I was making a shopping list on the Safeway app, planning to shop for the items myself at the store, when I noticed that if I got them delivered the price of each item decreased and I would get an extra $30 off the total. I was concerned about delivery because I live in a locked apartment building and didn't know how that would work, but decided to give it a try. Turns out it was fine. I got text messages from Safeway with updates throughout the process and one from the delivery driver when he arrived. He brought my groceries right up to the locked door and I grabbed them from him, no problem. Safeway delivered every single thing I ordered and did a good job selecting produce. The delivery came fast, too. Although there is an extra charge for delivery, it was still a good value because it was offset by the discounts I received (the $30 discount might be for first time users only). I would definitely use this service again. read more

Floral department is rude to customers and has no customer service whatsoever. Also didn't even know the prices of anything had to ask for every single time. Didn't know how much the ballon cost or how much the ballon holder was. After that another worker in the floral department older lady with blonde hair and a accent. Not sure her name so I'm trying to describe her as best I can. I asked if there's anywhere I can look at all the balloons and she says laughs at me and says "no we aren't party city".... No need to treat your customers like this when I just asked a simple question. The other Safeway on San Carlos has a small amount of balloons displayed so you can pick from so I assumed they had a little book to look at. First time getting treated like this at Safeway their usually have the best customer service! ESPECIALLY IN THE FLORAL DEPARTMENT. I Wish I knew this witches name. Cause she made my shopping experience very bad. read more

This Safeway is really well stocked, especially in the meat, poultry, and seafood sections. I appreciate how clearly they label everything--cage-free, pasture-raised, organic, etc.--which makes it easy to make informed choices while shopping. The store really promotes good-quality food and a thoughtful shopping experience. The security staff was also very friendly, which added to the positive atmosphere. Overall, a great Safeway location that feels clean, organized, and customer-focused. read more

Safeway - Well presented egg selection - Grocery Near Me - San Jose, California

I order on line and then pickup, simple! .I call there number to let them know i am in the parking lot. I Get a machine asking me for my order number, there are 9 numbers to choose from,? machine tells me wrong and it would connect me to a person, and to dial # 2 no one answers the phone, what a lousy system. get a person to answer, !! PLEASE read more

This safeway location is fine, I haven't had any issue with staff and the store is always clean when I go. The main thing here is the parking lot. We already know it's a rare is instance when people nowadays know how to drive but when you add in that this location has 2 entrances right next to each other , the odds that someone almost hits you because they try to cross over too fast is too high to come to this location regularly. read more

Worst delivery experience from this store. Hours late not bothering to make sure they have drivers with ID in advance to deliver alcohol orders. This is the worst Safeway on the fing planet. read more

I've been shopping at this Safeway for about 40 years. I used to shop here when it was a tiny Safeway. I have noticed a few things that are not very good. Main thing is the dairy section with the milk and other dairy products, recently in the last month or so the shelves with milk and half and half are hardly stocked at all. And for the second time in the past couple of months I have gotten a half gallon of half and half that even though the expiration date shows almost a month out the product tasted sour. I bought some half and half on Monday and opened it on Tuesday only to find it tastes sour! I will be returning it tomorrow. Something is going on with the dairy department. read more

This is now one of my favorite stores in my area. The parking lot is somewhat improved and the inside ambiance is also better. Lots of fresh produce with good signage. Also visibly serious security is around. I love having Starbucks there too and newspapers available to buy. read more

Safeway - Extra security - Grocery Near Me - San Jose, California

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They got rid of the handles on grocery bags. Guess who found out other grocers in my area are much cheaper now thanks to my frustration over bags? Stopped shopping here and life improved by going elsewhere. Good job losing a lifelong shopper. read more

The Smart A$$ in the pharmacy department that answers the phone and has been doing it this past week needs an attitude adjustment! My 80 year old mother calls in and asks questions and the woman says well if you can't use the app then your son needs to pick up your prescriptions! On top of that she hangs up on my mother! Number one if you can't use handle customer service then you are in the wrong business!!!! Number two your Safeway App sucks! Nothing but problems constantly. Next time try to solve the problems with a customer of 40 years and don't be such a rude scum. We all have bad days so deal with it! Btw yes this is her son!!! read more

Anthony at the Floral corner was so friendly, helpful and super fast in wrapping my flowers! They did a great job and I loved the flower selection here too (really well stocked with fresh good quality flowers compared to other Safeways)! read more

Safeway - Grocery Near Me - San Jose, California

BENJAMIN ...thank you for being you , we've had several bad experiences at this store , and it's made right every single time , you sir are one reason we keep coming back ( we like hartini too ) . I seek you out whenever I go and like to always go to your register or where you're working . Thank you for being friendly , remembering I like plastic bags at self check out and for making the whole experience way more pleasant. SAFEWAY please promote him ..he's fabulous. read more

They need to educate their staff. I was buying some ice cream for my kids and was told they could not accept my $20 bill because it is too old? Currency is currency. Ignorance & just ridiculous. Won't be be back. read more

Would NEVER shop here again. First refused my $6.49 return without a receipt. Then refused my $6.49 with a digital receipt. Safeway needs to get their act together. Had to drive to a separate location for the refund read more

Two check stands open at 11:30 on a Sunday. Lines 6 deep. Do better because this isn't it.

