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    S J Clear & Co

    4.0 (1 review)
    Closed 9:00 am - 5:30 pm

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    15 years ago

    Charming old fashioned service and family business They know their trade and care about their customers.

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    Aerialforce

    Aerialforce

    (18 reviews)

    Whyteleafe

    I booked an engineer for a simple satellite dish realignment. Instead of actually checking the…read moreissue, the engineer took one quick look and immediately claimed my entire dish "needed replacing." He couldn't give a proper reason and blamed their sales team for agreeing to the job in the first place. After doing nothing except touching a cable for a few seconds, he said there was "nothing he could do" and the only solution was to buy a brand-new dish for £550 + VAT. Five minutes later, the sales team conveniently called to push the same upsell. I was charged £135 + VAT for this. I then hired a different engineer who fixed the problem in minutes by simply aligning the dish , no replacement needed. This company tried to overcharge me for work that wasn't required and failed to carry out the basic job they were hired for. Dishonest, unprofessional, and clearly focused on upselling rather than actually fixing anything. Avoid them completely.

    Engineer Damaged My Alarm System - Then the Company Denied Responsibility…read more I'm writing this review as a serious warning to anyone considering using Aerial Force (Also trading as Home Services Ltd) I booked a simple doorbell installation survey, for which I was charged £25. During the visit, the engineer mistakenly cut and removed the internal ringer of my home alarm system--a completely separate, high-value security component. This was done without authorisation, and the engineer was not qualified to work on alarm systems. The company has since denied all responsibility, even though: * I personally witnessed the engineer remove the component. * He later returned to the property, attempted to reconnect the wiring, and even visited the third-party alarm company in person. * The engineer also offered a 20% discount on doorbell fitting as compensation, which I rejected. Despite this clear admission of fault, Aerial Force's customer service team has been dismissive and evasive. They: * Refused to properly investigate unless I waived my right to pursue a claim. * Attempted to reframe the issue as if I was asking them to carry out a chargeable repair. * Hid behind a buried 14-day clause--despite the fact that the damage was not immediately obvious and occurred outside the scope of the agreed service. Their behaviour has been appalling: legally evasive, ethically questionable, and completely lacking in accountability. I am now escalating the matter to Trading Standards and the Consumer Ombudsman, and I strongly advise others to avoid this company at all costs. If anything goes wrong, they will deny it, shift blame, and leave you with the bill--no matter how clear the evidence is. I recently discovered they were subject to investigation by BBC watchdog rogue traders. Figures. Not safe. Not professional. Not trustworthy.

    S J Clear & Co - electronics - Updated May 2026

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