The worst customer service in the bakery department. The worker saw me standing there and she left and went in her break and no one else came to cover her. We had to wait until she was done with her beak to get some help. Crappy customer service never again will I order a cake from them. read more

Good-sized store that carries a lot of things that I can't get at the smaller Safeway on Middlefield in Palo Alto. Parking on the ground level is tough, so I usually head up the ramp and park on the upper level. There is almost always parking there. BUT, the elevators were kind of dirty and hte buttons were disgusting. How about someone cleans the buttons once in a while?? read more

I have been shopping here (less and less) for the past 2.5 years, and the service hasn't changed. There is always a long line at checkout, and getting someone to slice meat or cheese at the deli counter is like pulling teeth. read more

This is a shiny new Safeway situated in a shopping center with a shiny new Starbucks and shiny new luxury apartments -- all a stone's throw away from The Box Headquarters. I think that you might be starting to get the picture about how nice this particular Safeway is. The cafe is especially nice since they have both tables and Starbucks style lounge chairs where one can enjoy a Safeway sandwich from the deli. I do understand the other reviews mentioning the parking lot. One can only hope that those luxury apartments will come with more than one parking space. Until the complex is completed in November, I'll continue to come here, since it's clean, large, and has a great selection of everything. read more

understaffed. 3's a crowd's a joke. Apparently this store never bothers to follow the policy, note the 12/13/15 review by Ben R. that says the same thing. If you're not even going to try, at least make it in internal policy instead of putting up stupid signs all over. Spend the money on some staff. read more

Safeway - 10+ people in line, express lanes closed, all under the "we'll open more registers" 3's a crowd sign - Grocery Near Me - Mountain View, California

New Safeway near work means clean and great service! Have been coming here quite a bit as the Los Altos one is closed down. Parking lot seems to be packed no matter what day or time I go, but I am definitley loving this location. There is additional parking on top, but I have yet to park there. I also get to pick up Starbucks on my way out too! read more

This is a good Safeway. One of the bigger stores, loaded with pretty much everything you could want. Like all Safeway stores there are goods deals, and expensive stuff, but if you are good with finding the sales you can do pretty decently at these stores. I like the huge selection, just about every major brand is here. Great deli and bakery section. Lots of fruits and vegetables and meat/fish section. They have a Starbucks inside. The parking situation is never that great but every once in a while I find a good spot near the doors. Solid store overall. read more

It's a standard Safeway floor plan with what has to be one of the most poorly thought out parking arrangements in California. I guess I expected more - the space inside didn't even seem to be used that well considering they've been building the location for this exact purpose for about a year now. But they do have Pepper Plant sauce (exactly the same types as the Whole Foods across the street, wink wink, nudge nudge...). Pepper Plant Sauce = YES! Original, Chunky Garlic read more

They have the worst service in the deli department. Everytime I get a sandwich from there the lady "alex" always tells me how the sandwich is suppose to be made, she is unsanitary. She touched her face and then touched my food. I told her to remake it and She always caught an attitude and rolled her eyes... not to mention she spits while she talks. read more

3.5 stars. This is 1 busy location. Fortunately I tend to pop by during the week day & haven't had too much a problem finding parking. When I leave, I have to be very careful backing out. Too many folks trying to gun for my spot. (Folks, I gots to get out of my spot before you can get in!) They have an elevator for those using the private lot over the store. This Safeway I give kudos for very friendly employees. They've all been helpful without being overbearing. Lovely talking to the fellow in the wine department, very helpful/knowlegable. This store has self check out in addition to regular cashier assisted check out. Note: you cannot self check out liquor, wine & beer. :-) I do like this one over the 1 closest to where I live given it's newness & cleanliness. I haven't used their prepared food section, but it is huge & have noticed that it has quite the clientile. read more

With the Lost Altos Safeway demolished and the Mountian View Old Mill Safeway CLOSED forces us to go to the new improved San Antoino Shopping Center Safeway with parking on the roof! It is very nice, but the parking in the main lot can be tight, so I suggest you try parking on the roof and take the elevator down to the store. It is quite upscale inside and I found all the items I needed for my BBQ. read more

One of the nicer ones, for sure. It's a Safeway, it's everything you want in a Safeway. Including a Starbucks inside. Found it when my GPS took me to the old deconstruction site and I kept driving past it... read more

