While on vacation my family and I decided to the boat tour which included drinks, lunch buffet,…read moresnorkeling, and being able to be on a private beach. The boat ride was a great time and they kept you entertained. The lunch buffet was not bad at all and you could go up as much as you wanted. The snorkeling was fun but if you do get tired out there they will come out to get you to bring you back to the boat. The private beach was a great time but I will warn you there are people out there trying to sell you things. Along with the chairs on the beach are not free you do have to pay for them. The price of the tour was very reasonable and easy to book.

The crew is extremely hostile towards guests, and openly admitted to not liking Americans even…read morethough nobody onboard was causing any issues. Pretty bad experience and potentially very dangerous due to the inexperience and hostility of the crew. Not worth the risk, avoid at all costs.

Caribbean Dreams is first class! We had a large group. The level of service was amazing from…read morehaving a stretch SUV pick us up at the airport, a red carpet greeting to board the Caribbean Dreams 1 Catamaran, the fun music, cocktails and delicious appetizers, snorkeling to arranging a week long itinerary of fun excursions around Isla Mujeres to lunch and dinner reservations for up to 19 people. The staff was amazing. We can't wait to come back!!

Awesome experience! The crew was so attentive, kind and…read morethoughtful. Great customer service. The food was fantastic. Ceviche, fresh fruit, cocktails - no soggy sandwich here. The boat - oh the boat - best catamaran I have ever experienced; relaxing, fun, shade, music...everything you should expect from a vacation tour. I highly recommend going with these guys, they are the best.

Absolutely horrible experience…read more I had booked a private transfer from Cancun to Playa Mujeres. I arrived and there was nobody waiting for me. I therefore had to use my phone in Mexico (something I was not planning on doing) to contact the Tour Operator. I was told there was an issue with the reservation getting into their system and to hold on. After about 20 minutes they told me that it would be at least an hour before they could get anyone to me. That they would cancel this trip and issue me a refund and that I could find a Taxi. Obviously I would not use this company to return to the airport and booked with a different company. Now, had this company wanted to even attempt to make things right, they should have informed me to book a taxi, and they would pay for that taxi. The trip I booked via Viator was $118. The Taxi Cost me about $147 for one way and the return trip with a different company was $75. So, essentially this company could have offered to pay for the taxi (they would not have had to pay for the cost of their driver or their transportation). So, for maybe an out of pocket expense to them of under $100 they could have maybe had a little better review. But, I did request and get a refund. The company responded to me, "We apologize, there was indeed an error in the automated system entry; however, we have approved 100% of the refund. We regret the inconvenience and remain at your service. Best regards!" User beware if you are using this company.

Highly recommend booking an excursion with CA Tours. The staff was prompt, professional, friendly…read moreand knowledgeable about everything. My group of 6 got picked up in a fairly large fan. We chose the Cenotes, Mayan ruins and snorkeling excursion. The $170 excursion included lunch, cold water, snacks, transportation from our resort in Playa Del Carman, tour guide. The 3 part excursion lasted from 745 to 3 PM. Highly recommend bringing towels, bug spray, water proof phone case, snacks and if you choose the Cenotes bring a flash light if you arent a fan of the dark. My friends and I really enjoyed our experience. Everything was organized. We had plenty of time to ourselves to explore and overall we felt really safe. We booked on Trip Advisor to get the price of $170. I'd recommend going through maybe your resort or hotel to see if you can get an additional discount.

My husband and I have been lucky enough to visit Excellence Playa Mujeres twice now--first for our…read morehoneymoon a few years back, and most recently to ring in the New Year. To be honest, we can't imagine spending New Year's Eve anywhere else. Both times have been absolutely fantastic; the team didn't skip a beat. The resort is stunning and impeccably maintained, but what truly makes this place a gem is its incredible team and vibrant atmosphere. Entertainment The entertainment is top-notch, with a variety of high-energy performances each night. We were absolutely blown away by the Freddie Mercury tribute act. The resemblance was uncanny, and his energy was simply amazing--he had the whole place rocking! It's shows like that that make the evenings so memorable. The Heart of the Resort: The Staff As wonderful as the resort itself is, the staff are the real reason we started planning our next trip back before we even left. They made us feel so welcome from the moment we arrived and are the key to the entire experience. We spent most of our days at the Excellence Club pool, and our waiter, Floricel, was a true standout. He was wildly attentive and responsive, ensuring our glasses were never empty. He didn't just take orders; he helped us discover the most incredible new drinks and his fun, engaging personality truly made our days by the pool so much more enjoyable. Our concierges, Edgar and David, were unbelievably helpful. From the moment we arrived, they helped us navigate our time at the resort, making reservations and ensuring every detail was handled. Having a dedicated concierge team like them is so important; they remove all the stress of planning and make you feel completely prioritized and cared for throughout your entire stay. We truly felt like their only guests. We also have to give a shout-out to Cesar at the lobby bar. We were so impressed that he recognized us from our previous trip, and of course, we remembered him! He is exceptionally attentive, and man, that guy is fast. He's a true professional. Last but certainly not least, a special mention goes to the man running the pizza oven at the main pool. He deserves a Nobel Peace Prize for his craft. He was just killing it all day, every day, serving up perfect pizzas with a smile. It's this level of service and genuine warmth from the staff that makes Excellence Playa Mujeres feel like a home away from home. We came back home so refreshed and can't wait to return.

