Stayed here for a week and were a little disappointed. It didn't live up to our expectations as…read morebeing the most luxurious of the Palace resorts.
My husband and I were celebrating our anniversary and were looking forward to a relaxing vacation. We arrived early, 7:30AM and our private transportation picked us up after about 15-20 minutes after arriving. After a quick drive to the resort, we checked in. No welcome towel service nor welcome drink, but we received a warm neck wrap. Unfortunately, our room wasn't ready until 11:30AM, so we walked around to explore the property and have breakfast.
We received a text message from the lobby that our room was ready and to return to the front desk. We were told our room number and that our luggage would be delivered shortly. The room had a beautiful view of the ocean, clean, stocked with snacks and drinks ,and over all nice. We unpacked ourselves and headed to the pool. While we were on the way, we met our butler who's desk is located in the hallway of the elevators. At that time we were connected to a WhatsApp group text. Then we returned to our room with our butler, who reviewed the amenities and light switches in our room.
We ate at all the restaurants. We went to Blanc and Terraza for breakfast and our 2 favorite restaurants for dinner were Bella and Yama. Unfortunately, on a few occasions, Terraza and Yama served us cold food, as if they were sitting out too long. We tried scheduling room service breakfast and they were behind in schedule 30-40 minutes. We were underwhelmed as the room service menu as it wasn't as grand as the other palace resorts; we were looking forward to the chocolate cake; which wasn't available. The K'akau, coffee shop was the best to relieve our chocolate cravings.
The main pool lounge chairs were always taken, so get there early. We relaxed at all the pools and depending on the day had our favorite. The beach is beautiful and the lifeguard at the tower was always welcoming and helpful to get us lounge chairs.
The spa services and hydrotherapy were wonderful, but we were disappointed that the men and women were separated in the pool and jacuzzi areas.
We ran into difficulties with our dinner and spa bookings. We made prior arrangements with our pre-concierge, but when we wanted to change our schedule, the on site concierge didn't have access to canceling them. We were told to email our pre-concierge to ask her to delete them from the system. Our pre-concierge also didn't confirm our restaurant bookings for certain days and so we had to ask our Butler if they were booked.
What was the most disappointing was the evening entertainment. We were looking forward to certain shows/performances and then a few hours before the scheduled time, seeing the entertainment was removed and replaced with something mundane.
We've been to Sun Palace, another adult only resort, down the road and after our experience at Le Blanc, we actually prefer Sun Palace over Le Blanc.
From our experience.. Le Blanc is a great place if you enjoy the spa, peace and quiet, and want to just chill and lounge. But if you want a little more excitement, fun, music, and meet people and have great conversations, Sun Palace is the place.
Our Butler, Rene on the 3rd floor was awesome. He made our anniversary special.
Safety: We felt safe. When we arrived at the resort after walking down the hotel zone, security always checked us in. When we arrived via taxi or uber, they did the same thing. If you walked out to the beach, you have to scan your bracelet to exit the gate and also scan it the when you enter back onto the resort property.
Elevators: There are 3 elevators and during our stay, 1 was always out of order. One day, 2 elevators were out of order. Luckily, we were only on the 3rd floor, so we often took the stairs. The stairwell does need more lighting, it is dark, so watch your step.
