Don't use this company. The drive was rude and unprofessional. They are hungry for money too.

Don't use this tow company. They drive the tow trucks like they're a doge charger and mess up your car in the process. RUDE AND BELLIGERENT SERVICE AND DONT FORGET THE HIDDEN FEES read more

Hello Runaway Towing Company My son's car got towed by your company. Many times We called never got an answer back. Told my son to bring his title in person. There should be something done about this. It happpened a few years ago. We need closure in this matter. My email is naomicard9@gmail.com read more

If I could give Runway Towing LESS than one star, I would. One of their tow truck drivers sideswiped the car that my daughter was driving on the parkway, and then sped off. After my daughter tracked them down, the company first admitted it was their driver's fault and offered to pay cash to repair the vehicle damage if we didn't go through insurance. I guess this wasn't the first accident they caused! We frankly didn't trust them and proceeded to file an insurance claim. Runway Towing fought it every step of the way, dragging the case out for well over a year. In the end, they got off with not paying for a good amount of my daughter's car repair bill. Totally disreputable. read more

Not a lot of parking. Parked on the street. Office is surprisingly nice except that they had music blasting. read more

Runway Towing - Auto Repair Near Me - Park, New York

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So, my 2000 Toyota Camry was impounded by state police on April 30, 21, and this gangster towing company. So I came to the station with the idea, as the tow driver mentioned $125 initial charge, plus any additional storage days at $27 per day. On May 5th, I came to retrieve personal items out of my vehicle, and to check the current balance, which was in my head was $125 plus Monday, Tuesday, and until 2pm of Wednesday the 5th of May. They asked for $464 total. Unprofessional, bitter old looking ¢unt manager that scolded me because I wasn't able to pay, though I must say that the girl that initially assisted me, was pleasant. And when I asked how do you start at $125 plus another charge for storage, to over $400? All they would say: was for additional services. If your vehicle ever gets impounded, take all your valuables before allowing the tow truck to hook it. She tried to hold me hostage by keeping me from my personal items. But technically, they cannot. So I got my stuff. These people are under a civil class lawsuit for this practice. Keep my old car aholes, F@ck this people. Zero stars. read more

This company is starting to store there tow trucks on a residential street along 152nd ave. It's not just one it's multiple tow trucks. This is not storage for your tow trucks and damaged vehicles the neighbors are aware of the issue. They also drop damaged cars into open spaces and in front of peoples houses. They do not care about the neighborhood and do what ever they want. read more

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Lmao. After waiting 4hrs+ for a tow truck in the morning. I wanted to leave a review and no surprise the reviews here. Horrible company. No communication and flat out lies. Called for a tow truck at 9am because I broke down on the side of the highway. Called and called for a update. "Oh the driver will be to you soon" "hold on let me call the driver, hangs up". Didn't call me back once. Then I see the truck after 2hrs. He slowly drives by me to go towards a accident less than a mile away. I called the company. They said he had to go to the accident. Because it was a overturned car. That has nothing to do with me I said. Her response "the overturned car is a priority and the NYPD can fine them for not picking up the car. Who are you fooling lady. Common sense I know you will be making more money attending that flipped car than my simple tow. I'm a very patient person. But this almost took me over the top. I pray I never need a highway tow again. If I do I won't be using this company. read more

DO NOT USE THIS COMPANY! I got a tow from them and now my tires are screeching, lights are on, on my dashboard and I can't put my car in park. i spoke to Jeannette the manager and she was very rude and unprofessional and told me the tow didnt do that because it was placed on a flat bed. read more

Warning! Cliche statement: IF I COULD GIVE THIS COMPANY negative STARS I would! There is no surprise they only have 1.5. This has to be the worst experience I've ever had with a tow company. 2+ hour wait. Super rude. Didn't want to help until I got Geico on the phone. And even though they said they would change my tire, he didn't. I'm in awe by the unprofessionalism. And if you actually read this because I doubt you care, if you can't helps with changing my tire, wouldn't the courteous and SMART thing to do be to tow me to a tire shop? Not off a random exit on the belt? read more

I got into a pretty bad accident last November, totaled my car. The truck driver i can't remember his name refused to do an off highway tow and would only tow it back to his facility (so they could rob all my mods). To top it off when i refused the tow he started lying about the law to a literal lawyer (myself) and started screaming about how he makes more money than i do. Frankly, the utter disrespect from this low life was absolutely disgusting had the nerve to call my dad and I "niggers", I understand he was upset about his tiny manhood but thats no reason to take it out on a customer being forced to rely on your service. I really hope your facility does something about him and his behavior, the asshat tried to reverse into me as i was standing in front of my car refusing the tow. I have no idea how this place has a city contract for the cross island. Never use this place unless you want to deal with racist pricks. read more