I visited Cancun for the first time, and I'm so glad I stayed at Excellence Playa Mujeres. Our stay…read morewas for 7 days in a Junior Suite with the Excellence Club upgrade. Excellence Club: The upgrade gives you perks that, in my opinion, are worth the splurge. You get a private beach area, a private pool, exclusive access to the Magna restaurant, and a lounge bar. In your room, they add fresh flowers, sparkling wine, and an upgraded mini bar. You also get a different room service menu and a hydrotherapy session per person. Staff: Absolutely every staff member gave us phenomenal service. Many returning guests said the staff is why they came back. Some other resorts are more technologically advanced, but Excellence is top tier for its service. Someone is always checking in, and anything you need is taken care of right away. Pools/Beach: There are several pools, including a main pool with a swim-up bar. I called this the party area because it has music and afternoon activities/games. My favorite spot to lounge was near the "lazy river" across from the ping pong and billiards. This area is quieter, and they also have some day beds available. People get up EARLY to save the day beds and the lounge chairs. One morning, I headed down just before 8 AM, and there were only two day beds left. People leave towels, bags, or books to save space. The resort does not allow this, but it's difficult to enforce because you can't tell if someone is away swimming or grabbing a snack somewhere. Be a nice human, and don't save a space for three hours while you're up in your room sleeping. The beach also has a lot of lounge chairs and day beds. I've visited the beach in the morning and in the afternoon around 1 PM and was able to snag a lounge chair. Both pool and beach areas are very well attended! There is someone going around every 10 - 20 minutes checking in on you to see if you need water, drinks, or food. Restaurants/Food: It is impossible to absolutely kill all food categories at a resort. I'm going to be honest, the American food was not it. I wasn't a fan of cheeseburgers, wings, or pizza. However, there were some restaurants and food items that stood out to me. For breakfast, you can't go wrong with the Kitchen Table. It's a brunch buffet, and my go-to was the made-to-order omelets, chilaquiles, and French toast. The freshly squeezed orange juice was amazing, AND be sure to order a cappuccino instead of their regular coffee. For lunch, I highly recommend the fish tacos at Lobster House or the agua chiles and the crunchy salmon tacos from Olas. You get a great view of the beach while you eat, and it's a great vibe. One of our favorite dinners was the interactive dining at Spice. This does require a reservation, and I recommend making this reservation when you check in. It's a teppanyaki-style dinner, and you're in a separate room with 10 people total. It's very intimate, and all the courses were delicious. Our favorite post-dinner hangout was at the Sports Bar. They have a small pool table and will likely have a game that you're looking to catch while you enjoy a beer or cocktail. Aroma was our go-to for our morning coffee and our nightly ice cream scoop before heading to our room. Their iced hazelnut coffee was excellent, and I loved their lemon sorbet. You also cannot go wrong with the 24/7 room service. Experiences/Show: Download the Excellence Collection app. You'll use it every day for entertainment schedules and restaurant menus and dress codes. There are daily fitness offerings like yoga, pickleball, volleyball, or Zumba and activities like Sip Wine & Paint and Cantarito painting on the beach. Some events have limited spots, so arrive early. Every Thursday is the Mexican Fiesta with mariachi and a huge buffet (and a ton of margaritas), so it's a great time. Shows we loved were the Burlesque, Elegance Circo, and the Magic Show. Seasons Transfer: If you stay 7 days, you get a free airport pick-up and drop-off. Seasons provided great instructions, and finding our driver was easy. The vehicle was comfortable with room for six. Our return trip felt hectic because of an accident that caused major traffic. We still made the flight, but I recommend requesting an earlier pick-up time just in case. Junior Suite: I still think about this bed. I took a picture of the mattress brand because I want one at home. The pillows were perfect, and they gave us four. The couch wasn't comfortable, and the TV options were limited. I wish there was a Netflix login option. I'm hoping this is part of the hotel renovation. There's a tub near the window we didn't use, but it was a nice option. The ocean-view balcony was 10/10. The bathroom has a glass door, so not super private, but the shower was huge with a rainfall head. Closet space was great, and the robes and slippers got daily use. Overall, I was very happy with our stay. It's worth the money, and I felt like I was in an episode of White Lotus when they greeted us with champagne.