So I'm already not a big fan of Safeway because I feel like during the pandemic and after, they have raised their prices considerably and took advantage of the situation. But they also do little things that irritate their customers and make the shopping experience harder for the customer. Examples are there's never anyone available for the customer service counter, lotto machines rarely work, and the new thing they are doing is they have about 10 self check out registers but now they put bags over about 6 of the 10 and don't let people use them. So today only 4 were open and there was a line to use the self check out. Making your customers wait because you don't want to open available registers. And not enough checkers at the regular registers. That shows they don't care to make things convenient for their customers. read more

Safeway - Self check out - Grocery Near Me - San Jose, California

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Usually, the people there are friendly and helpful but today I encountered kind of a rude young man. I think his name was Frank just not friendly at all. I asked him if he was still open and he was kind of a smart ass and said yeah anyway I think I'm gonna start shopping at the one on tenant read more

I call pharmacy on Monday to get a refill of a prescription. They say I'm out of refills and that they would call the doctor to get authorization. 2 days later, I get a text stating that prescription. I go to Safeway and the pharmacist says that there is no prescription ready. I speak with the manager (Joseph) and he said that they're having problems with the company sending the automated texts and that I should not have received one. Barely an apology. Offered nothing for the inconvenience Going to move my prescriptions somewhere else. read more

I received my Covid-19 vaccine at the Hamilton Safeway pharmacy and it was the best experience ever! Linda, one of the nicest women ever, gave me the vaccine. She was calm, professional, caring, and funny too. I loved her laugh. She put me at ease. Linda also told me about other vaccines that I didn't know much about. Thank you Safeway for hiring wonderful and caring staff. The guy who checked me in was also great. read more

I spent well over $100 yesterday. The checker was a major grump as was the person that bagged my groceries. I didn't even receive a thank you. What ever happened to Safeways customer service? read more

Looking for flowers? I think this Safeway has the best selection of flowers. Ask the counter staff for banana leaves to cover your vase. They are $1 each. read more

First time going to this Safeway I felt very unsafe and discriminated against. I am homeless a DV Victim and a single mother only trying to get food to feed my children this night but the lady Jamie was very rude and I really wanted to leave she had to call over the MANAGER (Ragina) who also lied in my face for no reason. I've been here in San Jose almost 8 months and I've never had an issue shopping in safeway until I shopped here on Hamilton road . I will not recommend and will be filing a complaint with the general manager or upper management. read more

Saturday . The ladies in the floral and balloon department made it happen for Skyes unicorn themed birthday. Unicorn birthday balloons, stuffed Unicorns, beautiful roses. I came here at 615 am and left here at 645. They were so sweet and accommodating. The one sweet lady grabbed the large unicorn head from the deli added to my collection. thank you ladies for making Skyes birthday awesome read more

Safeway - Thank you Safeway. Happy birthday Skye. Got her balloons they and flowers and cupcake - Grocery Near Me - San Jose, California

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This store is large, clean, and fully stocked. There is a big selection of pre-made foods--cold and hot--and a variety of beautifully decorated cakes and sweets. I've never seen this many birthday cakes at a Safeway! Even the mini cupcakes has more variety than the standard chocolate or white cake. They also have an awesome selection of Asian frozen food, including mochi ice cream. Their meat section at the butcher was aesthetically pleasing and they had a lot to offer. read more

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Terrible grocery store. Willow Glenn has two Safeways (this one on Hamilton, and the one on Bird) and both of them are awful. This one has better parking so it is slightly less frustrating to go to. The produce here is always a joke. You have to check everything before you buy it because they frequently leave moldy berries and fruit out on the shelves. The store feels cramped and out dated. Just go to Lunardis instead of here. read more

I went on Christmas Eve for some last minute items. They had staffed up appropriately for the holiday crowds. The staff was SO helpful and friendly. The minute someone noticed I was looking for something, they asked if they could help me find it and directed me right to it. They had more staff directing people to the shortest checkout lines. They opened enough lanes to have little to no wait. On top of that, everyone was working hard, efficiently and delightfully friendly. This is a really good Safeway year round, but today's experience was a delightful relief compared to my expectations of a last minute holiday shop. read more