Dishonest advertising and purveyors of industrialized food best describes them. Case and point, they have their "Santa Cruz Bread" under local bread section with Beckmanns(which IS from Santa Cruz). This "Santa Cruz Bread" is made by Sarah Lee Industries and is ingreidents which can not be pronounced. Yup the same people that make the 99 cent bread and the donuts you buy at 7/11. I told the manager they should not put thie Sarah Lee Industries bread under local seciton. She was helpful but acted suprised and said would check. Just went back yesterday to buy a loaf of Beckmanns and the Sarah Lee bread is stil their. Even more interesting most of it had sold out. What that say about the level of awareness and understanding of healthy food in Mountain View? I guess these are the same people going to Mountain View Farmer's market thinking they are buying organic. Most of the food carried in Safeway is industrialized. The ony reason they get 2 stars is that a few truly healthy and organic items are carried. Come on Safeway be honest of what you are selling. read more

I have a friend living in the apartment complex just nearby this Safeway and I go there quite often. I was in need of some supplies for our BBQ last week and finally I went there not only for the usual coffee at their on site Starbucks. This Safeway is huge as usual, staff was responsive when I asked questions about where to find the items I needed and not the huge crowd others complain about. I think it is located in a very convenient place, and that shopping center is pretty nice, not too many options around, so I guess this is the best place you can have for your grocery shopping around. read more

I really like this new updated Safeway, and don't really understand the low-rating haters-- yes, there are definite cons (parking being the chief issue), but I think the pros far outweigh them. - AMBIANCE: ok, this is kind of silly to be talking about in a GROCERY STORE, but the new layout/ambiance is beautiful. Everything is clean, neat and presents the product in the best way possible. I could wander around in there for a loooong time just admiring everything (and have, much to J's chagrin). - SELECTION: soooo much better than the old Safeway on California. This is due in part to the much larger space the Safeway now occupies-- there is room now for a dedicated bakery section, the deli/hot prepared foods area is much more extensive, and the wine corner is gorgeous. The produce section is gorgeous-- all those vibrant colors indicating fresh produce. Not to mention the entire central area of pharmacy/personal care products now more prominently on display. There is a small section boasting a dry-foods bar, mimicking Whole Foods and Sprouts-- not quite as nice as either, but still nice to have. There are also whole aisles dedicated to specialty foods-- gluten free, "international," etc, which I think is awesome. - SELF-CHECKOUT: why do people knock on self-checkout? I love it! I don't like waiting in lines, and self-checkout generally moves much faster than cashier occupied lanes. Generally self-checkout means you can get in and out quickly. There are a bunch of other aspects that make this new Safeway superior to the old, but I will agree that I lament the loss of my "neighborhood" grocery store that I could drop by on a whim to pick up the random thing I'm short on. This new Safeway requires a bit more planning both to get to, and to shop in-- parking does take a lot longer to find, unless you park on the roof (but then have to deal with the extra time it takes to go up and down). It takes much longer to walk to, and I can't even take any shortcuts until construction of the new San Antonio center is completed. As an aside, I don't understand why they installed a Starbucks inside when there is one less than 200 yards away... I would have much rather had a JambaJuice. Why avoid variety? OVERALL: I still love Safeway-- its my go-to grocery store for pre-packaged items (snacks, juice, dairy, etc), and the occasional sale items. The fact that its across the street from Sprouts means I can kill two birds with one stone... but does eliminate the quick run to pick up a random missing item. Prices are competitive for the area, but I'll still stay true to Milk Pail and Sprouts for my produce needs. read more

Not really 24/7. They didn't have a single register open from 12:55-1:15am. There were several employees in the aisles stocking groceries, I talked to one of them but he said he can't help me and I'll just have to wait. So I ended up standing at the unmanned register for over 15 minutes with all my refrigerated and frozen food warming up, and multiple people behind me waiting as well... I've never seen anything like that at any other Safeway. read more

Safeway - Grocery Near Me - Mountain View, California

Came in to get a gift for a coworker and found what I needed. I came up to the cashier and I was floored. What great service! Shout out to Marian for fast and friendly service! read more

I love this Safeway. It's generally pretty quiet, even when it's crowded. Don't park out the front of the store, unless it's really quiet - not so many spaces. Park up in the rooftop parking, it's ALWAYS quiet up there. read more

