The customer service has always been excellent or beyond. The folks who work here are very patient and knowledgeable. I don't get to come here often, but when i can, the experience has always been great. read more

Staff member who helped me was very knowledgeable, professional and nice. The hair dye I normally purchase is discontinued, but she helped me find something that was comparable. Store is clean, organized & stocked Parking is very accessible read more

Sally Beauty - Black Onyx - Cosmetics & Beauty Supply Near Me - Pleasanton, California

I came in with my friends and, in all honesty, had a very bad experience with Tessa. We left the store empty handed and came back a couple days later. We we're helped by Giuliana who was very informal and easy to work with. Definitely recommend getting help from her read more

I've been coming here for quite some time since my closes Sally's store closed, and the staff are always so sweet and nice. Sometimes I see the same gals, other times other ladies, but everyone has always been kind and helpful. This location seems like a vibe read more

I visited this Sally Beauty location to pick up an online order with a promotional gift. Unfortunately, the gift item wasn't in stock; I wasn't given a heads-up in advance. I was also told rain checks aren't offered. I appreciated the prompt refund, but a heads-up would have saved me a trip. I hope they improve communication regarding promotions and order fulfillment in the future. read more

Amazing experience. There was some weird outcome after I dyed my hair this time, I drove back to Sally's to ask for advice so I could reach my goal without frying my hair off. They were super helpful and gave me the best recommendations. The products work exactly like they said they would and my hair turned out great. I will say to do some research before attempting to do your hair so if any questions come up, you're knowledgeable enough to help them help you. But I love this location and will be coming back for any future hair sessions. read more

This is one of the few beauty stores still open in the Tri-Valley as so many other ones closed during and after the pandemic shutdowns. It's in a convenient location near the Walmart in PLS. Parking is easy, plenty of space. The store itself is not huge but has a big selection of everything you might be looking for. I love how they maximize the shelf size by having just a few of each product. There was also a really nice sales assistant/ cashier there when I visited. Glad this store exists and that I don't have to get everything on-line. read more

Attention! On this site they sell expensive products without guarantee, they do not explain that they will not refund your money if it does not work for you. Despite returning it the day after it's purchase. ¡Precaución, antes de comprar aquí! En este sitio te venden productos caros sin garantía, algo que no te dicen cuando los compras el que no te regresarán tu dinero, aunque lo regreses al día siguiente. read more

Not sure why all the negative TEA here...I've been shopping here for 7 years!! Everyone working here is wonderfully helpful! I've never had anyone be rude even when the store is teeming with humans! These folks are kind and knowledgeable and professional to a T!!! A lot of these kind professionals help several people at once! Nobody is a magician and no one is going to hunt you down to hound you because that's not good customer service! Sheesh people!!! Where are your manners? Every time I've come into this store I'm greeted with smiles and hellos! IF I've come to the counter for an assist I get help ASAP....it's a great store with lots of choices and quality products..NO ONE is your servant or your Momma. If you needed help I know these lovely folks will help you even if you're a demanding TURD! I'm shocked at the bad reviews. I pre bought a whole box of non latex gloves prior to this little event we are having and they've lasted a good long while! Thanks Sally's for always being my favorite go to beauty store! I can't wait to return to your store! read more

I was just in there with a small list of products, etc. that my hairstylist wanted me to get. April helped me, and she couldn't have been nicer. Very helpful as well. Informative! The two other women who were working there were also really nice. I'll definitely be coming back. read more

i came in the other day with my wife and julia was an amazing help! Iha was looking for a few things and had ,a hard day she was extremely sweet and engaging and turned my day around even if I came off a little rude because I had such a hard day she showed me to all the aisles with the products I needed and showed me great deals and updated me on the best bang for your buck. the products she recommened were great ! usually go to the Livermore sallys and now I will definitely be coming out to Pleasanton, Julia is awesome, stacy give her a raise!!! read more

The cashier asks you to join the club and save money, great! They don't tell you there is a 5 dollar fee til you see it on your receipt. That's not good customer service. I'm not sure how much I would trust the recommendations given by staff, I got a lot of, "Oh, yeah, people like that," but not any specific information about the differences between products. I think googling the products before buying, or looking on makupalley.com, will give you more info. The smell is overwhelming. They need to up the ventilation or leave the door open, it's so chemical and awful. Still, despite all that, it's ok because of the variety of product, the reasonable cost, and the friendly, if not somewhat lackluster help. read more

