Thank you to the staff at the Birkenhead store for sorting out my top. It was a busy day and unfortunately when I got home I realised they only put one of the sweaters I had bought in the bag, Called (via the shopping centre) and they called me back quickly. Went and sorted it out and then posted it to me, beautifully wrapped. It is the way that an error is resolved that truly marks good service. We will be back - thank you read more