The staff here are a real problem. I have shopped at many Sainsbury's and this one, YIKES! The staff treat customer's like a serious inconvenience. I had a situation where one employee was extremely rude to me and when I asked to see the name on her name badge she covered it up and refused to show it to me. When I made a complaint the team at their corporate offices apologized and said they would have someone reach out to me. They offered me a gift certificate but I refused it. I complained so they would know about a problem. A gift certificate is not going to change that. Instead of acknowledging a problem they said they would have to do an investigation. I could care less about your investigation. That basically says, 'we don't trust you Mr. Customer and we think you may have lied to us, so we will have to verify everything you have said.' Acknowledge a problem and fix it.
On another occasion I went in to return something and the employee I spoke with said she would get a manager. Why does it take a manager to handle returns? He seemed infuriated by a simple return. he questioned everything, about why I had bought it and now wanted to return it. After listening to his arrogant attitude for a short while I straight up asked him, "What is the return policy for this item" and he said you can return this within 28 days of purchase. I told him straight "Then let's get this done so I can get out of here." They have no idea how to treat the people who pay their salaries. This store has a serious customer service problem. read more