We were courteously greeted. Kyle the sales rep worked with us in selecting new phones and updating our plan. He was knowledgeable and friendly. Patiently answered questions. He is very friendly and not pushy. He also helped us select the proper accessories for our phones. He is an outstanding sales person. Kyle in sales not Kyle the manager. T j was also friendly and helpful. read more

I needed a screen protector for my iPhone and I called them and they said they did have them and they cost $59. I looked on Amazon and I can get a three pack of screen protectors for roughly $10. I ordered the Amazon protectors and they went on easy and worked great. read more

My dinosaur phone broke while I was up north on vacation, so I stopped at the nearest Verizon store to reluctantly upgrade. Apparently, this location just opened, so I was bombarded with a bunch of grand opening promotions. From past experiences, I absolutely hate going to cell phone stores. I just wanted to make this process quick, cheap, and painless. I wanted to get in and out as soon as possible, and they were fast in giving me the cheapest upgrade possible: a new Samsung J7 that was priced at a normal retail price. I was in and out in about 30 minutes. I was given $50 in free accessories and another rebate for a later purchase that I was unable to use since I don't live in the area. I hope I don't have to come here again, but they did a good job and got me what I needed. read more

Russell Cellular - Mobile Phones Near Me - Prudenville, Michigan

Bought two new iPhones in which the representative forgot to add insurance. Needless to say one of the phones broke, and they couldn't do anything to resolve the issue. Poor customer service to say the least. I would suggest using someplace else due to lack of professionalism. read more

Went in with an iPhone that wouldn't charge. They knew immediately what to do, were very friendly and competent. My phone was fixed in just a few minutes with no charge. It reminded me why I have been a Verizon customer for over 20 years read more