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Phoenix, AZ

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SandiSue

5.0 (9 reviews)
Open • 10:00 am - 6:00 pm

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Feng shui

Buyer's agent

Listing agent

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The Scottsdale Chiropractor

The Scottsdale Chiropractor

(58 reviews)

Country Trace

The staff here make you feel like family. I committed my well being to 3 days a week for 2 months…read moreand couldn't be happier. Easy appointment scheduling and the results you feel are top notch. Thank you Scottsdale Chiro

-Expect a Sales Pitch -- and No Answers or Treatment Until You Agree to a Treatment Plan and…read moreSubsequent Visits- The pre-appointment process was smooth, professional, and well organized. Jacy made scheduling easy, and the communication and reminders leading up to the appointment were excellent. Likewise, on the day of my appointment, when I arrived, the receptionist was also warm, welcoming, and friendly, which made for a good first impression. That said, the experience changed significantly once the actual appointment began. One thing that immediately stood out to me on my May 11th visit was the lack of any bottled water or self-serve water station in the lobby, especially on a 100-degree Scottsdale day. It may seem minor, but patient comfort matters, and it's something I'd genuinely recommend improving. The appointment itself started with a medical assistant, Romina, doing a pre-screen while an intern observed. When Dr. Serafini entered, the dynamic quickly felt less patient-centered and more performance-driven. He dominated nearly every interaction, leaving little room for conversation or collaboration. At one point, I tried to add context about my symptoms and experience, and he abruptly responded with a very quick, "cool, cool, cool" before moving on. It felt dismissive and strangely cold. For context, I'm usually very talkative and engaged in medical appointments, but throughout this visit I found myself withdrawing because I didn't feel listened to. When discussing prior surgeries, Dr. Serafini immediately declared, "that's your problem right there," before reviewing imaging or completing a meaningful assessment. I explained that the surgery had been nearly 40 years ago and how I didn't believe adhesions to be likely only because they would have shown up by now and also, my symptom only began recently after horseback riding this year. His response felt more focused on establishing authority than understanding my situation, reminding me he'd done this for 25 years. My perspective didn't seem to matter much. And because I don't believe in arguing or peacocking, I didn't feel the need to remind him I've been in this body, feeling what's new vs what's normal for me for 46 years. The physical assessment itself often felt theatrical, almost like a demonstration for the intern observing. There was a lot of lecturing, showmanship, eye contact with the intern while speaking about concepts, and attempts to guide me toward agreement during strength testing; but not much genuine, unscripted dialogue. There were a few times where I honestly couldn't tell whether the supposed weakness he was pointing out was actually present. When this would happen, he seemed disappointed at my truth. It was only apparent some of the time. After X-rays were taken, I expected we would review them together and discuss findings. Instead, I was told to go to the front desk and schedule another hour-long appointment. I later learned I would not even be shown my X-rays, given a diagnosis, or discuss results until a follow-up visit. I paid for my appointment (assessment, x-rays, and exam), with tons of talking at me, but received NO value (diagnosis and no treatment/adjustment to kick off my treatment). I don't mind paying, when I receive value. In fact I'll be paying cash for my physical therapy appointments scheduled somewhere else. I think it's important to let other people know what to expect. That was extremely disappointing and confusing. I left having completed an exam, assessment, and X-rays -- but "without" any treatment, adjustment, diagnosis, or explanation of findings. I also had to ask basic questions while they were trying to schedule a second appointment for me, with no upfront explanation of future charges or treatment costs. I finally said, "You don't accept insurance, so I need to understand treatment costs for these appts." Only then did they provide information. Until that point, they were simply assuming the sale -- perhaps counting on some patients being too uncomfortable to pause and ask questions or decline next steps. I couldn't do that. I already had 5-6 physical therapy sessions scheduled elsewhere, a fact I had already related to the doctor that before he sent me to the front desk to sign up for physical therapy with them. Overall, the experience felt much more like a sales presentation than a healthcare appointment. They don't earn your business, but require you to continue to do business with them before they show your x-rays you've paid for, & discuss what your ailment is & get you adjusted to start feeling better. While the front-end staff and scheduling process were genuinely excellent, I personally did not feel heard, comfortable, or cared for once the doctor interaction began, and I won't be returning. And for those who need to know, they don't accept insurance. This is fine, but come into it eyes wide open since I don't know if everyone knows & it makes a difference for some.

Erin Rose

Erin Rose

(9 reviews)

Erin is quite simply the best buyer's agent one could hope for. From the moment we met, she felt…read morelike a trustworthy and valued friend. She is amazingly personable, wise and knowledgeable, with a keen eye for a property's upsides and potential defects. Within a couple of hours of calling her, she had arranged for a viewing of a property I liked but her savvy observations made me realize it wasn't the place for me. Thinking on her feet and having done her research on the neighborhood, she promptly called another agent to arrange a viewing of the lovely house nearby that I am now buying. I loved how hard she worked for me, with updates early in the morning and late in the evening at every stage of the process. She took pains to outline her thinking and explained things very clearly. She also advised me on what I should offer for the house and I got a great deal. If you want someone who's got your back, knows what she's about, and fights your corner, then I strongly recommend that you reach out to Erin.

5 Stars for Erin Rose. My daughter got a new job in Phoenix and she had one week to find a place…read moreto live and move. Erin took the time to discuss what she was looking for and price range. Within 24 hours (if not sooner) Erin had sent over several prospective properties, and worked within our schedule to set up tours. She spent the afternoon with us touring the properties and my daughter picked the one she liked best. That afternoon we had our application in and by the next day a lease was signed. Erin's knowledge about the Phoenix community and her energetic personality made hunting for an apartment fun in a very stressful time! Now my daughter has a great real estate agent when she is ready to buy her first home.

SandiSue - fengshui - Updated November 2026

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