I don't often hawk local service providers, but felt compelled to with SPS - these guys/gals are…read moresimply awesome. After a near-miss with some lightning, which completely knocked out my First Alert system, I found out how Ackerman makes all their money - the estimate was over $650 to replace the board and that didn't include any additional bits that might need replacing (had to replace two door sensors too). I ended up buying my own Ademco kit and hiring SPS for both the install and monitoring. This time I went with a wireless unit for phone (the lightning came in via the phone line - it actually hit the service pole). A call brought Bo Beaven from SPS out to look things over and give me an estimate - their hourly rate was HALF what Ackerman charges - and since I got my own equipment when John the installer came out it was a breeze, and half again the estimated time I got from Ackerman. The entire experience was fantastic. I also ended up using them for the monitoring - which came out about the same as what Ackerman was charging me, even with the added expense for the cell service on the wireless phone. Recently I was throwing a code and was able to get a human on the phone with the first call, and get a live technician with instructions to clear the code over the phone. To top it off they're coming by next week to take another look to make sure that there isn't an issue with the wireless - that's what I call CUSTOMER SERVICE!

Got the doorbell camera so I can check who's at the door on my phone before opening. Installers…read morewere on time, cleaned up afterwards, the cost matched the estimate quoted, so good experience overall.

We have had the door to our deck extremely difficult to lock and unlock. I was the only one who…read morecould do it, and it required a lot of strength and lifting of the door knob just right. What an emergency problem that could be if there was a fire. I called Unlockit Locksmith. They couldn't have been more helpful, and came out the very next day. Our technician Eddie was super nice, professional, and had to make quite a few adjustments, but now our door locks and unlocks perfectly! Can't recommend this company enough! Will definitely use again.

Great service! Jose is very knowledgeable. I came to get a spare key for my Lexus ES350 2022. Jose…read morewas able to program the key fob and showed me how to use the skeleton key all within 30mins. I definitely returned again for any keys I need made.

When a company tells you it will take 24 hrs to get back to you regarding your inquiry on…read moreestablishing a new service, that is an indicator you are already not a priority. Thanks, NorthStar, for making my decision that much easier to go with your competitor. UPDATE: So, does that mean you didn't bother reading my response to you (see screen shot of image I just uploaded from my reply immediately back to you). Again, you have proved my point. Maybe your reps are tied up bc they're in the phone trying to respond to all the negative customer service reviews, like mine. It took you *2 weeks* to respond and accuse me of "not responding" to you when I did so within hours. Nice. Second Update: I see Martha has retracted her comment to me on my review (hence what my first Update spoke to....now it doesn't make sense, but you get the picture of what happened). More proof this company doesn't "have it together." I strongly encourage those looking for a security system to look elsewhere, or at least do your research before committing to North Star. This company has given me the run-around and I'm not even a customer! There are many other companies that value your time and business more than North Star. I am a perfect example.

I'm writing this on a day that my neighborhood just went nuts because we had some door-to-door…read moresupposed alarm company sales people going around. I called NorthStar, my security company, to see if they'd ever heard of these guys and they told me that "reputable firms don't go door to door." That reminded me that I was overdue for writing them a review. My husband and I (well, my husband mostly), interviewed four or five firms before selecting this one. Their installers are also their sales guys. In other words, these are people who know their stuff. Nobody tried to sell us something we didn't need. The guy who came out - and followed us through some installation difficulties (way our house was built, not NorthStar's fault) - his name is Gary. He is friendly and SUPER knowledgeable. He explained things and then explained them again and gave my engineer-husband all the detail he wanted. But when I had a question and DIDN'T want the detail - he boiled it down for me. Their pricing was similar to other firms we talked with. Pay for the equipment and have lower monthly monitoring, or do a 3-yr contract with higher monthly monitoring and lower/no equipment costs. They give you several options to work with your budget. Bottom line is, they weren't significantly higher or lower than anybody else. We had our first "false alarm" the other day. Our nanny accidentally set off the alarm and while she was punching the code in downstairs, my husband was also punching it in on the keypad upstairs, which cancelled the whole thing. Kinda funny actually. The monitoring service called us WITHIN TWO MINUTES. I was glad to know they were on the ball just in case we need them for real some day. In the end, we went with this firm because they were the most knowledgeable, didn't have pushy sales people, so we felt confident we were getting the info we needed to make a good decision. Turned out to be a very good decision!

Showed up 10-15 minutes before closing time with a problem with my key fob. Within 20 minutes I had…read morea new key fob at less than half the price I would have paid at the dealership. Also less than Costco charges. Plus a free battery for my original key fob. Friendly, pleasant and helpful. I will definitely return and refer friends & family. Thank you!!!

This is by far my best experience ever with a locksmith! Highly skilled and fast professional…read moreservice. John was great and I definitely recommend them for any locksmith job.

