Avoid this Doctor at all costs! I made an appointment with this doctor for my mom for 9:40 am, and they said to be there by 9:30 to fill out paper work. We arrived at 9:30 and filled out one form. 30 mins later the receptionist rudely said oh here I forgot fill out 4 more forms. 45 mins waiting I politely asked how much longer the wait would be? One of the two receptions snapped at me and said the "DOCTOR" was backed up. My mom is 92 and suffers with pain. At the hour mark waiting I asked again and the 2nd receptionist rudely told me if we did not want to wait we would have to reschedule! I said, I understand your backed up but it is not fair to make a 92 year old woman sit waiting for over an hour.
We finally got in, and no "DOCTOR" we saw a PA. Who was very nice and polite. She gave us a script for blood work and x rays and we had to go back out into the waiting room, to rechedule for 4 weeks.
I waited another 15 minuets for the receptionist to call me to the window and she said how about June 12th, the second receptionist rudely yelled at her and said no. The two began to argue, one saying I don't like your tone and the other saying if I was yelling at you, you'd know it while making a clenched fist. They left the room, argued, left me standing there and came back 5 mins later and then I got an appointment. The receptionist then told me your appointment is for 11am but expect to wait 1 to 2 hours. I said wait, you said the wait was so long today because the doctor was backed up. So does that mean you already know that the doctor will be backed up 2 months from now? Huh?
She said that's just the way things are. Yes because you are purposefully over booking patients so you can make as much money as possible and not caring about them or their wait times.
No apologies for the wait, no apologies for their behavior or rudeness. I am R.D. And have been in the medical field for many years. I have never been treated so rudely and witnessed such unprofessional behavior. We waited 1 hr and 15 mins, never saw a Doctor. The whole while, there was a parade of people coming in to pick up scripts for meds, phones ringing off the hook and total chaos, all the while one of them was eating a breakfast burrito.and yelling at one another like it was a rodeo. Saying patients names a loud and meds they needed, which breaks at least 5 HIPPA laws that I know of. This doctor should be embarrassed to have such unprofessional, rude, people representing her in the front office. When did kindness and respect for ill patients go out the window. Those two receptionist should find other jobs if they can't handle the pressure, all they want to do is take their hostilities out on waiting patients. This doctor needs to take a good look at how her practice is being run, unless she already knows and does not care. Doctors should feel privileged that patients are putting their care in their hands, not make patients think it is a privilege for them to give them an audience! read more
