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    Salvation Army

    2.4 (8 reviews)

    Services - Salvation Army

    Community Service/Non-Profit

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    Value Village - A well oiled machine!

    Value Village

    (19 reviews)

    $

    Last week, I experienced a disheartening situation while attempting to donate a sizable collection…read moreof gently used and brand new baby clothes. During the process, the individual responsible for collecting the donations made me uncomfortable by physically touching my back and opening my bag without my permission. He proceeded to inform me that certain items were not accepted, prompting me to select specific pieces to keep or discard. This interaction felt extremely disrespectful; it is inappropriate to rummage through someone's belongings in front of others, especially when the act of donating should be respected and appreciated. The way donations are handled is crucial, as it reflects the organization's values towards those who contribute. Instead of maintaining a judgemental atmosphere, management should foster a culture of gratitude and respect for the generosity of the donors. It was embarrassing to be put on the spot, as the person collecting donations seemed entirely unaware of what items might be valuable to others. Each piece we donate comes from a place of care, having been cleaned and sorted from our basements and garages with the intention of helping those in need. I left feeling disheartened and reconsidering where to take my donations in the future. Perhaps I will opt for the Salvation Army instead of Valley Village, where there seems to be greater respect for the act of giving. It is essential to recognize that volunteers and staff should connect with donors positively and meaningfully, as they are the backbone of many charitable organizations. Policies must be re-evaluated to ensure they promote goodwill and appreciation for generosity, rather than creating an uncomfortable environment that drives people away. Donors deserve to feel valued and their contributions acknowledged, rather than subjected to the embarrassment of having their items scrutinized. This is a call for a more thoughtful approach to donation collection, one that encourages community members to give freely and joyfully, knowing their contributions will be met with gratitude. All employee need seriously training plus management rude they don't answer your question This employee they hate the job because the management

    Hardly leave reviews but AVOID this location. On one occasion, we were followed by a very…read moreaggressive security guard who tried to kick my friend out for not wearing a bra, although she was fully covered. He claimed it was because she was underage and other customers were uncomfortable, but the store was empty and the guard was uncomfortably staring at her chest- again, nothing was actually visible and everything was covered. On another, they tried to sell a friend's skateboard she had left out front (nowhere near the donation box) for maybe 5 minutes before they brought it in for pricing. Skateboards are usually not allowed in stores, so she left it outside out of respect, and multiple staff saw her with it before we came in. She was only able to get it back because I had multiple pictures of her with/on it and another customer who saw the whole thing go down backed us up. Prices are high (45$ for a pair of visibly used jeans, 30$ for regular, well-worn rain boots) and lots of stained or damaged items. I completely understand retail jobs are hard, and shoplifting is frequent lately so extra security makes sense, but too many folks here are unnecessarily rude.

    Mission Thrift Store - We love our volunteers.

    Mission Thrift Store

    (6 reviews)

    $$

    This little thrift store is hidden behind Nate's Deli, in that old run down bingo hall sitting on…read moreMerivale Road. I pass it quiet frequently and always wanted to stop in, but it was never on the top of my priority list, especially with so many other thrift stores on that street. I had some Christmas items that I wanted to donate, and thought, this is my chance to check out Bibles for Missions. I could tell just from stepping up to the donation door that they bombarded with donations. The donation door was wide open and there were a couple of workers in the back, no greeting, acknowledgment, or thank you, so I plopped my donation down and decided to check out the store. The first thing that I noticed were the signs placed in the entrance "please leave big purses and bags at cash, we reserve the right to search your bag," and so on. Maybe there has been a lot of theft? Not sure, but it did not give me a friendly first impression. No greeting, or acknowledgment throughout the 15 minutes browsing the store, but there were plenty of staff on the sales floor for customer assistance/questions. I did not find that there was a great selection, it was like walking through grandmas basement. Nothing caught my eye here, and I was not "wowed" by anything in particular. What stands out about this thrift store than others, is that it is mostly volunteers, and the majority of the profit goes towards their partnership with the bible league of Canada. More information found on their website: http://www.bfmottawa.com/about-us Would I go back? Only to donate, not to shop.

    Definitely the best thrift store in the city! Lots of quality merchandise at great prices…read more The store is well laid out and the staff are super helpful.

    Salvation Army - nonprofit - Updated June 2026

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