I've traveled from Washington, DC to PA a # of times & only stopped at this Rutter's once or twice. Tonight was the 1st time I've EVER encountered blatant racism & disrespect from BOTH cashiers on duty. A young lady & Thom. I purposely stopped at this location because it's the halfway point and by the time I got here I need snacks to keep me energized. I walked in, went straight to the restroom, grabbed bunch of snacks and went to the register. After they didn't have the chips my son wanted, I put all my stuff down at the register that had the closed sign. Cane back in and grabbed another bag of chips. Went to the line, stood there while an older man clocked out. A minute or 2 later another younger guy came up to the closed register and said who's stuff is this. Mind you I'm standing in line. There was a bottle of wine with the stuff and he said I cant ring that up at this register, she'll have to....okay cool so I grabbed my stuff. Stood back in the line where I was standing originally and another older man was standing to my right. Once she was done with the first customer the older man walked up. He had a can of soda or beer. She began to ring him up so I said...HELLO CAN SOMEONE RING ME UP? I said did you see me standing here? She replied well I cant tell him (referring to the man) where to stand I went back to Thom's line and just said forget the wine I just need to be rang up. He rang my stuff up, I paid with my card and left.
I have never been this disrespected by a bunch of people in my life. She didn't care, Thom didn't care and pretty much brushed off the fact that any of this happen. It's sad that we live in times like this when people in customer service positions have such nasty disrespectful attitudes. But because I wanted my stuff, I paid for my stuff, $18.15 but I promise I will NEVER step foot in this place again!
Reg#4 CSH# Thom DR#1
I hate the world we live in where people don't respect each other
UPDATED REVIEW:
Shortly after my review of this business I was contacted by the Manager or someone in a high position than the store employees. He offered me a free beverage or something. My review was not to get anything free but to let management know about my experience.
Fast forward: 3/20/2020
I vowed that I would NEVER step foot in this place again but to my surprise my after picking up my son from college yesterday he wanted to stop and get a bite to eat and again because it's the halfway point between PA and DC. Reluctantly, I stopped.
This visit was much different than my last visit. The staff was welcoming as we entered the store. I also noticed how much diverse the staff was which was a plus,they were all friendly and quite helpful. I'm glad this visit was different. It felt good to even feel like my business was appreciated. The food was very good too. Thank you management for making the much needed changes at this location. read more