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    Running Room Canada

    5.0 (1 review)
    ModerateSporting Goods
    Open 10:00 am - 6:00 pm

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    11 years ago

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    Western Fitness Equipment

    Western Fitness Equipment

    1.0(5 reviews)
    0.4 km
    $$$

    By far the worst customer service I have ever experienced...EVER...from any business in Saskatoon…read moreor Canada for that matter! I was in and bought a pair of wrist wraps. Before checking out I asked if I could return them. The owner said yes as long as I didn't use them. I came to return them unused and was told they had an exchange or credit only policy. There was ZERO discussion about exchange or credit when I originally checked out and nothing was written on the receipt. In fact I only receive a credit card receipt. The owner got into a yelling match with me over something that cost $20. I'm absolutely shocked they are still in business. I will NEVER purchase anything from them again even if it's the cheapest and best product in town. The owner and his son need to take a course on customer satisfaction and how to successfully manage a business. They claim to be Canada's oldest specialty equipment store and they conduct themselves as the oldest. The owner Merv Smith was the rudest man I've encountered in many years. His son Michael who continued to work with me after Merv walked away into the back room couldn't make a decision for himself. One less customer...good luck.

    I went in looking to purchase a skipping rope. The staff member (not the owner) actually sighed…read morewhen he saw me, and he seemed very disinterested in helping me out. I asked him a few questions about the products and I found him to be terse and cantankerous. I left and took my business elsewhere. I won't be going back.

    Running Room Canada - sportgoods - Updated May 2026

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