Honestly if it wasn't absolutely necessary to have a consistent endocrinologist for my type 1 diabetes, I would NEVER go here. There's never been a time where I've needed to change a prescription or do a slight edit of my medication's, that they haven't given me the longest runaround known to man. I have an issue with them every single time. Communication there is TERRIBLE. I am the only person to advocate for myself. I know truly the issue is Insurance and the demand that is on doctors to hurry, but I could not feel more: not listened to, not taken seriously, than when I'm there seeing Kacey. There is a particular person at the front desk that is always rude. They always treat you like you are the biggest inconvenience, and all I'm trying to do is literally stay alive as a type one diabetic. This has been going on for years with them, but this past situation with my Omnipod's, really sent it over the edge for me. Because of their inconsiderate unprofessionalism, I was completely without an insulin pump just because they wouldn't get my prescription sent to Insurance correctly. I tried going to a different doctor that was recommended to me at another HMG office, but apparently it is a conflict of interest and will not allow that. If I could give it negative stars, I would. I know that the demand is probably high and calls come in all the time and they have to set boundaries themselves. I am all for that in general, but it goes a long way when you at least show that you at least care for somebody and their wellbeing like they say they do read more

My son went to the urgent care facility where he did see a doctor. The doctor realized that he needed something different and sent him somewhere else without a charge. read more

I have been there several times to get CT test or Mammogram's and they have always been very professional and timely, unlike going to a bigger facility to spend 1/2 day or more. read more

We were on vacation and I get sick right before driving the 1100 miles back home. No online paperwork. No online check in. You just walk in, sign your name, and wait. They called me back within ten minutes to collect my insurance information. I wasn't even done with filling out my paperwork when the nurse was already calling me back to check vitals and get me situated in the exam room. Man, I was a mess! What started out as a complete allergy attack morphed into bronchitis. The hacking uncontrollable cough. Fever. Headache. Fatigue. Mis-er-able! I was going downhill fast and we still had four days of a fun family vacation to get through. No way I was gonna ruin it Dr. Campbell came in. Listened to my lungs... and all the standard stuff. She gave me a small shot of a steroid, scripts for antibiotics and a cough syrup. I felt 90% better the next day. Well enough to get through the rest of our family vacation. I'm so thankful. They were fast, friendly and helpful in my time of need. For that I am grateful. read more

You are an assembly line number to these people i came in wanting answers from pain i had been suffering from for months i in the end had to self diagnose myself because they kept diagnosing me with acid reflux and shoving Prevacid down my throat. Took it, meds didn't work was still nauseous Still had burning in my stomach, went back 3 times wanting answers was rapidly losing weight went from 130 pounds to 118 in a week they still kept shoving more pills down my throat finally i had to say order me an ultrasound NOW! Go to my ultrasound a week later and find out my gallbladder is on the verge of rupturing within a week i was going to get surgery. If i had listened to these kooks i'd be dead... All they want is your money. Don't waste it spend the extra $$$ to go to a good primary care family physician. read more

I never am one to post reviews online but I feel like it is necessary at this point. My employer's FMLA insurance faxed paperwork a month ago to this office to get filled out and sent back. Nothing was filled out and sent back so 2 weeks later I went in for an appointment with my PCP on 07/30/2019 and upon checkout I gave the ladies my paperwork that I had a copy of to be filled out by Jill and be faxed like the PCP asked me to do when I mentioned the paperwork. At checkout I had to fill out a release of records form and pay a $25 for the paperwork to be faxed. I thought if it gets there and it gets taken care of I won't mind paying that fee since my deadline for the paperwork was 08/03/2019. Today is now 08/06/2019 and has not been faxed. I had to get an exension with the FMLA insurance to 08/10/2019 and they are not going to be able to entend the deadline beyond that and if I don't get my paperwork in on time it will be denied. So I called them yesterday to ask what was taking so long, they said that a lot of people have been out on vacation and that's why it was taking so long and I told them about the deadline I have for that paperwork. Today still noting has been sent in so I call again. the receptionist I spoke with was different from the one yesterday. She had an attitude and kept putting me on hold with no warning. Next thing I know she transfered to me to Jill. Jill didn't have a better attitude about the sitution. I explained my deadline and was tld it takes 10 business days so they would not be sending my paperwork till 08/13/2019, which iis past the deadline. i kept being told that the insurance for he FMLA will be able to work around the deadline and that there is nothing she can do. Then she makes the comment "well you should have gotten the paperwork in to us sooner". I would have if my PCP wasn't on vacation the 2 weeks before my appointment causing a delay on being seen but the FMLA insurance faxed the paperwork to be completed 3 weeks prior to my appointment. Jill said that "we dont accept faxes for FMLA". I am very upset with the way this is being handled. This is not something that should be taken lightly, especially after having to pay $25 for what seems like nothing. I don't feel like I am being taken care of as the patient or that I even feel important the least little bit. This has caused a lot of stress that is uneccessary and uncalled for. I have had to spend my breaks and lunch on hold to even try to get in touch with someone and have had nothing but problems with this office this year. I thought Balled Health was bad, but HMG takes the cake. I have never had such a bad experience with a Doctor's office in my life. I will be going to a new office after being and HMG patient for almost 20 years. I'm fed up with the service I have recieved with Urgent Care, My PCP, the billing department, and Jill. read more