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If there was a negative number they'd get it. I got stuck on the Staten island expressway with my family kept getting he's two exits away when in turn my driver came out of ozone park and it was his first call the driver gets 5 stars for his professionalism and I think he needs to find a better tow company to work for who treats their customers like he does. I was stuck for 3hrs which got me to the shop late and I had to wait till the next day cause the shop closed at 6 and their parts wouldn't come in till the next day( we got to the shop after 5) read more

Apparently this company is specifically contracted to tow cars away from the SIE. They picked up my father and dropped him off on a random street on the opposite end of the island, where another towing company had to be contacted. Seems like there was ZERO regard in ensuring the safety of a senior citizen. read more

Great service from Matthew and Natasha. Both went out of their way to make a bad situation tolerable. Thanks! read more

WHAT A SCAM! if youre here looking at their reviews then youre probably just as upset as i am. This driver was called out to the staten island expressway after an accident (by NYPD), i asked him to tow me off the highway or tow to a body shop and instead he insisted that it can only go to his yard in queens, he broke every rule of the NYC Dept of consumer affairs which regulates tow trucks under the Direct Accident Response Program. Now it will cost another tow, Illegal charges and fees and hold the car hostage to collect days of storage. read more

Runway towing service my vehicle because they were the only ones authorized to take my vehicle on the belt parkway. Once I was able to recover my items from my vehicle I noticed that I was burglarized by the company or the tow guy that works for the Company, a lot of the items from my trunk was missing and when I brought it to the companies attention they said they would do a private investigation the company did not do nothing I spoke to the manager and she was very rude her name was Janet I would highly not recommend this company for any of their services due to the lack of professionalism and customer service I would give them a lower rating but one star is the only thing available. This business should be shut down what a scam read more

This place is a scam and a set up! This place is completely unprofessional. I got stuck on the cross island and apparently they are the only towing "professionals" that can tow your vehicle off the cross island. I had initially called triple A which told me I was in a restricted area for them to tow me so they stated I would be transferred to a division that can help. Never once mentioned this company to me I just assumed I was being transferred to another triple A rep who could better assist me. When these people finally answer the transferred call they fail to greet you with any manners let alone mention their company name or who you are speaking with. They asked me for my information and location and I gave it to them. This was at 5:30 pm. The person on the phone said no problem and hung up, did not mention anything about confirmation texts or updates on the tow. I waited about 30 minutes before I called back to inquire about the lack of confirmation and whether or not my request was put in. The lady saids yes and that someone will be out in 45 minutes. An hour later at about 7pm I still don't receive a call or text from the tow truck driver. I call these people again and the lady states that the driver will be calling me shortly that he was on the belt parkway heading towards the cross island. It is now 8pm and still nothing! I call once again and the lady states she had given the tow truck driver the wrong number. This would mean the tow truck driver was "on his way" for over 2 hours and never once it occurred to him or the dispatcher to verify my contact. 8:15 pm he calls me and tells me that he picked someone else up and that he would be to me shortly after. 8:25 pm and he calls me to tell me nothing that has any relevance with me, but that he has to go to yet another job that some how was his responsibility bc of the police and highway patrol. His name was Carlos and he claimed he would try to get to me or send someone else. At this point I was fed up! I called the dispatcher and told her my concerns bc I was in an unsafe location in the pouring rain it has now been well over 3 hours. Said she would call me back and never did. 9:30pm comes along and some guy I never once spoke to shows up to tow me. He doesn't introduce himself and I greet him with a "finally you guys are here I'm ready to go home, it's been over 4 hours!" He proceeds to set the car up for tow and tells me to get in the vehicle while it's being lifted and turn the wheel! It's pouring rain out, I've never done this before and the reason this person was here was to do his job. Again be reminded he hasn't told me his name, the company he is from; absolutely nothing! Finally we get the vehicle on the flatbed and he tells me to get in the car. When we enter the vehicle he begins to ask for my information which I find odd bc I had given them this information several times! After taking my information down he asks me where I'm going and I tell him exactly where, my home. He then proceeds to tell me it's going to cost me X amount of money and that he needed to see if he could take me to my destination. I quickly interrupted and told him that's impossible bc I called triple A and they always cover me. That is when I am informed for the first time that they are a third party contractor that can "only" service the cross island. At this point I start recording bc I'm about to lose my shit. I tell him I do not have the funds and that I was never made aware of the arrangement and that it would cost me bc I was never told they weren't covered by triple A! I was also never made aware of the company's name or their policies. Here is where it gets very ghetto. I tell him he can take my car off the tow I do not want their services. He then threatens me and states that if I refuse to pay I will be impounded or he will call the cops. At this point I have no choice and I begin to hand over the payment information. After they take my payment they tell me they can't take me home or to my destination aside from off the highway onto the service road. I was literally less then 500 feet from the service road, my car died on me at the exit. Had I known this was going to be such a horrible experience I would've called friends to help me push the damn car onto the service road myself. I highly recommend to stray away from this company. They lack of communication, commitment and integrity. I will be reporting them to the BBB for all the violated safety hazards I was exposed to and the fact I was cornered and disregarded for hours. Believe me I plan on suing these people for negligence and false advertisement. read more

