I have to say I have mixed feelings about this resort. I would rate it a 3.5 if I could. There…read morewere a lot of things they got right, but some misses as well. The property is huge and beautiful. Everyday, there are people landscaping, and doing maintenance on the buildings. It is very impressive. The room was bigger than I anticipated. For myself, my wife, and our two teens, it was more than enough room. The pull out bed was at least queen sized. Having a butler was great, and we made our reservations for the week shortly after checking in. Alejandro was outstanding and helped with everything we asked throughout our stay. Our first floor pool view walk out was prefect. It gave us quick access to the family select pool. Housekeeping was great and kept the room nice and clean. Fizz pool and the woodfire pizza was amazing for snacks and quiet relaxation. The beach was beautiful. Amazing sand and almost no sargassum. Service was great. Special mentions to Esperanza at the sports bar, Edit and Brandon at the family select pool, and Johan at the fizz pool. Nightly shows were great, but definitely geared to younger kids. The cafe was perfect for snacks and a caffeine boost.
There were some things that were off, however, starting with the food. Appetizers at the restaurants were good for the most part, but with the exception of the Italian restaurant, entrees were average to poor. It was a real disappointment. I also felt like I wasn't always informed of what was going on, even when I was at certain places things were happening. For example, twice, we were at restaurants where there were special stations set up for food, but neither the hostess of the waiter said anything about it. Check in was strange as well. They have private check in for Family Select, which seems like a good thing, but there was only one person there, and multiple families checking in. This seems ticky tack, but clearly the resort knows who is checking in, and many times, approximately, when. Total time spent was almost an hour. It's also overly complicated by checking in with IPads. I feel like they could do a better job of allocating their resources.
I would definitely recommend, especially if you have younger children, but there are some kinks that need to be worked out.