I can't say enough positive things about this convenient care/primary care facility. Hope you…read morereceive care from Meredith and Kristy as they were phenomenal! They listen, treat and predict any challenges in the future.

I am at CareNow in Lee's Summit and have waited nearly 3 hours to be called. Now I'm sitting in a…read moreroom for about 20 minutes. Everyone was who was waiting to be seen when I first arrived has been seen and long gone. I feel very invisible today. I've been here before. Nothing like this ever happened.

Zero compassion and a TON of attitude. Avoid at all cost. N.P. Shannon did my evaluation and…read morewithout hesitation dismissed my symptoms. No further follow up.

I haven't been to a PCP/GP in years, due to cancer and other medical ailments; as a result, it's…read morebeen more than 3 years since seeing my Primary Care Physician. After 3 years apparently you're discarded and considered a new patient, and every PCP office I called within the Lees Summit and surrounding areas either aren't accepting new patients or they're not scheduling new patient appointments for a minimum of 5-8 months, leaving me without help after severely injuring my back, I was in so much pain, and I needed immediate care, so I made a same day appointment (on a Sunday) at NextCare Urgent Care is Lees Summit (off of McBaine Drive), and they exceeded my expectations in every way. First, you can make an appointment online, and they honor those appointments (no matter how many walk-ins are there before you.) In addition I have received exceptional care. I've been twice in the last 2 weeks, and have had to call in multiple times. They are always quick to respond and incredibly helpful. From the front desk (who is also the R.T./x-ray tech), to the nurse who was so kind, caring and helpful, to the Dr/FNP Thomas Sims, I have received excellent care. I cannot say enough great things about them. If you need immediate care (that doesn't require going to the ER) I encourage you to make an appointment with NextCare Urgent Care in Lee's Summit. You will not be disappointed.

Waited for 30 minutes, and also scheduled an appointment in advance. Never opened. Called all…read morephone numbers and got no answer. Spoke with the front desk of the adjacent, unaffiliated business next door. Learned that they are frequently late. Save yourself any aggregation (or worry if this is urgent) and schedule or visit elsewhere.

I'm hesitant to write an excellent review because I don't want anyone else to discover this place…read morein case I need to come back and have to wait long. Very good intake process, clean facility, friendly staff, and qualified doctors. There are other urgent care facilities in Independence, etc but beware. You'll be pleased with this location!

My family and I have been patients of Dr. Mike Ausmus for 30+ years. He was wonderful. Over the…read moreyears, though, St. Luke's primary care became worse and worse. The bureaucracy became impenetrable. Patients could not schedule an appointment without waiting months - even in an emergency or when post-hospitalization checkups where immediately needed. Patients could not call their doctors. The Central Scheduling office that handles all patient communication knows nothing about medical care, always says it will be 5 to 6 months to get an appointment, even in an emergency. And, the Urgent Care office is notoriously horrible; even St. Luke's doctors recommend going elsewhere. Since Mike retired it has become infinitely worse. We received a letter telling us we'd been "reassigned" to another doctor - like cattle. However, that was not true. When we called to make an appointment for an urgent issue, we were told we did not actually have a doctor. We would need to schedule a new patient appointment - 9 months later. I scheduled new patient appointments for each member of our family, and the doctor cancelled some of them and did not show up for the others. It's been a year now, and our children have not seen a doctor. St. Luke's management has lost its way. By putting up all these barriers between patients and doctors, they are effectively committing malpractice. I would strongly recommend choosing another primary care office.

PATIENTS BEWARE! Shame on St. Lukes. I waited 5 months for…read moremy scheduled appointment with Crystal Brown-Vredenburg, then the doctor canceled just days before. Then they wanted to reschedule for next year. Next year??? I thought they were joking. I asked then what assurances I would have if I rescheduled the appointment. St. Lukes's said there is no guarantee any of their doctors will keep an appointment. How is this ethical behavior in the medical profession? Very disappointed.

Changed doctors and office from one I had been with in Lees Summit for over 18 years to Dr. Jason…read moreBessey because the other doctor and office had just become to corporate and non personal. Family Health Specialist is a clean, very modern office and the staff has been naturally friendly and caring. Dr. Bessey listens to my issues and takes action based on what I say and doesn't have his head buried into a laptop like the previous doctor and office I had used. I recommend this office and Dr. Bessey highly.

From the owner: We provide general primary care medical services for children and adults, hospital care, and…read morenursing home care.

As a new patient, waiting 30-45 minutes to be put back in a room and then having NP, Amy Wells,…read more only look up from her laptop a few times while consulting w me was offensive. I didn't feel welcome one bit. Very disappointed.

I have been a patient of Dr. Paula Davis while she was still at KU MC and KU Med west…read more Followed her all the way to Lee's Summit. My mother absolutely adores( adored ) her. Sad shd retired 3 or 4 years go. I am a health professional and exceptional care is very important to me. I had an appointment today . I arrived 1 or 2 minutes late and front staff had already gone to see if the " new" Dr. Davis would still see me. By the way the front office staff is the absolute best as far as caring, informative, friendly and all around absolute " dears"!!! I was told I had to reschedule!! I know patients being on time is important but in 38 years of practicing myself, I have NEVER told a patient to reschedule at 2 minutes late! As a matter of fact from a professional courtesy point of view, the staff should have never had to ask " if" I could still be seen. To each their own. . I have an appointment in 4 days and will consider whether to remain a patient at Family Care at Arbor Walk to honor the huge success Dr. Paula Davis (and Dr. Britton- Meilisch ) are now having.I also live in Overland Park so quite a drive to see a " great" doc Dr. Paula was ( she would have never told me to reschedule ) I thoroughly understand " running on time" and respecting appointment times plus the staff and patients'time and lastly " office policies" BUT 2 minutes late!!@*#!@!! But I will consider the professional courtesy that was not extended to me. 2 stars for today. Otherwise 5 stars for front office staff. 4 stars for Dr. Brityon- Meilisch( seen as an emergency at KU Medwest and Arbor Walk.

Amazing ER experience! Helpful and caring staff. Would recommend for cardiac emergencies.read more

No les recomiendo este lugar. Mucho menos la sala de emergencia. Las enfermeras te tratan como si…read morefueras basura. If possible, I would avoid this medical center/hospital and redirect your emergency to another facility. I strongly advise against visiting this place. Save your money and time. My friend received extremely poor treatment when I accompanied her. The most hostile place I've been. The hostility starts at the front desk, where the receptionists for both emergency and non-emergency services are rude. The emergency department is particularly bad. The nurses are not only hostile but also seem disinterested in their work. Raven, one of the er nurses and about 5 more of them all spread negative energy throughout the department along with the nurse practitioners. You're more likely to see a nurse practitioner than a doctor. If you ask to see a doctor, they become defensive. I do want to give 5 stars to the CT scan technicians for leaving detailed notes, which another facility found helpful. Unfortunately, the nurse practitioner un disinterested in her work and rush to clear the room , overlooked this information and claimed there were no findings. The technician who performed a pelvic exam deserves only 1 star, as it caused my friend extreme pain afterward. My friend enter the facility not well and left even worst. From the nurses to the nurse practitioners, it's clear that this facility prioritizes efficiency over patient care. They seem to focus on getting patients in and out quickly. If you've had a negative experience, please leave a review to help others avoid this place.