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    Rusch James A MD

    1.0 (1 review)

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    5 months ago

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    SHC

    SHC

    3.4(5 reviews)
    9.1 mi

    I have been so blessed to have found this place for my son. When his pediatrician gave us a…read morereferral to Safe Harbor, I was unsure of what to expect as we have never been to a psychiatry office before. From the beginning I felt really heard and seen by the doctor. My son got the help he needed. I also really appreciate how much they listen to the parent. It's not just about prescribing medicine it's about treating the whole patient. I would never take my child anywhere else.

    I never did see the psychologist, but Judith Olson, Psychiatric Nurse Practitioner was wonderful…read moreand helpful. I did have problems with the office staff and scheduling. I usually waited at least 30 minutes for each appointment in the waiting room. Once after the 30 minute wait I was escorted to the next building to wait another 30 minutes before I went back to the front office and told them I had to leave. That is when the office "discovered" that Ms Olson was not scheduled in for that day. Another time when I was running late for a referral appointment, I called to ask if my records had been sent to the new clinic. When the receptionist seemed to not understand, I repeated my birthdate and name rather urgently that it was a referral from Ms. Olson, and when the receptionist was again puzzled, I said " Oh, you cannot help me", and hung up to drive to my new appointment. As I was driving I received a call from the office manager saying that I was profane to the receptionist and later she sent me a curt letter saying I was "combative and using profanity" and they were closing my file. This was all totally untrue and I had to go to the extra trouble to write a letter to the company. The whole episode cause me a great deal of stress. The staff is obviously causing unnecessary angst to patients and I'm sure jeopardizing their recovery. I would not recommend using this clinic.

    Rusch James A MD - psychiatrists - Updated May 2026

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