Stay away please dont use them They stated that they are not authorized to Change a flat tire on the highway okay understanding but were is there a highway They wanted to tow the car so they can charge you the towing fees Please read the reviews they dont lie read more

Runway Towing - Auto Repair Near Me - Park, New York

Wowww how the hell does this company do any business?! Who the heck does the woman at the front desk think she is?! Completely ignores a customer, doesn't want to be helpful in the slightest way!! Her demeanor was very erratic and unprofessional!!!!! Very atrocious!!! Couldn't solve any problems with such an unhelpful employee! The blonde Hispanic woman at the front desk was very rude and atrocious!! There are plenty of people whom would present professionalism, unlike your employee!!! Many thumbs down. Should retrain your employees!!! I will be sharing my excruciating experience with whom I know and my social media! Horrible horrible employee and horrible horrible experience!!! read more

Runway at it again with the trailers.. no regard for the fire hydrant or No standing signs here but more importantly no regard for people's safety. Look how dangerous this is. You can not see traffic on south conduit. Shut this place down!!!! read more

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Total crooks. Makes sense they work hand in hand with the nypd. Don't trust these fools. If your car breaks down on the BQE, push it before you let them tow it read more

This company is storing peoples cars in the neighborhood. They drop them in the early morning hours I have them on camera doing on the side of my house 3 times from 2am-5am. this year I've called and complain and am told they would be moved right away. Cars don't get moved and am lied to by a lady who answers the phones. and it it wasn't until the NYPD marked them for tow after filing 311 complaints that one moved I even spoke to a owner of one of the cars said it broke down and he couldn't get it fixed so runway dropped it at a location close by and he had to find his own way to get it fixed on the spot or towed to where he lives. Real dirty shady stuff this company does. read more

They stole my sunglasses and AirPods. The staff was extremely nasty and where very unhelpful They told me they where going to call the police and I said that's fine with me but they never called anyone because they know they're thieves read more

Please stop storing your vehicles and company trailer on south conduit ave between 124-126th street this is not a road for your damaged cars trucks and company cars read more

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Be advised that under no circumstances should you ever ever ever do business with this company. I was in an accident on Belt Pkwy and my car was towed since I had to go to ER. When I called Runway they said assuredly, yes my car is here. When I arrived and submitted proof of ownership, they could not find my car in any of the lots. Lot attendants all said they had not seen it. After an hour and a half a manager at the JFK office suggested to call dispatch. Dispatch finally says the car is at a lot in Brooklyn, but refused to say where after repeatedly asking and will be at the Queens lot in 30 minutes. Dispatch provides updates along the way saying tow driver is passing Flatbush, now Erskine, will arrive in 10 minutes, etc. I see tow driver pull up and start to lower my car so I ask where in Brooklyn he was coming from since no one would tell me. He immediately says, the police had to inspect your car. I asked who, why, where? Where in Brooklyn was my car overnight. He says my car was in the JFK lot the whole time hidden behind tow trucks. I explained I was escorted to the JFK lot and looked all over. No one at that office saw the car and knew full well it was not there. So because I'm smart and have a mask on to protect myself, the tow driver who wont tell me his name accuses me of having covid and says to get away from him. He has a strange smile on his face. I explain dispatch provided updates of his trip from Brooklyn to Queens so I know he's lying. I filmed the entire thing. This place is totally sketchy and I called and am waiting for the police to file an official report. If you're in an accident and your car has to be towed, tell the police under no circumstances do you want Runway towing to tow your car. read more

I am updating my prior negative review - after this company agreed to refund. After an extremely upsetting experience - and indifferent attitude of customer service - I reached out the DOCA as well as leaving reviews on Google and Yelp. I finally received a response from a woman named Jeanette (jeanettem@runway.com) who was able to help me secure a refund. read more