we went snorkeling on 11/21, 4 adults and 3 kids (ages 7, 7, and 11). It was our son's first time,…read moreand everything went great! The crew - Rosa, Moises, and Miguel, - were fantastic! They were nice, helpful, and knowledgable. The water was a little choppy (not their fault), but we still managed to have a great experience. We saw the underwater scuplutres, the shipwreck, fish, turtles, and an eagle sting-ray. The underwater photos and videos are worth purchasing at the end - thank you for a great experience! Fuimos a bucear el 21/11, 4 adultos y 3 niños (de 7, 7 y 11 años). ¡Era la primera vez de nuestro hijo y todo salió genial! ¡El equipo, Rosa, Moisés y Miguel, fue fantástico! Fueron amables, serviciales y conocedores. El agua estaba un poco agitada (no es su culpa), pero aún así logramos tener una gran experiencia. Vimos las esculturas submarinas, el naufragio, peces, tortugas y una raya águila. Vale la pena comprar las fotos y videos submarinos al final. ¡Gracias por una gran experiencia!

Best snorkeling experience ever. Got to see so much and was so freezing. Got dropped off a small…read moreboat and picked up down current 10/10

I rented a Yacht for my wife and I, for a day a couple weeks ago. The crew guy was smoking inside,…read morethe food provided was not only bad but they completely ignored our food allergies. The captain wont stop asking and making comments about how could we afford the $4,500 for the trip since we looked young. He declined our route, where we wanted to spend the time and DRANK OUR BEERS!!!! Stay away from this place!

We had the best time on the yacht we rented for a birthday celebration while in Mexico. Booking an…read moreexcursion like this site unseen, can be a bit stressful, but Nestor took very good care of us and communicated with me from start to finish. Pros: Great communication, excellent staff, too knotch service, clean boat, patient crew. It was about 11 women for 3 hrs and these guys were so patient with us! We ordered the package with food and the chef had snacks ready for us when we got to the dock. He cooked the rest of lunch while we set sail to Isla Mujeres. They served us drinks And helped us get some good photos in. Cons: Only one real con. My only suggestion is to make sure you make your final payment through PayPal or with cash the day of your excursion. There is no WiFi at the dock and I ended up having to pay via credit card which was an additional $50+ dollar fee, even though I was going using his iPad. Had I known in advance I would've just logged into my paypal account, but didn't realize until it was too late. He didn't communicate that part well. Other than that one issue, there really were no other issues. I highly recommend this company! I will be using them anytime we return to Cancun/Riviera Maya

This marina and beach was very clean with a little Starbucks and a cozy restaurant & bar. We got…read moresnacks to bring on our private boat tour as drinking snacks. It was strange that they didn't have black iced coffee at this Starbucks. The check in office was spacious, process was fast and easy. Hubby booked our tour from a third party so he just paid fees for dock tax and snorkeling on site. Our private transportation got us here a bit early so we walked around and took some photos of this beautiful marina and ocean. They even had a massage parlor on the little beach. We were there in the afternoon so most people were already out at sea. There was barely any other people at the marina and it was so nice & quiet which is always what I prefer. I recommend book a tour here whenever you visit Cancun. Caribbean Sea is so beautiful and snorkeling gets you to tour the reefs and tropical fish even underground museum. Or just some sailing at sea is relaxing enough to have a very good time for a couple hours or even a day!

Do not trust this company!!! I reserved a 36' Searay for a 6 hour evening cruise to celebrate our…read moreanniversary, I booked at 4PM, I was assured the boat would be at my hotel no later than 3:50PM, I called 11 times, no answer, we waited till 4:45 PM before making other plans, this honestly completely ruined my evening anniversary plans, still no call or contact from this company

Our stay at ATELIER Playa Mujeres was truly next level easily one of the best all-inclusive…read moreexperiences I've ever had. From the moment we arrived, the service was on another level. The staff treats you like family while still delivering top tier luxury. The drinks? Top of the line. Not watered down, not basic real quality liquor, crafted cocktails, and premium options everywhere you go. The food was consistently fresh, beautifully presented, and restaurant quality at every spot on the property. No "typical all-inclusive" shortcuts here everything tasted made to order. And the ambiance... unbeatable. The architecture, the art inspired design, the infinity pools, the beach views it seriously feels like heaven on earth. Every corner of the resort is peaceful, clean, and stunning. Honestly, it's the kind of place that makes you think about going back every single day after you leave. 5 stars isn't enough.

