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Sally Beauty

3.0 (1 review)
Closed • 10:00 am - 6:00 pm
Updated 1 month ago

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6 years ago

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Ulta Beauty

Ulta Beauty

3.0(18 reviews)
0.4 mi

I have been having a horrid time trying to find a hairdresser than can work with bleach and tone…read morehair well since my hairdresser moved away. I finally found someone I love love love! Megan just bleached my five months of dark brown root, toned me with a silver/lavender/rose shade I'm obsessed with and gave me a nice trim and some fun ideas for our next appointment! She was awesome to talk to and my hair hasn't looked this good since Rachel left the Colonie Ulta. I'm so happy I found Megan! Only bummer was I hurt my neck (didn't realize until about an hour or so after the appt), like strained something I think and was laid up for a few days. But that's because I'm old and apparently capable of hurting myself at the sink now. Not my lovely Megan's fault. Megan for President 2024!

I have always relied on Ulta as my go to cosmetics shop. They have a wide assortment of products…read morewhich I really like. Additionally, across the board I have found that they are consistent when it comes to store layout as well as product availability. I am a fan of ordering online on their app and then going in store for a seamless pickup. As is the case, I went into their Latham store today and discovered how difficult customer service can actually be. Or should I say the lack there of. I walked in as normal, heading directly to the pickup counter and stood there unnoticed for at least 10 minutes. I then saw that at least a handful of customers on the checkout line were helped. I tried to get the attention of a salesperson on the floor and he made eye contact with me, telling me to wait a second and someone would be right there. Unfortunately after another few moments, I had to interrupt the girls at the checkout counter. I was told by the salesgirl that she was assisting those on her line. The other girl who jumped in behind the counter to take customers then looked at me and told me to hold on and she would be there shortly. I am a patient person but being ignored as I am standing there just doesn't sit well. It would be nice if they had just acknowledged my presence and told me straightaway that someone would be there in a moment. Also, it was not as if there was a lack of sales staff as I saw several that seemed to walk in different directions and were not willing to assist. Needless to say customer service is not the same at every Ulta store.

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Sally Beauty - cosmetics - Updated October 2026

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