Extremely Disappointed -- Charged Nearly $220 for an $89 Appointment…read more I booked a massage as a birthday gift for my fiancé and was told the total would be $89.95, which I confirmed while giving my card over the phone to hold the appointment. When we arrived, I was asked for my card again even though I had already provided it. I explained this, but was told it was still needed. The next day, I noticed two separate charges on my account--$89.95 and $129.95, both pending totaling $219.90 for a service that was supposed to be under $90. This is unacceptable. I understand mistakes can happen, but this feels careless at best and predatory at worst. It's extremely frustrating and makes me wonder how many others have had similar issues without catching it. I shouldn't have to monitor my account like a hawk to make sure I wasn't double-billed. I'm giving this review in hopes that the business will address this kind of error and take accountability. Customers shouldn't have to chase down unexpected charges for a simple gift appointment.

The whole experience was was 5 stars. One of the best…read moremassages ever! Melissa is amazing and it has helped me so much with my anxiety and stress. I loved it so much I now go once a month to help with my health issues. Best $$ spent on ME!

Barely got a massage. Waste of money. If you are not getting the main lady it's not worth the time…read moreas her back up I do not think knows what she is going.

Exceptional massage! They have a couples room which was a very nice plus for my hunny and I so we…read morecould enjoy the experience together. We will visit again next time we are in Wichita!

Sofia provides an amazing massage. Deep and strong pressure, goes over everything a couple of way…read moreto make sure all the knots are out. Patient and thorough left feeling very relaxed.

Highly recommended this place. Very comfortable & relaxing. Held off my rating till I've tried…read moreseveral times. Each time seems better than the last

Where did you move the business to the massage therapist was amazing perfect pressureread more

Driven by several times and seen the signs so I decided to make an appointment. Had a 60 min…read moremassage and the massage itself was very strong, which I prefer, but felt as though she was going through a preset checklist in her technique. I might try again one day to see if it was just a bad day or if it's the norm.

Shanna was amazing! Hit every spot I had been complaining about. She took care of me well also…read moreknowing I am pregnant. Overall experience was great except for my gift card didn't work there. Unfortunately they have different owners than the East location so BE CAREFUL of knowing what gift cards work at what locations!

I have had several facials and massages at Beau Mode West. My favorite is dermalinfusion! I feel…read morerefreshed and look beautiful for days afterwards. I have made it a monthly necessity and a part of my self care routine. I certainly enjoy it more than my exercise self care routine...ha ha

This facility is very nice. The gal I had was pretty inexperienced but I am gonna try again.read more

I got a deep tissue for my whole body but to hit it harder in the neck area. It wasn't bad but felt…read moreit could've been harder. Price was fair but I think I'll look for another place when I need a massage.

Super clean place and my masseuse did an excellent job. It was very relaxing and she was open to…read morelistening to my requests.

Was recommended through a friend to try them out. Experience was amazing as they greeted and walked…read moreme through what to expect and what areas I wanted focused on. Place was extremely clean and very professional I've already scheduled a return as it's helped my mobility and movement a ton in my shoulders!!

Great place I went in today and got a great massage. CSR was…read moreGreat!

I originally gave this place rave reviews, but after subsequent visits, felt the need to edit. The…read moreowner is extremely rude. I purchased several groupons, and was informed that they were for new clients only. (Only some of them mentioned this). When I asked if I could use them for the purchase value (something that groupon allows) I was told that I should just ask for a refund. Also, the staff is rude and impolite. While I was in my massage, I could overhear them talking smack on the previous client! My massage therapist wasn't personable at all, and sneered at me when I left her what I felt was an appropriate tip. Go elsewhere.

This was my husband and I 's first visit, we each received the Swedish massage and it was the BEST…read moremassage ever for the both of us, you can tell Savona cares for her people and works until she gets the muscle to relax, the pressure can be intense at times but ALL worth it afterwards and days later, truly excellent service!!! Thank you Savona for being awesome at your job!!!

Best massages we've ever had. Friendly and accommodating team. Professional and tailored approach…read moreto your needs.