I came to Riverwards in Old City Philadelphia and ordered a banana tahini smoothie. I was excited…read moreto try this place after seeing it all over TikTok, and wanted to experience the hype.
I get to the counter and pulled answers out of the girl at the counter when I inquired about the smoothie. I didn't think anything of her behavior and ordered anyway, until I noticed how different I was treated from the other customers in the store-- white people.
Being born and raised in an inclusive city like Philadelphia, I was shocked, but not surprised by the behavior I experienced. Seemingly, those that ordered their smoothies ahead of me were greeted politely, whereas it felt like an inconvenience for me to be in the store, as a black woman.
I had already paid for the drink and waited around for it, I waited a while, which was fine... I took time to walk around the store, and look around. The store itself is beautiful.
The drink orders were called out loud, and I had been waiting for mine to be called. After about ten minutes, I went to retrieve my drink that had been sitting on the counter. The woman at the counter gestured to my drink, but didn't acknowledge me, and again, made me feel like an inconvenience.
I left the store uncomfortable, and still drank the smoothie.
I made a video on this matter and two days later, on Monday, the manager at this location reached out to me after there were several comments on their social media about what happened.
Likewise, a few other staff who worked at the smoothie counter reached out and have been supportive and sweet.
From the manager, Robert, I was promised compensation from Riverwards for this experience and the manager was extremely apologetic. I did not care about the compensation, I just wanted to be heard and understood about the issue of racism that happened. During our conversation, I let the manager know about more comments that I have seen online concerning the same problem with their team and how they treat people of color in their establishment.
It's been almost a month, I have filed a complaint with my credit card company to dispute the charge... I have not received the promised compensation, either. I believe that I was promised that as "hush money" to prevent me from speaking my truth.
The store is beautiful, don't get me wrong, but why the racism?
I went for the experience of saying that I've finally tried Riverwards, but never again.
There are other beautiful places in Philly to try, that don't come with a side of disrespect.