Good selection of products that work well for a fraction of the price of name brand hair care. If you have questions employees are helpful with answering them. Many items are sold as sample as $1-$3 sample packets so you can try before you invest in a whole bottle. Over the years I have bought many hair claws, toner, regular conditioners, leave ins and deep conditioners. I stopped buying the card, because my trips are sporadic and I'm getting tired of beinf bombarded by cards everywhere. read more

I absolutely never leave reviews unless warranted and I must say that my experience today at Sally's was really great! I came in for one thing and decided to shop around and see what else they had. The manager Rachel was extremely helpful and super knowledgeable. I hate asking questions about products because I don't like bothering people but she literally answered every single question I had and offered tips and advice as well. This store has tons of awesome products and with the exceptional customer service this store will be my first stop for beauty supplies. Thank you Rachel! read more

Whenever I get the urge to make spontaneous DIY hair decisions, this store gives me instant gratification because the products I want to try -- from bleach to colors, masks, and toners -- are usually in stock and easy to find here. Staff are courteous and make in-store shopping + online pickups easy. read more

I have always had good service in this location. Most of the time the folks are helpful with questions and product knowledge. I gave it 4 stars because sometimes their product supplies get depleted and are not restocked fast enough. This could be due to COVID and things are just moving slower in terms of product fulfillment. read more

The two employees who helped me were incredibly welcoming and helpful. I went in to find toner and a developer for the brass in my hair. When I first arrived, there was only one employee and she immediately greeted me and asked how she could help. I talked to her about the look I was hoping for and even showed her pictures to better present what my goal was. She was patient and let me ask all my questions and even repeated the instructions as I'm sure she could sense I was slightly nervous of the turn out. After I browsed around and purchased the items, I ran back into the store to double check I picked the right amount of developer. She reassured me I had all the products I needed; I was probably such a high maintenance customer haha. Anyway, I got back in my car and saw in the corner of my eye another employee who helped me check out come outside into the parking lot to triple check I had the right products. The two employees went above and beyond to triple check that I got all the products I needed! I truly appreciate their customer service skills. read more

I have no idea why there are reviews listing bad customer service, they have definitely gotten new employees. Amazing customer service. I was purchasing hair items for my daughter's dance competition and she has thick hair and she needs a slicked bun. The ladies there helped me find a great small hairspray to try out, bun pins, bobby pins, bun wrap, fake eyelashes and even a blowout brush for me. The ladies explained so much and knew exactly what to recommend for dance. Prices are pretty OK, we got packs of pins for under 5 dollars, a round brush for 12, and lashes and glue together for 15. Thanks Sally's! read more

We went to this store at 11:30am today. There were signs announcing "open to the public" and about masks, etc. There was another sign with a phone number, if you want the option for curb-side delivery, or need to speak with someone inside of the store without going in. (See signs in pics attached) The doors were LOCKED, during posted open hours! AND- no one answered the phone! We have called a half-dozen times and nothing! So, we called the next Sally store (5 mins farther than this one) & they picked up right away, confirmed the stores ARE in fact open, and that we can come there. Ugh! So unprofessional and what an inconvenience! We drove almost 20 minutes, in traffic, during the work day, to that store and that's how they do business! How hard is it to hang a sign that says, "I'm sorry; we're closed today after all"... seriously... over it. Moving forward, we'll go the extra 5 minutes to the store who follows through and shows up. That is all. Rant over. Update: I wanted to give it another try. I had high hopes...Same issue persists...Every time. No one is there. No one answers the phone. EVERY other Sally Beauty in the area is open, answers phone and is very professional. This one.... rolls eyes... should just close the doors. Every other yelp review on here is similar to mine; except the one that looks like it was written by the owner or manger posing as a customer. read more

Sally Beauty - Cosmetics & Beauty Supply Near Me - Pleasanton, California

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Not much to say except they carry a lot of their own branded shampoo and conditioner that is so much cheaper than the brand name. I have somewhat of a dry scalp, so tea tree oil shampoo has worked for me. They carry the Paul Mitchell knock off tea tree shampoo that keeps my black mane and scalp looking and feeling oh so healthy! (Ok I don't have a mane, but it sounded nice to write it above :) Service is there if you ask. No one to date has pursued me in the store. Just very matter of fact service there, but still professional. read more