This company DOES NOT care about their employees. I was a site supervisor at private eye…read moreprotection, I worked at this company for a year. Within that year I did everything the company asked of me including personally covering last minute shifts, picking up shifts when the company needed me to and waking up at six in the morning on my off days to train new employees. I never called out and always showed up. The thanks I got was a write up anytime I made a mistake, my hours being cut and a ridiculous requirement of buying a laptop for a $17 an hour job. Because this company is fairly new and is actively trying to build clientele, they will throw their employees under the bus at the sight of any inconvenience. This company DOES NOT care about their employees. If you make a mistake they will quietly take you off the schedule and then ignore you when you try to reach out, I've seen it happen to many people. The worst part is they will bleed you out by slowly taking away your shifts one by one until you cant pay your bills anymore and you're forced to leave. Really terrible stuff they do to their employees. The main manager stephen, is an awkward stab you in the back type of guy who will smile in your face and then talk badly about you in private chats. I cannot tell you how many lies were told to me working here the list would be too long. If you're looking for a job save your time and avoid this place. If you are a business seek any other company possible, these people stand on no values and only want you to sign a contract. Please do not support these people, they don't deserve any more business.

Bad company. Employees are treated really bad and the senior staff can be nasty. Would not…read morerecommend hiring this company unless you want a cheap service.

It is always great when you are quoted a price for a service and the dollar amount matches up…read moreexactly with the quote and the service exceeds the expectation set by leaps and bounds. We had 20 years of documents, computers, discs, all kinds of personal information we needed to get rid of. With the pandemic there was nowhere we could go and feel safe. My wife called Proshred received a quote and set an appointment. A very nice gentleman showed up and before you could blink an eye two large rolling bins of documents and a bin of computer equipment were gone. We were quoted an appointment window of between 11-2 well at 11 on the nose the truck was in front of our driveway. The gentleman whose name I forgot to ask was very efficient and friendly. There was no attempt to upsell us, adjust the quote in anyway just a kind person offering a "can do" attitude and a smile. We watched as the documents were loaded into the truck and destroyed the computers secured in a cabinet to be destroyed at the facility and we received a receipt and a certificate ensuring that everything was destroyed. So if you need document or computer destruction these are the people who will do a great job for you and to the owner your people are great to deal with.

Excellent customer service. Dependable. Prompt and professional. They were on time. They did not…read moresurprise us with additional fees and charges. Also the entire document was shredded on site.

I had a connectivity issue, my smart tv, surround sound and receiver were not syncing for some…read morereason. It was at the point where I was using 3 different remotes to control everything. David is excellent! Arrived on time, diagnosed my connectivity issues and explained everything in layman's terms, not geek speak. Did not sell me extra equipment, used exactly what I had to fix my problem. Nothing short of professional outstanding service.

Great guy. I had a couple of issues that I would expect someone with so much pride in his work to…read morehave handled differently. First: he accidentally broke an exterior light in 2 places but didn't tell me. I noticed it when I was looking at the fixture, which was completely smashed on two sides. I sent him a photo and he said he must have hit it with his ladder and offered to replace it. That's pretty difficult to miss hitting, but whatever. I asked if I could pay him to install another light that was broken on my front porch, of course I would pay for that. I ordered the light based off the part number. Partially my fault for not taking it out of the box to inspect it, but I had to leave the house and he installed the light. When I returned home I noticed the light was 2 times smaller than the other 2. I mean, wouldn't a professional ask a customer "did you notice the size difference", especially because it's so noticeable, before installing the light? My usual electrician certainly would have because it's his name and company reputation and he doesn't want something to look bad or be incorrect without reconfirming with me. Now I have to pay my usual electrician to uninstall the smaller light fixture and pay to have the correct size installed. I take responsibility on part of the issue m, but I expect more from people who take pride in their work and this issue impacted my overall satisfaction. Good job installing my Ring system. I've had a few issues with sensors installed incorrectly that I have been fixing myself. I won't use him again but I would recommend him, just double check his work before he leaves and don't expect any "extra effort" on his part. Definitely knows how to install the cameras and door locks and set up the Nest system. Zero issues there. Worked quickly and pleasant to work with. Trustworthy to leave alone in my house (which I'm usually weird about). So still impressed by him and most of the work he did for me.

Did a great job. Fast communication and arrived on time. Really nice guys…read more I would hire them again

Great service and quality work. Definitely recommend their service. Also very responsive.read more

Great service - locks are not a place to cut corners in the interest of getting the lowest price…read more Rick was punctual for our appointment time and diligently worked his way through the many locks we were looking to have rekeyed. Some were in bad shape, so we needed to buy replacements and a second visit to get the job fully done. Burt (the owner) personally called me prior to the second visit to get my feedback and ensure I was satisfied. It's rare to get that type of personal service and ownership these days. The job was completed as expected, and I appreciate Sandy Springs locksmith's customer centricity. Well done!

Good folks! When you walk in the door, you can tell they're here to help!…read more I had two things to solve. They knocked one out quickly and efficiently.... And showed me how to go online a solve my other problem easily. Go in confident. They're here to help!

We bought an older house which naturally did not have existing runs for ethernet and we hired Pro…read moreTech to bring our house into the modern era with 20 runs including 6 runs for exterior security cameras. Marcus and his team did a PHENOMENAL job with our install and I could not be more pleased. Being an older house, the job was not easy, but they were professional and knocked it out! I will be recommending Marcus to anyone and everyone I know that needs any low voltage, wiring, etc. work done! 10/10 on everything from service to quality to value!

Marcus was great! Punctual and efficient. He mounted all 3 of my TVs for a decent price and I…read morecouldn't be happier. Will definitely use his service in the future.