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    Sarah Gentry

    5.0 (1 review)
    Open 9:00 am - 7:00 pm

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    ViaMar Health - Eating Disorder Treatment Center

    ViaMar Health - Eating Disorder Treatment Center

    3.5(17 reviews)
    2.9 mi

    Our daughter needed a miracle. We tried dealing with her eating disorder ourselves and through…read moreweekly sessions at the university she was attending with a therapist, dietician and physician, but she kept getting worse. We researched residential treatment centers across the U.S. and after speaking with several over the phone, ViaMar seemed to be the best fit for our daughter and our family. Miracles come in different forms. Sometimes God just delivers them in an instant. Other times, you need to go through the journey so that you can understand what it's like to go through the pain, the process of healing, sympathizing with others going through the same thing, and maybe even building relationships that will last a lifetime. In our case, it was the latter. ViaMar, their staff, and the community of patients and their families have been our miracle. From our first phone call with Courtney, I knew we were in the right place. Courtney genuinely cares for each and every patient and she was a game-changer for us. We couldn't ask for a better admissions director than her. In my opinion, there's no better dietician than Amanda. Her knowledge, understanding, patience, and personality make her the perfect person to help anyone through this process. Amy is one of the most amazing therapists I've come across in my life. She genuinely cares for the patients and their families, she listens and offers suggestions that will assist you in attaining recovery, and she works with the whole family. Dr. Z is the best! She really listens to your concerns (patient and family) and is understanding when it comes to medication and your beliefs. But she's also not afraid to tell you how she feels, which is refreshing. She's beyond intelligent and the patients love her! The founder and CEO, Michelle, really cares about the patients and listens when they and their families give feedback. Huge props to her for this. Most founders/CEO's won't listen to feedback from patients or families. Jeremy, Ethan, Josh, Kim, Molly, Jess, Ms. Susan, and all the nurses have also been a godsend during this process. Michelle and her team have created a place where we know our daughter is in good hands and she is getting the help that she needs. Our daughter has been working very hard in her recovery from her eating disorder, as well as dealing with anxiety and depression. ViaMar encourages the whole family to get involved and we feel this has been a key component to her recovery process. Our life has been forever changed since going on this journey, but we feel encouraged and hopeful that our daughter will find peace and recovery from her eating disorder. To Michelle and your team, we are grateful for all that you do, for your selflessness, and your love. May God bless you all.

    I'm not discounting that this place may help people and I know everyone's treatment is different…read more I'm sharing my experience because I wish I had heard something like this before I went. My time at Viamar felt extremely unethical and completely opposite of how the program is displayed online. The conduct of the CEO, Michelle Klinedinst, raised serious concerns about client treatment, professionalism, and ethical standards in the program. She called me "rude, defiant, and disrespectful" in front of a group and said, word for word, "I don't even want you here, I would have kicked you out if you weren't court ordered." Later, in private, she denied saying it and told me I was displaying sociopathy. There was a moment during an intervention where I was having a full breakdown, crying and on the verge of a panic attack, and said I felt suicidal. Her response was, "there you go again, just seeking attention." I still think about that because I was not looking for attention, I was crying for help. The overall environment felt more like control than care. Group therapy felt like being ganged up on rather than supported. We sat in a circle for hours being told what we were doing wrong while struggling with EDs. We were encouraged to share opinions on others' faults. Language like "not functional adults" and "wounded children" was constant. It felt like your identity was being broken down, and questioning anything was discouraged. If you struggled outside structured exercises, it was turned into a character flaw. We were taught psychology concepts that could have been helpful, but in my experience they were used in a way that kept people compliant. It felt like the expectation was to stop being yourself and become whatever they defined as "functional." Some exercises were extremely intense and not trauma-informed. In psychodrama sessions, people screamed at others acting as figures from their past while being told to scream louder and hit objects. While that could help some, it was extremely triggering for others, especially those of us with PTSD who had no choice but to sit through it. There was group punishment for individual actions, which created a culture where patients turned on each other. I broke rules and other patients served the same consequences. I was searching other treatment centers on the TVs and texting on social media, along with discussing a crime documentary that was considered triggering. TVs were removed for everyone (my apologies). The techs, not all, but most came across as unqualified, condescending, and distrustful of clients. I had an accident and when I asked to shower, I was told, "if it's not dripping down your leg then there's nothing I can do." I then tried to access the bathroom and broke the lock, which I take accountability for, but felt the situation was mischaracterized afterward regarding blame placed on ED behaviors. The Clinical Director, Johana Aguilar, brought out AMA papers in a group setting and told people to take one and leave, including clients in fragile medical states. The Medical Director, Sophia Zaretsky, came across as unprofessional, for example, flipping me off in a meeting. The dietician, Leslie Tucci, refused my accommodations, and meal plans were hardly individualized. I chose pork and beef as foods I don't eat but was still served them regularly. The environment made my anxiety and paranoia worse. It felt like a prison. Phones, wallets, and keys were taken. Even though it was voluntary, people who tried to leave were brought back by police. Family calls were timed, monitored, and recorded. Mail was opened and read, and negative comments were not delivered. I wasn't told about a court hearing until the night before. Under the Marchman Act, I was told I had no choice but to stay or go to jail, but with legal counsel I was able to transfer. Even after a few days I didn't feel safe. I felt watched, judged, and unsupported. I went in with trauma and left with more, and it has affected my willingness to seek treatment again. If you're considering this program, please choose a different place to get help. Not every treatment environment is what it claims to be.

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    ViaMar Health - Eating Disorder Treatment Center
    ViaMar Health - Eating Disorder Treatment Center
    ViaMar Health - Eating Disorder Treatment Center

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    Sarah Gentry - c_and_mh - Updated May 2026

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