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    Saucon Valley Insurance Services

    3.0 (2 reviews)
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    Services - Saucon Valley Insurance Services

    Car and truck insurance

    Life insurance

    Homeowner or property

    1 More Service

    Vehicle

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    6 years ago

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    William M.

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    6 years ago

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    Perez Notary & Tags - Before and after 
#supportsmallbusiness #pereznotary

    Perez Notary & Tags

    (5 reviews)

    HUNG UP ON ME AFTER SIMPLE REQUEST* I was getting my car…read moreinspected and needed a hard copy of my insurance card, so Ms. Perez offered to have Ins.Co mail to me. Although this would delay my inspection a week I agreed. I wondered to myself why she couldn't just print and mail to me - after all, she did say I could come and pick it up! I explained that I now lived in East Stroudsburg which is 1 hour away from her office in Allentown. But, I just kept that thought to myself and waited. After 2 weeks the insurance card still hadn't come so I called Ms Perez. During this conversation she said the ONLY thing she could do is put in ANOTHER request!! THAT WAS UNACCEPTABLE! That's when I, at first, humbly requested she just mail it to me. She said, "That's not how we "do things"! I told her I don't know what that means! I became agitated because I already waited 2 weeks before calling her after receiving nothing and explained to her my car inspection is now expired 2 weeks now. She was so rude at this point! Now I was driven by frustration and in fear of getting a $150 ticket!! I told her I didn't see the problem with just mailing the document to me as a courtesy since I've already waited...she didn't seem to get it and kept talking over me. Finally, she hung up on me. I called back and calmly left a message with her assistant, then a few hours later left a message on her machine. It's now one week later and I haven't heard from her. I'm angry now and that is why I've decided to share my experience!! Throughout our 2 year relationship I've had to follow up with Perez countless times on various unrelated requests!! My insurance was cancelled 3 times after I was told Auto Pay was accepted and in force, WITHOUT QUESTION!! Every time I speak with her she's frazzeled, she constantly makes errors and must make corrections. There came a point where it was EASIER to for us to deal DIRECTLY WITH THE INSURANCE COMPANY!! I SUGGEST FOR YOUR OWN SANITY AND TO MAINTAIN PEACE IN YOUR LIVES, FIND ANOTHER NOTARY, A MORE EXPERIENCED AGENT WHO IS MATURE AND IS NOT DRIVEN BY ANXIETY. MS PEREZ LACKS SELF CONTROL & MATURITY WHICH WAS UNCOMFORTABLE FOR US TO OBSERVE. WE WERE EMBARRASSED FOR MS. PEREZ. SHE DID NOT CARE THAT AFTER 2 YEARS WE FELT THIS WAY AND I WAS GOING TO WRITE THIS HERE ON GOOGLE AND YELP. Those were her words, "Fine, I don't care, FU"!! I abbreviated it!!

    Could not do a simple title and tag transfer. Emailed me the day after saying two things weren't…read moresigned + they needed more money as the registration was 'more expensive'. Also, stated they would be in that day until 5p only and then they would be on vacation for the rest of the year. Thanks for giving 5 hours of notice on items you clearly should have checked before we left. Go somewhere else to get things done right the first time.

    Saucon Valley Insurance Services - autoinsurance - Updated May 2026

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