The pharmacy technician on duty on 5/13 evening was very rude. I got several over-the-counter items and wanted to ask her if I can pay at pharmacy counter. She was showing a grumpy attitude to me, hinting me to go away and check out at front grocery lines and walked away. Then I wanted to ask her if it is OK to pay with my health saving debit card. 'I got another question...' Without waiting me to finish my question. "Oh, you got question, please talk to pharmacist'. and walked away again. After pharmacist came over and understood what I wanted is just to pay with my health saving card then asked her to help me check out. She intentionally ignored me and got another customer behind me to help him check out. The worst part is she asked me to step away from the counter and stand all the way to waiting point for prescription pickup; saying to respect other customer's privacy even I was 5-foot away. This service is really unacceptable. Very disappointed. read more

It's new so clean, It is big compared to the old one but only normal sized under the new SW standard for stores. Parking was poor based on limited spaces available especially since other stores were unoccupied as were the rentals apt above. I waited at this store while my auto was being serviced... PEOPLE stop driving around in circles looking for parking There is a 2nd level parking! I must of seen one car circle 4 times. 2nd level parking is available (Ramp is to the right of the entrance) but you need to maneuver in the parking lot to get up there, perhaps a necessity once the mall becomes fully operational. The store design is not a conventional "Safeway" and made searching for food difficult. Reg shoppers may get use to it but others will wonder who put the drug store in the middle. (like W F down the block). There is a tall wine rack section (with cool LED lights, not the hot Halogens like in other stores read more

Pricey and overcrowded. Too many cars and not enough spaces. I mean car pools and electric car parking spaces that aren't ever used? Only in PC California! As for prices literally twice as expensive for staples such as eggs and sausage compared to Wal Mart. Tough meat at $13 bucks a pound? $3 bucks for a half dozen eggs and $7 bucks for a pound of Jimmy Dean sausage? This ain't fucking Dragers. read more

Worst sushi ever. Seriously! The rice was like 1-2 days old. Completely inedible.....i know sushi from Safeway. But dang! U don't want to eat complete garbage! read more

This new Safeway opened up very near my gym, so I thought I should come here to kill two birds with one stone (my students NEVER get that idiom) So, what can I say? Tons of parking, hurrah! I hate having to find parking. Funny though, they have a ton of speciality spots: carpool, energy saving, etc Inside is all shiny and new, a little overwhelmed since it is so big, but I can imagine anything I want here. They have a ton of flowers, very fresh produce, prepared food section, huge wine section and EVERYTHING you could need. I ended up going every isle (more excercise after the gym) and browsing. My complaints (though annoyingly minor): -Small cat toy section - I have a kitten and he needs awesome things -My cashier was a little off, I'll live and she didn't hurt my feelings, but boy did she have attitude. HARRUMPH!!!!! Would I go again? Yep. Will I find what I need? Yep. Will I pick a different cashier? YES. read more

I work in the same complex as this Safeway and frequently head over to grab a lunch or late groceries. But this deli is the worst, I was ordering a Sandwhich and the lady kept talking to me while making my Sandwhich abou my baby (I'm 35 weeks pregnant) in the middle of making my Sandwhich she pulled out her phone to show me pictures of her grandson. I told her she shouldn't handle her phone while also touching food. She put it away and put new gloves on, no apology, no nothing. Seriously?! read more

Why is this Safeway so poorly rated? Have you people never been to the old Safeway on California avenue? Because this Safeway is literally a godsend. First of all, it's one of those super giant Safeways equip with everything. If we think about the Safeway on Miramonte and the one in DTLA, this one takes the cake. It has literally everything you could possibly need, people there are pretty helpful, they have a fresh food aisle, prices are always insanely cheap, especially if you are a club card member. I'm really into this new lunch-like section. I mean this is basically a super Safeway.. PLUS there's upper level parking!! I came by around noon on a Wednesday and it was insanely packed. Then again I guess it's Thanksgiving week--but thank god for the extra parking! Store is neat, everything is easy to find. This Safeway rocks my socks. I get so much joy from visiting this place. read more