This is a review of the excellent and efficient customer service I received from Mr. Anthony True of Runway Towing Corp. This company, along with Triple AAA, helped me to resolve my car problem in ONE HOUR!!! From the Belt Parkway all the way to my door step! Unbelievable. I was on my way to work when my car battery died. Within the hour after Triple AAA called Runway Towing Corp, Anthony drove through bad Belt Parkway traffic, found me, told me about my car issues, put my car on the flatbed, towed me back through the parkway traffic, then dropped me and my car off in front of my house! He was courteous, polite, an open and knowledgeable person who was very easy to talk to. He made me feel comfortable and safe. I read the other previous reviews of this company. I can't speak for others but I can speak for myself only. I highly recommend Mr. Anthony True and the Runway Towing Corp. for their excellent customer service. Triple A was vital to facilitating this whole process. I knew what to expect. They made the call to Runway Towing Corp, they already had a set fee schedule established, and made sure I got the service I needed to get home. I thought fees and payment to the towing company would be complicated but it was pretty straightforward and they charged a standard fee. Fees can range from about $150.00-200.00 depending on the service and distance. They take credit and cash. Triple A followed up afterwards with a phone call to check how I was doing and to give me more info about reimbursement. This helped to make the process almost effortless. And the only thing I had to do was to make the call! I contacted the company with a question later during the day. The gentleman I had on the line was very courteous and nice. This reenforced the positive view I have of the company. From this experience, I highly recommend Anthony True and Runway Towing Corp. Thanks, Anthony, for turning a bad day into a good one! read more

DO NOT LET THEM TOW YOUR VECHILE AVOID AT ALL COST They are very unprofessional and rude. I asked them to bring my car to my residents after i already paid for my car to be realised. It took them two day to bring the car to me and both days they keep giving me the run around. On the day i had my accident asked them to bring it to my home cause I was two blocks away and they refused too. They wouldn't give me the option to bring the car to my home. After 10 minutes of aguring they keeps refusing to bring it. And they only had the car for one day and charged me for two days. When they finally brung the car to my house they refused to put it in my driveway and left it in the middle of the street and asked for the money and left. On top of that they made my vechile worse than it already was.They are a ripoff and a scam I will be contacting the buisness bureau. read more

They the worse , real shit and they all scammers . They will stick whatever to your cost and unprofessional to the max . Don't even wanna give one star they fuckin lucky read more

I did not use this company BUT one of their drivers decided to run my family off the road today bc we honked at him for cutting us off He went out of his way to endanger my family trying to drive us into the middle guardrails. When that didn't work and we moved into the middle lane he jammed on his breaks and forced us to go around him only to run us up on to the dirt on the right side of the road so close that we could not even get out of the vehicle bc we couldn't open our doors. My daughter was asleep and woke up screaming to a truck at her window. He then proceeded to keep us trapped on the dirt between a light pole and his flatbed i called the police and as soon as he seen me on the phone he took off into traffic again. When calling the company no concern was even given at all for what my family was put through by a careless aggressive driver with a giant vehicle as a weapon read more

Honestly the worst towing company I have came across!! My car was towed on Saturday and every single day after that even 30 minutes before picking up my car I called and spoke to a lady named Roxanne which she stated my car and keys were there in their lot. I came to pick up my car and I not only waited 20 minutes for her to actually get one piece of paperwork but was told my car was actually not in their lot but some where else, she was EXTREMELY lazy and had no care in the world to the questions I was asking her. I went to their other location 5 minutes away and to my surprise Roxanne also lied three times about my car keys being at the same location as my car when they were really at the location with her. All and all I spent almost more than an hour waiting to receive my car back , it was horrible read more

I when all the way to queen coming from new Jersey a Spanish lady told me they was open on Saturday Waste of money unprofessional business they run read more

Worst towing experience I have ever had in my life. The driver was rude, degrading and utterly unprofessional. I got a flat on the West Shore Expressway and my insurance company dispatched Runway. I couldn't wait for this experience to be over that's how bad it was. So upsetting. read more

