UPDATE - NOT only I did not get my dishwasher nor a refund, now SAMSUNG is saying I owe them money for restocking fee! RXO LOST my dishwasher and I HAVE TO PAY a fee on something that I've paid in advance and did NOT receive!!!!!! WHAT????????? Gave it a one star because there is no zero star! Worse customer service EVER! Second time buying with them, had MANY problems with the first purchase of a bespoke fridge and stove BUT because I liked the products, decided to give them a second try. HUGE mistake!!!! Paid now for a fridge, stove and dishwasher and the problems are just piling up. Customer service don't listen and just repeat their apologies like a broken record and give me one excuse after the other. In the meantime I still don't have my dishwasher which the delivery company, RXO, don't know where it is! Samsung will NOT refund me from my lost dishwasher and RXO refuse to take responsibility for the lost article. Dealing with this for over one week, hours on the phone and NO solution! Just promises and lies! RUN from those 2 companies! I wish I had bought it from a retailer! read more

Customer Service. Our fridge stopped working and they took 3 weeks to come and repair it. Which they didn't because it's the day before Thanksgiving and the refrigerator is not cooling or freezing Anything. Do not buy a Samsung. Where are all these workers that Trump says will have jobs. read more

Buyer beware. They sell a stackable washer and dryer, but what they don't tell you is that no one will service it if they are stacked. You'll need to unmount the machine yourself if you want it fixed. That's a real problem. Their "service" and "repair" do not exist. Fix this Samsung. read more

Never again! Bought a new home with all Samsung appliances. In two years, I've had to replace the dishwasher, had a recall on the washing machine, and had to have the belt on the dryer replaced. Horrible, horrible appliances. read more

I would give a negative star rating if possible. We started having issues with our Samsung washer a few weeks after we purchased it (October 2018). Since then to 2020 we had multiple troubleshooting session via phone that lasted a few hours each time and multiple techs come out to fix it. Finally it was determined in early 2021 that it was a defective product and that Samsung would reimburse us $6xx . However, to this day we have not received the funds. Samsung states that a check was issued but can't provide any documentation in this regard. Samsung is completely disorganized (we have three profiles with wrong names and numbers) and outsources most of the work and there is a clear breakdown in communication between the outsourced teams and those in the US. Our recommendation is for you to save yourself the trouble and stay away from Samsung... they essentially wasted hours of our time and stole money from us! read more

I have a Samsung refrigerator. One of the door bins cracked. I have spoken to 6 people this weekend, and gotten NO WHERE in getting the part replaced. The call center employees are rude, and they don't know how to get in touch with anyone else. I keep getting runaround and new numbers to call. I still do not have a part ordered. None of the numbers I have been given can help me at all. read more

I ordered a TV from Samsung...received a defective unit and when I contacted their customer service, I was informed by their customer support that it takes 3-5 business days for them to process a return label and issue a refund. I was then informed that I can "conveniently" order the TV again online! Number 1: Samsung Customer Support provided no e-mail correspondence to me with regards to the receipt of my initial call to customer service nor any instructions or status for me to begin the process of returning the defective TV. Number 2: I was informed by customer support verbally that I have to take images of my defective TV and submit it to their ecommerce department for them to begin the return process. After completing these efforts and sending an e-mail to their ecommerce department, I received no e-mail correspondence that my e-mail was received and had to call them again for a status! My overall perception of Samsung's level of service is unsatisfactory. Its seems so convenient for Samsung to process my payment, yet takes a great deal of time and effort for the customer to go through the replacement process. This is of absolutely no value to the customer and would not recommend purchasing online from this company. read more

I have a 65" Samsung TV. While I was out, visiting my husband in the hospital, the stand broke, sending the TV crashing to the floor. This TV is 6 months old and still under warrantee so I called Samsung on July 17th. I was told that I could expect a phone call within 24 to 48 hours. I did get that call in only several hours, but their service center, USSI, told me that I had to call Samsung back and have a supervisor authorize a panel. I did so although I had an extremely difficult time getting through to that supervisor. I was again told that I would hear back in 24 to 48 hours. This time I never did hear back. So, yesterday I called Samsung again. I was told that they didn't authorize the panel. I was also told that they should have authorized it as it is covered by the warrantee. Long story short, a new ticket was entered and this morning I heard back from USSI and was told the same thing. I told the man that he needed to make the call since I was not a party to their contract and he gave me a hard time so I let him know that I was beyond frustrated and getting ready to post this story on YELP. He hung up on me and I called him back. Basically, he told me that he refused the ticket because he wouldn't be threatened. Again, I called Samsung and was told that there was no reason why the panel shouldn't be authorized and they would find another repair center to handle the call. Later this afternoon I got a call back saying that they don't have any repair centers in this area, that I would have to find someone who could fix it and have them contact Samsung to see if they would pay for the repair. When I said that this was unacceptable I was told to go to the help center at Samsung.com. Again I said that this was not acceptable so I was told that I would be put through to someone who could help. When the transfer was answered it was the same call center that I had been speaking with, and the call was dropped. As of now, I have a $1000 pile of trash on my living room floor and no hope of getting any help from Samsung despite the warrantee. I've been a faithful customer of theirs for years. I have 4 TV's and several each DVD and CD players, all Samsung. I don't think I'll repeat this mistake! read more

One of the worst customer service experiences of my life. Ordered online from Samsung.com. A damaged TV was sent to me. I had to go through a major ordeal to return the TV (they wouldn't come pick it up), and then was told that I'd have to purchase it again if I wanted a replacement (and there was no way I could secure the price I paid originally). I was in shock with how terribly I was treated as a customer. Never again read more

