Yelp Review 2026 #132:
I've done my fair share of train travel over the years - in Spain, Korea, China, Portugal, Italy, Japan, Netherlands, Germany, etc. I've been impressed with SBB in Switzerland. Sure, they don't have competition in Switzerland but they do a great job. 99% on time competing with Japan when it comes to cleanliness, efficiency and punctuality.
Having Swiss Travel Pass - 1st class is a game changer. Hassle-free rides all over Switzerland.
SBB also offers luggage delivery. We have a few legs of our Swiss tour where we have multiple train transfers which would be impossible if we had luggage. From the Bern SBB office, we had our luggage shipped to Zermatt. They don't have a tracking system but I have AirTags so, I was able to see if our luggage made it to the hotel we're staying at next. It takes them 2 days to deliver luggage for a fee. The gentleman behind the counter was super nice and helpful. We had our luggage shipped via SBB a few times but this was the best customer service we've experienced. read more