I wish I could give this service 0 stars...but yelp expects at least 1. They call themselves the G.O.A.T (greatest of all time) but really....they are the absolute W.O.A.T. (Worst of all time) I don't even know where to begin. We called to reserve a tubing trip for the day and was put on hold mid reservation to assist others customers.
When we arrived, 20 minutes before our scheduled time we had to circle the parking lot multiple to find a parking space...next to the tents that is supposed to be a campground. Thank goodness we didn't camp. We proceed to walk around trying to chase an employee down to find someone to direct us to the office to pay...couldn't find a single person. We finally found the office...full of unmasked employees and terrible customer service. After waiting in line we were told that we didn't have a reservation and proceeded to book us a new reservation...for an hour later. The lady who helped us was nice but could not keep her head on straight. Bouncing back and forth between tube numbers and cash deposit amounts we were finally set. After an hour of waiting we asked an employee if we were going to be put on a bus and the employee rudely told us to wait our turn. Chill Jake. We just want to know if we're going tubing.
After waiting for over an hour, we were put on a bus, full of unmasked employees and customers. We had multiple people around us also complain about the insane customer service they received.
You wouldn't think it could get any worse but unfortunately it does. Once we arrived at the river it was a complete sh!t show. It was almost like a scene from hunger games. Massive amounts of people thrown into the mountain of tubes fighting their way into the water. There were definitely many "Karen's" around us letting us know that they were next to get into the river. We ended up taking a small walk down river to jump into our tubes.
The float was nice. No employees were involved which really helped.
Not only was the service terrible but it's also stupid expensive for a tube.
Overall. Don't float with the G.O.A.T. Find somewhere else or buy some tubes and build a river. It will be 100 times better. read more