The store is beautiful and upscale. Amazing wine collection. I deducted 3 stars because the employees ruined my experience at the store. Safeway is currently doing their fundraiser to raise money for the fight against prostate cancer. I think it's a wonderful thing to do, and a great chance for people who want to participate. Their approach on the other hand was nothing short of badgering. Every two minutes in the store, someone was on the loud speaker reminding you to donate. When I got to the check out stand, it comes up on the ATM checkout keypad, and then they ask you out loud. This is where things got edgy.... I declined to donate any money. I already donate money to several cancer fighting foundations throughout the year through family, friends and organizations we support. I'm also on a limited budget. The people working the check out stand of course don't know any of this. Before I finished my order, the cashier asked me if I wanted to donate in a very condescending tone. When I replied, "no thank you," both her and the male bagger stared me down and openly judged me with their faces as though I was a horrible person. My husband witnessed this and was shocked and wanted to say something but restrained himself as to not look like a horrible person fighting about a cancer fundraiser. This store is super nice in structure, but I don't like being harassed and judged by people who are assuming things about me. The staff needs to realize that people will donate to a cause if they want to and forcing them into doing it is not the way to go. Nor is the Vitacoconut water an enticing give away if you donate a couple bucks. read more

OK, I go to Safeway a fair amount, and this is the newest cleanest Safeway, and for about 4 months after it opened I would have rated it a 5/5. The reason I am giving it a 1/5 is the disgusting state of Safeway's restrooms. What is the problem with Safeway ... and this is really at every Safeway store. Within a week or so of fixing anything it is broken again. Today I used the restroom at the Mtn. View Safeway and the toilet seat was broken with lots of graffiti on it. The restroom itself was full of graffiti. The toilet paper dispenser was broken. The paper protectors were out. The floor was a mess. As far as I can remember every single Safeway store in the Bay Area around Palo Alto - Palo Alto, Menlo Park, Redwood City, and Mountain View have the worst restrooms just about any business I've ever been in. That means to me that who are being paid a salary are not cleaning the restrooms or maintaining the, and that is chronic through the chain. It also means that the managers who are responsible for the stores must think their restrooms don't matter, that the public doesn't matter and their job is a joke. I am disgusted by Safeway, and I wish I could get the attention of some Safeway Corporate officials and ask them to go use the restrooms in some of their stores. I assume their workers have to use those restroom ,so maybe that is why you get such lackluster performance from what should be a brand spanking new story where shortly back everything was brand new. It's demoralizing for everyone employees and customers alike, but it causes a downward spiral. It is a big waste of time for shareholders and investors to put money into a place that is so poorly managed and cares so little about their business. Take it elsewhere and let Safeway wake up before you go back there! read more

HUGE SAFEWAY!! it's so huge that there is an elevator to the upper level parking.. that reminds me about the wholefood in San Mateo @ Park Place. Anyway, it's hard to rate the whole safeway as a whole. In the other reviews I notice people are disappointed at certain parts of this supermarket. That make sense. But this review is the whole supermarket in general and a bit specific into the wine department (Yes.. i am a huge wine fan!!) First of all, this safeway is huge, clean, spacious. Well i guess all new supermarket tends to be like that nowadays. It's conveniently located at the corner of El Camino Real and San Antonio, which makes the safeway on middlefield @ palo alto obsolete, IMO After being mesmerize, I went straight to the wine section. I've never see a safeway with such a wide selection of wine. My gosh, their "expensive" section was fully stocked and there were soooo many nice bottles. A lot more than the other safeways! There is a guy who station at that section of the supermarket to answer your questions too! I was once again mesmerized. Since I just went to Napa valley in the past weekend, I begin to notice their wines in our local supermarket. This safeway carries a lot more Napa valley wines than the other safeways. I ended up getting a bottle of Groth's cabernet sauvignon 2009 since all of their wines were 30% off (great deal!) Afterward, we roamed around the perimeter of the supermarket (dairy, meat, vegetables) and then we had to go. I still feel the whole store was very spacious and clean. Overall a great safeway, I am very pleased with the experience. One star knocked off because I found a lot of processed meat were near expiration date (yeah they offered the additional discounts), but they could have managed their stock better to avoid that. read more

Nice location and great customer service. The selections are good enough. I go there very week for groceries. The cashiers there are very friendly and helpful. read more