Selection is good. That's it. People in the area are awful, speeding they the parking lot, speeding thru the store, staff is tried and prices are not correctly marked. There is a negative tone. It's like twilight zone dickhead store or something. Nope, never again read more

24/7. Lots of parking, even during the busier hours. Right next to Rite Aid. Late night thru early morn - super quick and easy check out. Cashiers are always friendly. read more

Safeway - Parking lot looking at front of Safeway - Grocery Near Me - San Jose, California

I don't even want to give one star I will never ever shop at Safeway again I went and bought a gift card went home. The card was damaged now it's taking them over two months to give me my money back. This is absolutely ridiculous. read more

So I normally come to Safeway to do a Green Dot card reload. I came to this particular Safeway the manager comes to help me so the first thing she does is Scream obnoxiously in her language to her coworker to grab a pen to make sure they're real hundred dollar bills fine I understand no offense taken part of the job probably could have yelled a little less but no big deal next it's a $500 Max reload I have to pay bills around this time of the month. So I told her I'm going to do three transaction of 500 but I forgot my bills might be over 1500 so I told her I need to do one more she said no you're done here I said why are you being rude she proceeds to get security and tells me to leave and they kick me out unbelievable. The time of this was July 9th at 10pm on check line 7. It's ashame she is patronizing customers. read more

Great employees who help me all the time even though i am not 70 yet. Be good more deals and fun ideas

I appreciate this store so much. Throughout the pandemic the store and team of employees have continued to serve our community to the best of their ability while dealing with supply chain ambiguity and all the other challenges that have come in the last few years. Grocery prices have gone up everywhere, and Safeway is still the best deal for the money. A huge THANK YOU to Safeway. read more

After my husband working all weekend long (literally 12-14 hour days) he was hungry. He thought stopping in at this neighborhood Safeway to pick up some chicken tenders would see him through the night. Especially seeing as he had to go back to work. It was probably 6ish p.m. He went to the deli counter and the woman there said they were closed and she would not sell him any chicken tenders. LOUSY service lady. LOUSY service. I hope your manager makes better choices in training for service. I realize that you were at the end of the day, but come ON!!!! Disgusted. And to that lady, hey, way to take care of a tired hungry customer. And it would have taken you what.....an additional 2 minutes? It isn't like the store was closed. Hope you get back how you treat others. read more

With the recent tragedy lets hope Safeway reconsiders their "Open all night" practices

So today is a continuation of the bad produce saga at this location. Keep in mind we shop there for our goods. On Saturday I got on Yelp and posted a review and pictures of poor or spoiled produce. I received the standard issue comments from Dawn M. Business Manager saying that this would go to the appropriate teams to resolve. Fast forward to today. Another trip to this store for goods for supper. I'm in the produce section again to discover more of the same. See attached pics. I spoke to the store director about it. He was appalled and said what Dawn M. said. This will be corrected. I watched as three employees walked by every item that should have been pulled prior to opening. Buyer beware here. Most of the items are just fine. But the details on quality assurance are shockingly absent. I contac Safeway mother ship and lodged a formal complaint wtheir leader read more

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No recycle business here, not match to CalRecycle list. On Dec. 2, 2021, around 7 pm, went ahead to the service and asked for bottles recycle, because this store is listed on CalRecycle in-store Redemption website. However, the lady didn't answer our question and she impatiently called one colleague to "help" us. The other colleague obviously doesn't want to help us at all either. After one minute, they gave us an answer: we don't have a bag for the bottles, we can't do this for you. What an excuse, amazing job to turn people down. We just wanted to recycle some beverage bottles, and your store is listed on the government website. If you don't want to do recycle business, then don't get listed. But you are already on the list, then do something that matches and help human. Thumbs down to the recycle service here, no respect. read more

Clean and courteous safeway members the whole team at Safeway is ready to help if anyone has questions and they take you ti the section your looking fir makes my shopping a whole lot easier THANKS SAFEWAY TEAM MEMBERS ‼ read more

Okay choice of food. Out of some of the items I need. Employees aren't very friendly. Good ambience.

About 70% of the items I was charged for never arrived. I even left the dummy who didn't deliver my items (or accidentally gave to someone else) a 10 tip. Mistake. Will never be able to trust Safeway delivery again. Safeway refunded missing items, but will NOT reschedule new delivery till next day, so in order to eat, I was forced to go to the store with an oxygen tank sick with pneumonia.. The store DID have every single item in stock that was on my original order. word to the wise, do NOT let delivery person leave before checking all items in you bag on your receipt. Shari Morgan read more

Having gotten over the irritation from Christmas Eve, I've been back a couple of times, and this is generally a pretty decent Safeway otherwise. They need more staff in the deli department, though. read more