I can't believe you would cancel a reservation with only TWO WEEKS BEFORE my event????? No phone call nothing but an email letting me know that we have to cancel due to staffing issues really???? I can come and get the tents and chairs and we can set it up ourselves. Why can't we do that?? I have a huge mouth and I will be telling anyone and everyone that will listen to me how useless Savvy Rental really is!!!!!! read more

It's difficult to find words for how displeased I am with Savvy Event Rental. We had our tent, tables, and chairs booked with them since November of 2021, and with 57 days until our October 1st wedding, they emailed my fiancé this past Friday afternoon to state that they had to cancel our tent, and if we wanted the tables and chairs we would need to pick up and return on our own. They alluded to being short staffed, which is very easy to understand given the times we're in, but left the email very vague and not entirely apologetic. They offered no alternative companies to reach out to, and didn't even list our names in the greeting of the email. It looked to be copied and pasted to every other 1-star reviewer who has had the same experience as us. Meanwhile, every other company we've reached out to has shown more empathy and help than the company we actually booked through, offering alternatives and expressing their sorries very genuinely. Despite being in crisis mode to find the things we need to hold our wedding for family and friends, I'm far more upset with the way Savvy has handled their business and their customers through all of this. They said they've "exhausted all options," but didn't bother to give us a heads up until they were certain they couldn't provide what we needed even though we paid a deposit and booked a year out. At the very least, a phone call with a sincere apology would have gone a longer way with me than what they've done. We didn't even get an in-person apology when we went to pick up our deposit refund at their storefront in Biddeford. I'm well aware that times are difficult for businesses at the moment and help is hard to come by. This, however, is no excuse for how they decided to handle their customer service and cancellations of the numerous large events they committed to for the remainder of the year. At this point, I'm just thankful that I wasn't one of the events that was cancelled 10-14 days out, as I can't imagine what those brides must be going through at this time. Bottom line, DO NOT utilize Savvy Event Rental unless you have a backup, and especially not if you're looking for any type of customer service or personable experience. read more

We worked with Party Plus for our wedding and had a fantastic experience start to finish. From the very first phone call many months ago, everyone at Party Plus has been extremely helpful, accommodating, and easy to work with. We had to adjust our order a number of times, switch tents, table sizes, etc, and they never made it seem like a big deal, even though we're sure it was annoying at times. We really appreciated that and cannot recommend this company highly enough. We were traveling on Thursday when everything was being delivered, and were really pleased (but not surprised) to find all the rentals were at our venue and in the correct places by the time we arrived. The tent was amazing - the perfect size for the venue location. Thanks again for everything. Party Plus is the best! read more

My brother-in-law called this company over the weekend and was told they had availability for a short-notice tent or awning for a memorial service for my mother, who died on Wednesday. "Savvy" told BIL that they would provide me with a quote this morning, Monday. I waited for them to call me, and then when I did not hear anything, called before business hours ended. The person I spoke to hemmed and hawed for a bit but finally admitted to me that they couldn't do anything for us. Meanwhile we could have been calling other companies today to find what we need. Really, really poor business practices. The woman on the line tried to imply that my BIL and sister got their facts wrong, but I trust them far more than these people based on my short interaction with her. Nice way to treat a grieving family. read more

Echoing previous reviews, I had a tent, tables, and chairs booked with Savvy Event Rentals since November 2021 for an October 2022 wedding. 50 days before my wedding, I received an email stating that they would not be able to provide a tent, and my table and chairs would have to be picked up and dropped off. Keep in mind, that this was a wedding for 250 people, so the equipment needed to move the table and chairs is not something that the average person has access to. The email did not state any alternatives we could look into. Speaking to other rental companies, it sounds like they have done this to at least 25 other people. I showed up in person and they did refund my deposit but did not apologize or say anything in terms of them canceling. They caused my fiance and I an immense amount of stress having to scramble to find a new rental company less than two months before a large event when most other companies are already fully booked. read more

Every time we called the store it goes to voicemail. Never get a call back. The tent was delivered a day late with no communication except the driver had the flu the day after. When the tent did show up they forgot 2 tables, 5 chairs, and the string of lights that went up the center of the tent. Of course we were already charged for these items ~$500 for missing items. People were forced to stand at some of the dinner tables because of this. When trying to call them after the event, only getting a voicemail. Would not recommend this company to anyone planning a wedding or any event in general. Terrible customer service and did not meet out needs. read more

Very average company. Some of the interactions with the company were rather rude. I would highly recommend speaking directly with Hannah or Melanie at the store, they were super helpful and seemed to actually like talking with customers (they would get five stars if everyone at the store were as good as them). The manager proved to be very difficult. If you have specific instructions, don't expect them to be followed. There is definitely a disconnect in communication between the set up crew and the office (not sure which side had the problems) because we had issues with the set up time and location. In general, they have an okay product/service at okay prices. Like everything else, customer service is average (I was rather disappointed given that we were a very large returning customer), so don't expect anything beyond the basics. read more

My company had the pleasure of working with Party Plus for Harvest on the Harbor in Portland, ME this October and they are nothing short of amazing!! We had 10 events spanning 5 days and countless changes to the rental order (including some very last minute changes - one even hours before an event). This was a challenging feat and they fulfilled everything with ease. If they personally didn't have something, they got it for us. Their attention to detail and navigating the logistics of deliveries and pick-ups to multiple venues/events (5 in one day!) was superb. We rented everything from tables, chairs and linens to cooking equipment and plates/flatware for a 6 course seated dinner. There is nothing this team couldn't do. They are professional and at the same time truly make you feel like part of their family. They were readily available via email or phone and were excellent with communication. The entire staff is extremely knowledgeable and gave great recommendations for specific items that would work best for our needs. All of this allowed my team to focus on what we needed to do with the events from the planning and logistics side because we were completely assured that Party Plus had everything covered on the rentals end of things. I would recommend Party Plus to anyone looking for rentals for an event - big or small, corporate or wedding and everything in between! We can't wait to work with them again :) read more

Really a bad place. Overpriced, no service,and no concern over broken products. Want a bad wedding?? Here's your place