I have had the great pleasure of dealing with a straight no nonsense car dealership, from start to…read morefinish the service received has been top notch, with the staff genuinely willing to help, explain and be honest about the car buying experience. Rob Ellis is as straight talking as the come, in my particular case, I walked in with a build sheet for a very specific pickup truck, instead of the usual routine of 'let's see what we have on the lot to sell you' Rob took one look and said yep the only way to get this is to order it, no problem we will get it done and call you when it's here, he then ensured that every box was ticked option checked and detail of the vehicle was correct before it was submitted to the factory for production, emails and text messages followed over the course of 10 weeks detailing the progress of the vehicle along with an eta for delivery to the dealership. True to his word Rob called after normal hours informing me it had just arrived and been unloaded and I was welcome to come see it anytime I wanted. Even at this stage if I wanted to walk away I could, but obviously I ordered the vehicle with the intention of taking delivery. My trade in process was made more complicated due to having two vehicles to trade, but again this process was made extremely easy with minimal haggling involved due to the process being fair and well explained, once the deal was signed with Jason, including going above and beyond to ensure I qualified for an incentive deal to discount the truck further, Rob took time to go over the vehicle and make sure everything was set up correctly and any questions I had were answered fully. This sort of service is exactly why I will purchase from a family run business rather than some huge national chain, as they genuinely care about the customer and the service they receive. A full tank of fuel, a 6 year bumper to bumper warranty and my free oil change to look forward to, I was on my way home in the truck I had built exactly the way I wanted, no drama no stress at the experience, just a professional transaction from start to finish. I look forward to the service experience now with high hopes that this will match the sales, which from what I have seen it will, and will not hesitate to update the review accordingly.

Driving home from the beach and we had car issues. We stopped at this dealership and within a few…read moreminutes they were pulling our expedition in to check it out. Helpful, kind and quick and even diagnosed the problem. It wasn't a repair they could fix but they helped us clear codes and gave us tips how we could get back home for our repair! Thanks Johnson Ford team!!!