I was attempted to have my father admitted into their skilled nursing care facility and they kept…read moretelling me that a 2014 workman's comp claim was halting his admittance as it was documented as his primary care insurance. I spoke to Medicare who confirmed that this claim was NOT his primary insurance. I also spoke with the workman's comp commission, who faxed them all of the pertinent information for him to be admitted. They still swore this was his primary insurer, which it is not! He was hit while driving a work truck and they awarded him a lifetime award for his knee injury, which is out of his control. The only way to have this removed is to have my father engage in a negotiation settlement. He is in the hospital and has been pending discharge for days! How can he engage in a settlement when he needs to help! 48 hours of efforts for them to tell me NO and for them to be unwilling to help- TERRIBLE CUSTOMER SERVICE! Imagine someone without resources trying to navigate this difficult process, they should be ashamed-- they are supposed to help others, not make it worse!

I would not recommend Heritage Hall to care for an elderly relative. My father was there for a…read morecouple of months and it was a terrible experience. We had problems with both the staff and the administration. Most of the nurse assistants were very nice and helpful but they are overworked & short staffed and my father would often be neglected by them. I would have to go find someone to assist him in urinating, etc., and that often turned into an extensive search as often not a single staff member was in sight. I am a male and one of the nurse assistants, a black lady named Sarah, made sexual advances towards me on several occasions. She would grab me in a bear hug and rub her body up against mine and attempt to kiss me on the neck. The first time it happened, I just pushed her off me and thought she got the message. The second time it happened I complained to the Social Services Director, a lady named Maureen, and told her what had transpired and that I was offended by it. Maureen was very rude and actually made a joke about it and said that was how Sarah shows affection. Sarah continued to work there even after this. Also my Dad had given Sarah some peanut brittle for Christmas and after it was gone, she started bugging him for more. She was relentless to the point where he really became upset by her persistence. I also complained to Maureen about this but as in the other issue, she just brushed it aside. I had elected to do my father's laundry instead of having it done on site by their laundry service. My father's clothes started disappearing and to the point where we lost about a dozen articles of clothing. Apparently even though I had notified them I would be doing the laundry, his clothes were still being picked up, taken to their laundry area and then mysteriously disappearing. When my father finally left the facility and came home, I wrote Heritage Hall a short letter regarding his missing clothes & that I would like them back but they never responded. Plenty other facilities to choose over this one and I would certainly not recommend Heritage Hall.

We used this company to hire several caretakers over a couple years for my grandmother. We were…read morethoroughly disappointed. Debra, the owner, is all but incompetant--sending several caretakers to us that were not at all what we needed (couldn't speak English, had no car, too "afraid to drive"?!). Debra is also incredibly rude, she made comments like "Your family has a lot of problems ,don't they?" Ugh. DO NOT USE.

Homewatch was the perfect place to get the help I needed for my father. I needed help taking care…read moreof my father for a month while he was living with me. I can't tell you how much we loved the help we received. My father has Parkinson's and his mobility is limited. The care giver, whose name is Paulina, was amazing! She came before her scheduled time on each visit and developed such a great relationship with my father. She bathed him, took him for walks, ironed his clothes, made his bed, arranged for his food and had great conversation with him. She was an Angel and having someone like her to care for my father was something I will never forget. Everyone at Homewatch from Tim the owner to all the staff were so kind and understanding and worked with me on any schedule changes or additional needs. I hope to employ their services when my father visits next!

My mother passed tragically in July of Glioblastoma, her illness was a rollercoaster. I am still…read morein contact with the caregivers from Homewatch who were amazing and empathetic people. Again, I highly recommend this company to you.

hello, I asked for at home on Friday for 6 hours, Saturday…read morefor 6 hours, and 4 hours on Sunday.y mom has a fluid restriction. I filled 5 bottles-in milliliters- on the counters labeled for Friday, Saturday, and Sunday. I came home and found 2 of them still full. She has no other needs that a 1500 ml fluid restriction and a watchful eye. They couldn't manage it. I was told by R who took my money and N the nurse that Mia and Fawsia were experienced. Do you have to pass a math test to add to 15 -when all of the bottles have measurements in 100ml markings? Many people have congestive heart failure and many people are on a fluid restriction later in life. Making sure this amount of water was given daily with measured bottles... and labeled for Saturday and Sunday ....should not be too difficult an ask. If it was, then honestly would have appreciated instead of taking my money and leaving us with another ER visit. maybe communication would have fixed this. Thank you, J. A.

The caregivers my father has had have been excellent. But the communication within the organization…read moreand the scheduling has been below par. There's a transition going on from a merger and it is absolute chaos. Do better. #homeinsteadmanassas

I really like this doctor friendly but the staff and nurses very rude they don't make you fell…read morewelcome.

Capital Caring took GREAT care of my family through a very difficult time. Could not imagine NOT…read morehaving Capital Caring when it counts!

I had surgery at the U of Md. (8/2024). I had arranged weeks before the surgery for an aid to pick…read moreme up at the hospital, stay with me at a nearby hotel for 24 hours and then provide shifts several times a week. After telling them I was unsure of my discharge date and that the duscharge planner would notify them, I was told that was common and would not be a problem. the discharge planner told me the day before discharge, everything was arranged with Capital Home Health and that they would be picking me up at the hospital at 2 pm. That night around 9 pm I received a message from Capital Home Health that they were still working on finding a caregiver. The day of my discharge the hospitals discharge planner received continuous calls from the home care agency with initial multiple delays and then told the person with whom this had been arranged could not pick me up or provide 24 hours of care. After a tremendous amount of effort by the hospital's discharge planner, ultimately at around pm, I was taken to my hotel on a stretcher by an ambulance. the home care agency called me sometime after that, I believe the following day. By that time I was so stressed and angry, I had no interest in talking to them. Basically I had to take care of myself. I gave Capital Home Health Care several weeks min advance notice and then checked with them before traveling to Maryland. ragtime I was told "no problem". Don't believe them. They are absolutely unreliable this cause stress to me and hours to the hospital's discharge planner to make other arrangements. i was stuck alone to care for myself after major surgery because it was impossible to get last minute home care

Horrible service for patients. They treated me horribly and denied my care because I "called too…read moremuch". Only because they were not responsive to my needs. Kathy the Vice President is rude and condescending!

Not their best service. Our family had a very mixed…read moreexperience with Capital Caring Health. On the positive side, many of the nurses were wonderful--kind, gentle, and compassionate. The facility itself is lovely and peaceful, which is important during such a difficult time. However, our overall experience was deeply affected by the behavior of one staff member, Shannon Connors. We are a large family, and after feeling pushed into moving our mother to this facility, we hoped for understanding and compassion. Instead, Shannon Connors was disrespectful and rude toward our mother and toward my siblings who were visiting. Her loud, inconsiderate behavior added unnecessary stress and pain during our mother's final days. Her lack of communication skills and apparent inability to interact sensitively with a grieving family made an already heartbreaking situation much worse. Rather than feeling supported, we felt sadness and anger because of how we were treated. We loved our mother deeply, and those last days should have been handled with care, dignity, and compassion. I sincerely hope no other family has to experience this lack of compassion during such a vulnerable time.

Wonderful facility with great people. My mother is staying here presently with stage IV cancer…read more She continues to express her gratitude for how she's cared for with great care & compassion We couldn't ask for nor want anything more.