cleaned up afterwards. Will definitely be using their services againread more

Good folks! When you walk in the door, you can tell they're here to help!…read more I had two things to solve. They knocked one out quickly and efficiently.... And showed me how to go online a solve my other problem easily. Go in confident. They're here to help!

Gets those keys right EVERY TIME! My neighbors feel the same way. Wouldn't go anywhere elseread more