Went to Best Buy in Iowa City/Coralville after going to Cedar Rapids Best Buy had such poor…read morecustomer service I left. A wonderful young man named, Melvin assisted me in the Coralville Best Buy. I told him the computer I wanted buy , he immediately went in the back and bingo! appeared with the computer. He was very helpful & knowledgeable. Everything was great. Then I went to the Geek Squad area to see about getting my old data transferred to the new computer. The fellow wanted me to leave it for 2-3 days. I said no way! When I bought computer direct from Apple in the past, they would transfer the data.....instantly right after the purchase. So, I left with both computers. If you're buying something.......get Melvin. Then if you need service go elsewhere.

Unbelievably horrible customer service system. You cannot speak to a local person to straighten…read moreout the mess... All they have is a useless AI system and a chat bot. We had a TV scheduled for installation tomorrow and cannot find out what is going on.. If you do reach an"agent" who has to check with two other people while you are on hold, after hours manipulating the system they don't know anything, offer to call back but calls don't come through. Not sure what my next move will be, but we re-scheduled several medical appointments to be home tomorrow for a delivery they apparently have not heard of....

I've been in this store a couple times to purchase gift cards and the same guy helped me both…read moretimes. He was really nice and friendly! The last time I was in there, I decided to splurge on a season DVD set of "Scrubs". When I asked about the return policy if they didn't play correctly, he not only told me the policy but also double checked each disc and ran them through the machine for me! It only took a few extra minutes, but I really appreciated the extra touch!

Bit overpriced, but then there was a bunch of every single kind of game you can ever imagine,…read moreshop, here, many times never disappointed

Came in to get a temporary screen on my old phone so I could transfer my data over to the new, Max…read morewas highly knowledgeable and helpful with the transfer! Will definitely be coming back if I have anymore phone issues in the future!

I googled local cell phone repair after my camera lens broke and decided to give this place a try…read more I was able to make a same day appointment online. The gentleman who helped was very knowledgeable and very helpful. He gave me a quote and it was very reasonable. He had to work completed in the time frame he originally provided and did great work. Highly recommend!!

We have used Reference for a number of years. They generally did a good job but in our upstairs…read moreliving room area they did not program the Smart TV for network, but rather tied it into a Blue Tube, which requires full sign in everytime we use it. Several attempts to get them to do it right results with disappointment. They love to make a sale, but he follow up has been really bad.

The work they do is great, but be prepared for the bait & switch. I told him my budget, he got the…read moreprice down below that by reducing the labor time up front, and then tried to bill me for it on the back end!! The manager Brock quoted me a price and built in this "super" nice discount, only to call back after the job was complete and tell me that he undershot the time it would take by 30%. This is not how business is conducted.