I will never be back here again, I walked in the store and the lady at the register turned to look at me then just looked away and I was like okay hello? welcome new customer??? By the way black hair and awful extentsions (probably Sally extensions) don't look good on your when your sixty, someone needs to send you that memo. Then I had to squeeze by the next employee (talking about her medical issues) gabbing away to some customer. She made no notice whatsoever to either stop her inappropriate conversation nor MOVE so a customer could walk through. Of course by myself, and with no customer service I was able to locate the product I needed. While I was looking at the product my small daughter was looking at the clearance nail polish behind me. The earlier said mentioned rude front counter lady ala sixty years old with extensions then takes the time to chastize my daughter for playing with danger chemicals (said nailpolishs...) then continue her saunter to the back room for probably a break from her hard work. I was so pissed but why argue with idiots. I put the items back and left the store. I've had better service at the Recycle Center....snicker..snicker read more

I went in to get hair extensions, color selection is limited, however luckily I was able to find the exact hair color matching my hombre hair color. I am absolutely in love with the hair extensions, and I am so happy they offer this product. Sally doesn't have top of the line brands, but it's always awesome that they offer DIY products when you need to make use of your budget or want to create a certain style on your own. read more

I don't even work at Sallys, but I know more about where which items are than the saleswomen in the store. They just don't seem to care about customer service. Which is why the two stars. That apart, the store is well stocked and clean. But it's also new, so... read more

Love Sally's Beauty Supply, only complaint is for hair extensions. They don't have samples to match your hair and all sales are final. How are you suppose to buy the extensions if you can't match it to your hair? Their halo extensions look nice but there is no hair sample to match hair and no way to try and see if the halo extension feel okay on my head. They definitely have to keep a sample of the product plus hair color swatches for customers to try read more

The store is situated in a pretty quiet plaza. Plenty of parking. Luckily I did my research and knew what I needed before coming into this store. I walked in and was greeted right away by the sales lady who asked me if I was looking for anything particular. She steered me towards the right direction. But other than that, I didn't get a single acknowledgement of "are you finding everything ok or is there something I can help you look for." The two sales ladies were just gossiping the whole entire time. Couple other customers come in and they're still not assisting the customers unless asked by a customer where something was. Pretty unprofessional in my opinion. My expectations of a sallys associate is someone knowledgeable and willing to assist and give advice on products. I def didn't feel that with these two sales ladies I came across today. Will not be back. read more

I stopped by to get some hair products last month. I was told to call . I called a few times but didn't get a response & ended up leaving. This morning I called & also checked their website. Both stated they will open @ 9:00am. I got there @ 9:10. I waited & called the store for 45 minutes. No answer & no employees showed up. Waste of my time. read more

I'm in nebraska and store #10378 was super nice! Another store didnt want to accept my return because my receipt wasnt scanning but I came to this one and Tracie gladly accepted it! read more

Well I guess if you don't like being bothered with help or even having any kind of communication from employees this is the right sallys to go to you might have to mentally thank yourself for coming in also read more

I went in there as a customer to purchase some hair products I was treated extremely rude on more than one occasion I ended up putting everything back that I was going to purchase and leading the store because the girls in the store were incredibly rude to me so I will not be shopping in that store ever again read more

Shake my head. Came in for a quick in and out visit to get hair color. I renewed my membership and got a "free gift". Upon further inspection of this "free" gift for renewing I noticed half the product was gone. Nice. I assume this product was used and given as a "free" gift to get rid of it. That's BS. Next time I will inspect everything before I buy. Not sanitary. For all I know someone could have filled that bottle with something toxic or God forbid some hair remover or something. Not ok. This is not my usual Sally's to shop at. I will make sure I only buy new sealed products. You have been officially warned ladies. read more

This review is mainly for the great customer service I received from one of the associates - Roberta. I came in looking to buy some products to color my hair at home. I was being really indecisive and had so many questions - after all it is my hair! She was so patient with me, gave me her undivided attention, and gave such great advice and recommendations for how to color my hair. I even called right before they closed (while coloring my hair) to ask a question, and she was happy to give me more advice. Super sweet and definitely would come back to this Sally's next time! Oh, and I'm very satisfied with my hair color :) read more