I have provided 1 star ONLY because there was no 0 rating option. I have had a terrible experience getting a repair for my 6-month-old, very expensive, Samsung Flex refrigerator. All those involved (Costco, Samsung and AIV Appliance repair) have contributed to the utter and complete failed repair of the refrigerator (which will not cool in the refrigerated compartment) and have now claimed the unfortunate title of the worse overall consumer experience I have had in my entire 45 years of buying consumer goods. It has been more than 4 weeks and the refrigerator still has not been repaired. Samsung's customer service is horrible, so poor that I intend never to purchase another Sampsung product without checking ALL consumer reviews and assuring that the reviews are consistently good or better. I fully understand that things break from time to time. It is the utter lack of attention and follow-through in customer support that has me so disillusioned with Samsung.'' The first problem is reaching a qualified Customer Service rep, but when that is accomplished, all but one of the reps I talked to have a checklist that they go through. If your situation does not match the checklist, they just keep running you through the checklist. Very frustrating. The next problem is the "certified" repair services, Samsung has selected and with whom they assign a "ticket" for the repair visit. Samsung has assigned 3 different ones - the first one (Dishnetwork! - not a typo) could not fix the refrigerator after a 3-hour service call - that took me one whole day off from work- they said they were not qualified to do a closed system repair!); the second one did not show up at all the day they were scheduled to do the repair - that took me one whole day off from work; the third one has horrible customer service and has not yet been able to accomplish the repair. They claim to provide you with a 3 hour repair window and that they will notify you of that time frame. Twice now, they seem to have forgotten that promise. That has resulted in me having to take two full days off from work and so far, not repair has been accomplished. Even if Samsung does nothing to actually rate their certified repair companies, they need only to check the reviews of their "certified" repair companies to see the service that is being delivered. It is horrible. Of course, what is the quality control which results in a 6-month refrigerator failing from the beginning. That's another whole story. I'll keep you posted. read more

My wife and I bought a brand new front loader Samsung Washer, July 2016. The machine never ran properly, but made all kinds of thumping noises and vibrating terribly. It got to the point that we finally called for repairs. Well after Samsung sent out repair technicians 6 different times, replacing everything but the outside compartment, it stills is bad and not any better. My wife has now spoken with Samsung 17 different times. We called Samsung again and now they want to send a different repair company to replace the major components along with the drum for the second time. Samsung could of replaced the machine after the first call and saved more than twice for what the machine costs them in repairs. Samsung will not resolve this issue after all this and we continue to have to take off work to be home for the repair company, to make yet another attempt to repair this lemon of a machine. Please do yourself, your family and friends a favor, DO NOT buy a Samsung appliance. Their service department or more correctly, NO customer service department, is useless and unwilling to satisfy a complaint quickly without totally frustrating the customer. Shelley & Dennis read more

Horrible processes and customer support. Ordered a mobile phone. The website said that it will be shipped in 1-3 days. 7 days later, it is still not shipped. Customer support says the phone is on back order and will be shipped in 2-3 weeks (website still says 1-3 days). I need the phone sooner than that. Tried to cancel the order. Even though the phone has not been shipped yet, there is no option to cancel the order. Impossible to get through to customer support. Their phone system informs me that the estimated wait time to speak to a representative is 5 hours (!!!!) Horrible company. Products are OK, but if you ever have to deal with the company, what a horrible experience! read more

It seems samsung no longer makes a note 5 s pen even though they have not come out with another note. Product support was unable to help because it was out of warrantee but if it was in warantee they could? There is a severe disconnect here. Ordered a s pen from amazon but it was too big although it stated note 5. Sales team for samsung said they dont know if they will ever get them back again. If you have an s pen do not let it break!. I am a big samsung supporter and believe they have a superior product but if you are not going to support the products you have or have an upgrade option available at a basic level my faith has been severely diminished. I currently have a samsung smarthome, samsung tvs, samsung dvd players, samsung tablets, a note 4 and a note 5. Pardon the pun but the buck stops here. read more

0 stars should absolutely be an option for Samsung. I pre-ordered the Galaxy8 phone and am supposed to receive the VR Gear free with the purchase. After being on hold a full 2hrs @ work, Samsung's Rep comes to the line telling me that I need to upload a receipt for a purchase made over the phone with my phone carrier. After more than 19 attempts to access their website to NO AVAIL I am still without the product to which they're supposed to honor. The Rep was completely useless and had no empathy for the fact that I'd been on hold for so long. I then asked to speak with a manager to which I was told to hold for an additional 30mins to then have the call disconnected by either the rep or maybe even the manager- who knows? The minute I can get rid of this phone I definitely will!! ABSOLUTE HORRIBLE COMPANY TO DO BUSINESS WITH. read more

If 0 stars was an option, Samsung would have earned it. Samsung Electronics is by far the worst company in the world. First of all the Samsung site doesn't track the number of available products they have. Once you place your order it doesn't even tell you its on back order until a couple days later via email. I ordered my Samsung TV on November 27th, 2015 and I am still waiting on them to deliver it and its now January 20th, 2016. When you try and call their customer service number each time they will have you on hold for about 40+ minutes before anyone even answers to help. The customer service team is absolutely useless, untimely, rude, and don't help! In addition, I sent a request through their email support queue in December and they are supposed to get back to you in 24 hours and I am still waiting for them to get back to me. SAVE YOUR MONEY AND DON'T BUY SAMSUNG PRODUCTS (Especially TVs) UNLESS YOU LOVE BEING STRESSED AND GIVEN THE RUN AROUND BY THEIR CUSTOMER SUPPORT. read more