Will never bother scheduling here again. I called this morning to schedule an appointment. My neurologist who is also a RUSH specialist in the Neurology specialty input an electronic referral. Although I don't really need one being that I have BCBS PPO insurance. I am also scheduled at the Rush Tinley Park Physical Therapy location but they keep rescheduling my appointment and I can't necessarily do the afternoon times being offered as it is right around the time to pick my child up from school. I thought trying another RUSH location would be better suited (which I informed the Tinley Park location) since if unable to do the afternoon appointment they had available he stated it would be a long time out in order to get an appointment. Now if both are RUSH PT offices why is it that I have to literally give all of my information again (insurance infiormation included) it's the same system so pulling me up by name, dob, address shopuld be simple. Then I am tiold I have to bring in the referral. Why? The referring doctor is a Rush specialist. It being sent through the system it should be there for your viewing. Then she told me that I would have to call my specialist and have them send the referral over and gave a fax number. I asked her Isn't it usually the facility that call o ver to obtain the referral since its all the RUSH system and the other facility was able to see the referral in the system. She then states that they don't typically call over to do that. It's like pulling teeth with these people to the point where I decided to go elsewhere. read more