STAY AWAY AND PLEASE AVOID USING THIS TOWING COMPANY!! My vehicle was in an accident and towed to this place. Storage fees were covered by my insurance company and they tried to make me pay for storage fees as well; when my insurance company provided proof of payment. After they refused to release my vehicle, I had to provide a form of payment (credit card) and was charged nearly $1660; after I was only supposed to be charged $60. They also needed pictures of my Credit Card; front AND back prior to releasing the vehicle. I was also asked to write a 5-star rating on goggle for the release of my vehicle. They find ways to keep your vehicle longer to charge you extra storage fees and will stonewall anyway possible to keep your vehicle on their lot. These people are shady at best and are facing many common allegations and lawsuits. I'm considering . They need to be investigated and they need to pay heavy fines for their business conduct and transactions. read more

First of all, this COMPANY is EXTREMELY, HIGHLY EXTREMELY UNPROFESSIONAL. My car broke down on the highway and they took over an hour to come. Surprisingly, Runway is the ONLY company contracted by NYC to pick up disabled vehicles (which sounds like a MONOPOLY regardless) and so I had to settle for them. I rather push my car 3 miles to the next exit than ever use them again! The tow truck driver they sent smelled of marijuana and cigarette smoke the moment he walked towards me. Apparently, he did NOT attach my car correctly onto the flat bed and as a result, my car ROLLED OFF THE BED, FELL 5 FEET TO THE ASPHALT, AND THEN REAR ENDED THE TRUCK. A highway patrol car was behind us and if it fell on THEM, there would have been SERIOUS CONSEQUENCES. The tow driver called his manager and he gave a written statement that the company will "fix" the car. When we met up with his manager at the office, they were so passive aggressive and RUDE in how they dealt with their customers and each other. I specifically had told them a day ahead that I am coming in for a meeting with the manager to discuss the situation. She was so nonchalant about our situation and gave us an attitude when we asked a simple question. The manager claimed that they can only fix what damage was done on the front and the side fender and nothing else. THE CAR FELL OFF THE TRUCK BED. There is a LOT more damages than just the front and side fenders which is ridiculous! What about the suspension system? The shock absorbers? The ENGINE? The whole experience of dealing with this company is so infuriating and frustrating. They obviously do NOT care about their customers and are only greedy money grabbing, stuck up, unprofessional, and terrible people in general. After looking at the other Yelp reviews, I do understand their embitterment feelings towards this company. They absolutely do not care at all and are the worst people to deal with. read more

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Be prepared to be threatened & lied to. Driver lied to me & told me to bring a NEWBORN BABY to pick the car up on Sunday. When they're CLOSED. He also told me I'd be charged for 1 overnight & I was charged for 2. He also first was going to accept my husband's credit card then decided he didn't want to. Clearly bc the office can charge me more. The office covered for him & after they told me they'd give me his name to make a formal complaint they refused to give it to me once they had my money, of course. Then Natalia threatened me saying I was "lucky there are other ppl here." She also got in another customer's face challenging him to take her to small claims court. What an unprofessional pig! The tow charge was appr $230 on site. When I showed up to pay they tried charging me over $400 then knocked it down to $280 bc they can bc they're THIEVES & make up pricing as they go. Avoid at ALL costs. The AAA driver towing my car said STAY AWAY, this business is known for ripping ppl off & lying abt it. Pic of the employees pigging out on dunkin donuts when they shld be helping ppl. Isn't that what a break/back room is for? read more

I've waited 3 hours now and they haven't came. 1st truck "passed" us and they didn't call. DO NOT USE EVER

They stole my car from airport and I had to pay for towing they said was unattended which it was not I was about to step in my car and drive purposely drove faster almost running over my foot fuck you read more

Be VERY VERY warned they are in deep collusion with the Police.. Thieves, incompetent, do not know anything about vehicles, extortionists and will in over charge you and refuse to release you vehicle.. you will be told lies like 'manager needs to review your invoice, please wait, Manager in a meeting, please wait. Manager will be in at 1 pm, please wait. Only manager/supervisor can prepare your invoice, cooperate office working on your office.. etc and as you wait they add daily storage charges.. Do not call them.. your day will get worse when you call them or police call them for you.. police always calls them or they just show up where your vehicle has broken down and police will insist you get towed even if you don't need a tow.. and with the prices they charge some definitely end up on the police pockets.. Employees at this place are thieves and crooks too and will lie straight in your face. Do not believe any good reviews your see anywhere. Those reviews are done by employees or crook police they work with I'm surprised such a place exist where people are robbed everyday with no help from anyone Be warned and don't call them, if they show up at your accident or break down scene refused to be towed by them even if police insist read more

Horrible! The tow guy was disgusting and smoking cigarettes in the truck, talking to his soon to be ex girlfriend, and THEN charged me close to $500 for towing me 12 miles. When calling the next day to have my receipt broken down, giving them the benefit of the doubt- and no one got back to me. read more