I'm not a big Safeway shopper, but every so often I go when I need to grab a few things in a hurry. Pros -This Safeway is new and shiny -Plenty of parking -Large store with a good variety of products -Decent selection of gluten-free, vegan, veggie and organic brands -Super friendly and helpful staff Cons -The store layout is a bit odd. I get lost looking for things -Produce isn't too fresh -Some gluten-free, vegan, veggie and organic products can be purchased at Whole Foods for less -Check the expiration dates on products. I've found expired products on the shelves multiple times On a recent visit all the packages of turkey bacon and Applegate bacon were expired or were going to expire the next day. Same with the some of the Chobani and Dannon greek yogurt. read more

New store opened about a year ago. It's located in the same plaza as Trader Joes and originally I shopped at TJ more, but have found myself finding the Safeway prices very low and comparable to TJ. Parking: plenty of parking spots right in front of the store, although it's been more and more difficult to find open spots as San Antonio shopping center continues to grow. Safeway does have a private lot above the store but I haven't had to use it yet. The store is never too packed and carries a large variety of items. I usually but a certain flavor of frozen veggies that a lot of the other Safeway stores discontinued to carry, but this location has it! The only gripe I have about this store is that the check out counters are a bit slower. To be fair, some of the customers also buy a ton of stuff, which adds to the wait time. read more

It's hard to get excited about a grocery store but after having dealt with other Safeway's that weren't up to par and other "boutique" groceries in Palo Alto that are too expensive, too dirty, and too limited to be worth your time it is refreshing to have a nice, modern fully-stocked grocery store nearby. We just moved into the neighborhood (Barron Park) and we are loving the convenience, selection, and service at our new Safeway. The meat section has all the cuts you'd be looking for and they seem to turn it over often enough to be fresh. The produce department is also well-stocked with great veggies and fruits. The parking is convenient and abundant. Skip the front lot and go up the ramp to the parking lot above and behind the store. It always seems to have plenty of parking near the elevators down to the store. read more

Safeway is Safeway. I haven't had any bad experiences worth noting. However, I wish the dining area was a little bigger and cleaner. The tables are always dirty and the trash cans are always full. It makes my in-store eating experience uncomfortable. Other than that, everything's good. :) read more

Rude and unhelpful staff. Would recommend shopping at one of the three other grocery stores surrounding the area, Trader Joe's, Whole Foods, Sprouts or anywhere else really. read more

Very modernized Safeway. I wish the one in Milpitas looked like this new Safeway! I've been to the old one down the street a couple of times and it was getting old. Now, this is your typical Safeway with a few modern additions. Including a wine cellar, lit up shelves with bright LED lights, and much more. I didn't shop for much since I couldn't get any perishable foods because I live in Milpitas and the drive back wouldn't accommodate the food, but I didn't mind. Just looking around and buying a few items was cool. I also noticed their selection is bigger than a lot of Safeway stores I've been to (comparing to Milpitas mostly). Everything is very clean and tidy. There is a Starbucks conveniently located inside. They also have the cool Coca-Cola machine in the eating area. You know, the touch screen one with lots of flavors of each soda. The awesome possum one! Yeah! Haha..joke. Staff is friendly. Heck, the people who shopped there were friendly. BUT it was crowded at the time I went (around 3PM on a Friday). Bathroom was sort of dirty, also ran out of paper towels. Parking was fine. There is a structure too, so there is plenty of parking. Overall, not bad! read more

I recently left a review for this store that was meant for a different store. This store is clean, big, and easy to shop at. Definately no complaints on my end! read more

The world's largest safeway doesn't have lard. Huh? Alas, Yelp insists I say more. So go someplace else for food basics? read more

Literally the biggest Safeway I've ever been to. It provides a variety of pretty much anything. From candy to Asian food to fruits to wine to donuts to shampoo to medicine/pharmacy and more. Plus there's a Starbucks and everyone (if not most people) love Starbucks. There is also a self checkout machine thing where you can scan and pay for the food yourself which is fun especially if you get easily annoyed with the cashier people! read more

I think this is by far the cleanest and organized Safeway I've have ever been to . The produce area is so big and so much different varieties . The wine selection is huge also . The employees were so friendly as I entered and exited the door :) read more

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I'm lowering my review. Parking is terrible after 6pm on a weekday. You could be driving around for 3-5 minutes. Safeway's fried chicken isn't that good as well. read more