My first visit in to the Atelier in 2025 was so incredible I was excited to return this year. Last…read moreyear, the hotel surprised me with birthday decorations in my room, so I naturally expected something similar this year. I even noted my birthday on the reservation and mentioned it to my butler the day of. Unfortunately, my birthday came and went with nothing. Only after I complained did decorations appear the following day along with an opportunity for a free spa massage in exchange for listening to a 90 min sales pitch. After such a missed opportunity with the birthday decor, I should've known it was going downhill from here. After the presentation that ended up being 3 hours not 90 mins, I signed up the the Inspira vacation membership but changed my mind the following day. I submitted a cancellation request for the membership within the contract's grace period and received no response until after that period had passed. It's says a lot about the character of a brand when a company is highly responsive during the sales process but far less responsive when a customer exercises their contractual rights. Also, Maria Dolores wasn't great. It was actually a 5/10. The other restaurants on property have way better food. After this experience, I will NEVER return.

Creating seating at the various restaurants for our 3-generation, 15-member family group was, at…read morefirst, a challenge for restaurant staff, but they rose well to the occasion & made it work after the first few days, especially with he supervision of Nancy in the Market Restaurant & Munther Shawa, Head of Food & Beverage for the hotel; they were of tremendous help. I loved nearly everything about the hotel: the bathrobes which I wore every morning to & from the main pool for my 6 AM, 40-lap swim, the large walk-in shower (put a towel on the floor in there as it can be slippery), a large tube of tooth paste was a surprising addition to the bathroom toiletries, plus excellent body lotion (also a rarity) & shower gel. The variety of light switches & sensors throughout the room made for a bit of a challenge when it came to turning off lights as needed/wanted. Housekeeping staff was great with room cleaning & evening turn-down service (little chocolates included!), the enjoy-all-you-want-liquor shelf & the generous drinks/snacks in the mini-fridge, plus multiple comfy chairs & couches both in the room & on the balcony. Our jacuzzi were not the most powerful but the jacuzzi in one of our 3 sons' rooms was the perfect rainy-afternoon distraction for their 4 young kids. And what's not to love when there are full length picture windows on 2 sides of the jacuzzi so you can see out to the sky & your porch? Staff everywhere was friendly, most know a good enough amount of English, Alberto @ Guest Services was as helpful as can be, the gym is the most impressive one I have ever seen & 2 of our kids did full blown workouts every morning (super large, very well outfitted, clean, great lighting), the grounds are meticulously cared for, including such details as broom-cleaning the ceilings of the breezeways. The main pool gets same attention to detail with the hand-cleaning of its sides several times a day (thank you to Trainee, Carlos, for making chaise loungers available to our large crew every day). The pools next to the kids' club are a huge draw for kids (& adults!) of all ages (no drinks allowed to be brought there) with the "blob" being SO fun to jump up & down on, the multiple water slides, sprayers, nearby chaise lounges & lifeguard. I loved the Sweet Corner, where we enjoyed lattes, frappes, milkshakes, cinnamon rolls, muffins, ice cream & more with staff bringing in fresh inventory several times /day. Us grandparents enjoyed our morning coffees post-swim before the sons, daughters-in-law & all their kids woke up, did their workouts & then gathered for breakfast. Higher end alcohol is offered at the many, many (& I mean many) bars, which was a nice perk (Wences at the Aqua Bar puts together some great drinks), there are several soft ice cream dispensers, plus a great juice bar, several laps pools offering quieter spots for sunning, an adults-only pool & bar, the beach is fully tractor-cleaned every morning, there are tons of palapas on the beach, and the beachside Dunas Restaurant offers good options although the wait time can be long for a table & then your food. We ended our days watching the 8 PM live theater shows with such themes as Michael Jackson, Mario Brothers, Afro-Caribbean performers & acrobatics which our 7 grandchildren (from age 7 months to 8 years) all loved & ended at the perfect time for ALL of us to be ready to sleep after long, active days. Let me finish by saying that the food service & choices are a show stopper; the diversity of food, especially at breakfast (think: dinner for breakfast!) was both colorful, varied, healthy, fresh, filling & I cannot imagine someone not finding much to enjoy. I look back at my photos now & realize that there were food items I wish that I had chosen, even though I loved nearly everything I ate. I would gladly return to this hotel.