I was super impressed with the customer service! I guess it depends on who is working, but when my sister and I were there, Daniella helped us and was so wonderful. She showed us exactly where everything was and made sure we had everything we needed for bleaching and toning including reminding me to get gloves. We really appreciated all the help as we have never done anything of this magnitude (going from dark brown to bleach blonde). read more

So incredibly rude! I went 5 minutes to close and they had the door locked. I went to walk away and the girl came to the door and barked "what do you need bc we are closing soon", I told her and she said fine make it quick. It's moved since the last time I went in so I asked to make it quicker and she snapped "I don't even know what your talking about" and turned away. I quickly grabbed it, checked out, and got to my car before 9pm. I'll never go to this location again. I work retail and don't usually go anywhere close to closing time but I knew exactly what I needed and that I'd be quick. That's no excuse for such horrible treatment read more

So I'm giving this place a 1 star rating because of the one employee I had an encounter with yesterday. I went in and she asked me if I needed help and I was tired and wasn't trying to look around and I said yes please, I am looking for a semi color remover bleach type thing And she looked at me dumb founded and repeated what I said and I said yes, so she led the way, and she wasn't even to sure what she was looking at and found a box and said umm id go with this one, it says it removes color. Like seriously? You don't even have product knowledge. Also never asked me about price point, and this product was not cheap. So I just told her thank you and she carried on with work. I decided to not go with her "recommendation" and decided to just bleach it out (which I know isn't good) but I am using a 20 vol so it's fine. And as I bring up my items to the counter I said I decided to go with a bleach instead and I was being friendly, and she did nothing but SNICKER and rang me up. Like how unprofessional, how is someone going to snicker at someone's decision. When you weren't even sure what you were "recommending" in the first place But anyways yeah don't expect much help from this location, luckily I knew what I was doing but just thought "help" would make it easier to locate what I originally came for because it was my first time at this location. read more

Rude rude rude! Love the store most of the time but tonight was crazy. My sister and I visited the store 5 minutes to closing and the 2 employees approached us with the lights turned off and said we had 2 minutes to purchase or we couldn't get rung up because computers shut down and they wanted to grt their weekends started. Luckily we knew what we needed. They approacjed us again about 30 seconds later and stood next to us repeating that they close in 1 minute. We had what we needed in hand and headed up to the register. My sister is a hairdresser and has a professionals card that offers a 40% discount on the entire transaction. They stated that they couldn't give my sister the professionals discount because they had rung up the product already and there was no way to adjust thE transaction. We got in our car at 9PM NOT LIKE IT WAS AFTER store hours. read more

Employees is to busy on the phone with her friends and no customer service at all. I stood in front of her to be acknowledge and she keeped on talking to her friend about she has nothing to do. read more

As how almost everything in life works, be nice and courteous to people and they'll treat you well. I've been here a few times and never had a bad experience. Employees always greet you, ask if you need help, and make small talk while ringing you up. I wouldn't say their selection is huge, but they have everything to satisfy your basic everyday need. 5 stars! read more

I came by here today to look for some hair supplies (obviously). I walked in not exactly sure where I was going or what kind of items I needed. I knew I needed a hairbrush and some hair putty or gel. I asked the sales lady what she recommended and she was so incredibly helpful! She gave me three different options of hair puttys and showed me which hairbrush I needed. Seriously, my hair and I thank her very much!! Definitely am coming back for the great service. (PS if the owner is looking at this the girl was young and I believe had a lip piercing? She was great) read more

This Sally's Beauty Supply has been open at this Location for about a year and a half. Considering the community it services, they are evry well-stocked. However, I find myself still driving to San Leandro to get the products that I use regulalry. However, this place is good in a pinch! read more

People's comments on here surprise me. The girl at the front desk was very nice and helpful. I wish I remembered her name. Gave me good opinions on brands. Normally I like shopping to myself with no one bothering me. But she was not a bother. I would give this place 4 stars because I was not in amazement and found nothing wrong. But 5 stars because I think it deserves a better overall rating. read more