So far the best all-inclusive resort stay yet!! Everything is so well well maintained and clean…read more The staff is incredible - there to make your stay the best. Everything from adventures to lay-relax.

Second visit and another GREAT vacation! We have been fortunate to travel to some amazing…read moredestinations and this place is special. It's fairly new and a lot to love here. But we read a lot of reviews at Yelp, trip advisor, ect, and the reviews are mostly glowing and no mention of anything that could be better. I wholeheartedly recommend this resort, but there were a few things that could have been better. But thus was overall the best AI and we will return. Shootout to an exceptional employee Jhordy at inspira pool who went way above and hope to see next time. Our butlers, Ping Ting and Aline were fabulous.. and will request them next time. They made everything run smoother and got us ALL the reservations at the times we wanted. Def would have not happened w/o a butler. Not intrusive at all. appreciated fuss made for our 27th anniversary . A lot sets this apart from other all inclusives. I feel the food and the cocktails are better and more selecting. We often are celebrating either a birthday or anniversary on vacation, and they always ask at resorts.But then nothing is ever done or said to honor it, which is disappointing. That was not the case here. It seemed every server congratulated us on what we are celebrating. made us feel very special, plus I assume the butlers sent roses and champagne with a big chocolate heart to our room. very much appreciated. It might seem childish, but these dates mean something to me, and I appreciate when they are acknowledged. This is a fairly new resort, and everything seems very clean and well kept. The staff was warm, welcoming, friendly, and helpful. If they were understaffed or having a bad day, they sure hid it. Love the way the common areas and bathrooms smell ... omg you will see. I love the fragrance of the molten brown amenities ..going to buy some. Our inspira swim out room was large, quiet, and luxurious. Well-appointed and lovely. The tub was amazing, but they don't have shampoo and conditioner in that area, and the areas they do have amenities it's locked in, so you can't move it. Is inspira worth the extra? We did it both times. Would not risk being upgraded to an inspire Without the cost. Inspira gives you more access, and I believe a bump in service. If you are fortunate enough to afford it then get it ... if not then don't. In the reviews, I didn't run across many with even minor complaints that they could improve, but there are always things that could be better. I'm gonna put those in the tip area ,so if they want to improve a bit on an already great resort. I love it here and the staff are the truly the best. What signs they have are easy Missed And they don't have a lot of signs directing you especially to area that used to be for families. Personally, I think they wanted to make it harder for the family.People to come over to the all adult area back when it was two different resorts. Now that it. 's all adult I really think they should figure out a way to make it easier to navigate. We didn't know that there was a restaurant that had Buffet for all three meals Until halfway through our second Visit. Well i'm gonna leave some tips In the tip area. Because I don't want this to seem like I had a bad trip. This was incredibly relaxing and luxurious and wonderful. Exceptional staff make all the difference. Mixologists at Calle bar are so fun to watch them create liquid art. No one ignored us and no bad attitudes. I would say one of ... possibly the best all inclusive we have tried in all our travels. Sorry sandals, excellence, secrets, Iberostar u have been out done. employees went above the call bring lots of tip money.

Five star all-inclusive and adults only resort!…read more Newly opened resort about 40 mins from Cancun airport and 20 minutes further from hotel zone. Our reservations was for (7) days and the length of time felt right. We booked two excursions; (i) visit Chichen Itza on a tour; and (ii) visit Playa Mujeres on a catamaran. Chicen Itza is a "must do" if you visit Cancun for the first-time (no question). Following our two excursions it was back to the resort to relax, eat and sleep! The resort has (7) eateries from avant garde, to breakfast buffet, steakhouse, italian, american, asian and pastry cafe. The exquisite culinary cuisines at each restaurant was phenomenal but the steakhouse, asian and buffet ranked highest for me. The bars on property were sexy and classy from the rooftop ocean views, lobby and swim up bars with the staff making our experience special. By far, the sky bar and lobby bar were the spots for me each day serving "top shelf drinks". There is also no need to leave your room if you're hungry, room service was impeccable by bringing your meals in a warm service cart with all the condiments and proper silverware. I highly recommend the New York Strip! There is no denying feeling compelled to stay on property to maximize an all-inclusive, but this is one property I'd have no issues being stranded at. Service is first-class, staff is highly attentive and respectful of your privacy and the resort is highly luxurious. If the opportunity to splurge on a room permits, I'd recommend the swim up pool on the ground floor(s) to enjoy swimming under the stars at night with that someone special, you'll forever remember those moments.