They used to always give you the dog walker you wanted. Now they dont listen. What happened? Past…read morefew weeks have been bad. Incorrect charges, messed up appointments, bad communication, and a friend told me they keep charging her or showing up after she cancels. New guy answering phones is disorganized.

Broken glass with food is not a good mix. I apologize for the length and I'm not usually a negative…read morereviewer but... full experience: We recently relocated to Portland from Sacramento, Ca and were so excited to find a passionate group of folks to take care of our three cats and 70lbs dog in-(our)house. We used Tails and Trails 3 times with mixed results. Important to know- you create detailed notes with the owner (Jeff) on how to access your building, routines, where leashes are, etc., etc., when you have your introductory visit. Our instructions ask that the handler only feeds the cats their canned food, nothing else. 1st time, week-long trip (June 2024)- handlers were 2+ hours late regularly. While this wasn't the biggest issue, we don't have a doggie door and that level of lateness pushed the pup's bathroom breaks longer than we're comfortable. But, we liked the service offered and adjusted how often we scheduled handler visits for the second and third visits. 2nd time, 1 week of walks while both of us were gone for longer than 8 hours (September 2024)- Great! Annie (I'm not disclosing employees' full names for their privacy) had no problems and was very helpful. 3rd time, overnight away- 4 visits requested: Sat afternoon and evening; Sun am and afternoon (October 2024)- Day 1- We left the house at 8 am and scheduled feeding/walk visits for about 1:00 pm and 6:00 pm. Around 1:25 pm, Chloe (office manager) texted me to ask if we had scheduled for 7:00 am that day. When we said we hadn't, a communication between Chloe and a handler led to the 1:00 pm visit being skipped. We talked with Chloe that evening and she said the handler would roll the afternoon and evening visits together, apologized for the miscommunication between herself and the handler, and credited our account for the mistake (all great). The handler arrived around 7:00 pm. They had a difficult time accessing the building so Chloe texted us to say the handler would hang out for a little longer before leaving if they couldn't get access. Once they did get into the building, they couldn't find the food or leash. The access information, food instructions, and where the leashes are were all in the instructions. The handler fed the pets and took the pup for a 15-min potty break. Since we were only gone for a night, we didn't book anyone to stay overnight. We considered cutting the trip short and wish we had. Day 2- Oscar was our handler. We got notifications that both visits were completed and everything seemed to have gone smoothly. When we got home, a glass jar with cat treats had been taken from the closed closet and left open on the counter. When we got home, there were treats all over the counter and SHATTERED GLASS MIXED WITH TREATS all over the floor. All three cats had engorged stomachs. While Chloe apologized and said she'd speak with Oscar the next day, we didn't hear back from Tails and Trails' manager or owner. We'll be anxiously monitoring our furbabies for a few more days.

This is a really long due review for Stephanie, my life saver. I have an aggressive husky, who I…read morethought will never be trained. I booked a 3 days training session for my husky with her. She's very patient and knowledgeable. She also taught me how to be the Alpha of my pack. Photos say a thousand words!! Now I can take my husky to the dog park and she now gets along with my other dogs!

Stephanie is a miracle worker. Gave us all the tools we needed to give our pupper the best possible…read morestart. Now everywhere we go, people comment on how well behaved he is!

I entrust Hot Diggity with the care of my dog on a weekly basis. I've used their services for years…read moreand they have the best staff and dog walkers! I get awesome write ups and pictures from each of her walks with them and it gives me great peace of mind to know that she's cared for, safe and loved while I'm working. Their services are invaluable and I would highly recommend them to anyone.

I came home from a short trip to find my dog greeting me at the door, not secured in her crate as I…read morewas told she would be in the emails I received. We do not let our dog free-roam when we are not home, and our house was not set up for it. There was trash in the trash cans that she could have eaten, and any number of things she could have gotten into that could be harmful to her. She also urinated and pooped on the carpet. In my bedroom. So I was cleaning that up at midnight after traveling. And of course I cannot stop smelling it. It's going to take getting the carpet cleaned. We have had this dog for 5 years and this is the first time she has EVER peed or pooped in the house. She also peed and pooped again when I took her out when I got home. This is very outside of normal for her and it makes me wonder if she was actually getting let out on her visits. I will be checking our cameras to see.

They have been wonderful. I have two senior dogs that I rescued. They worked so wonders with thaws…read moredogs. They pick up and drop off which is an awesome service. They take great care when the dogs board to deal with the meds. My dogs actually are happy to go.

From the owner: We are the best of all worlds. We offer in our home pet care, in your home pet care, dog walking,…read moredrop ins, and play dates. Our favorite part about hanging out with your animal is sending you pictures showing you just how much fun we are having while you are away!

Ariane is great with our dogs. They love to go with her and come home tired and happy. She's…read moreresponsive, kind and trustworthy. We'll continue using her services for as long as she'll take us!

Ariane has been watching our dog for over a year and she is the best dogsitter we have ever had!…read moreShe is very communicative & professional. My dog gets so excited to see her every time and she is great about sending photos and updates. Highly recommend.

Alexis is amazing! We needed someone to check on our high-maintenance cat for a week. We're…read moreincredibly lucky to find Sits and Walks. Before we left home, Alexis came over for an orientation. Our cat hides from strangers so Alexis didn't get to meet her. I explained that our cat is a little bit wild, a picky eater, gets hairballs, and is weary of strangers. We were worried that our cat would just hide and barely eat. But after the first visit, our cat warmed up to Alexis. We received many photos of our fur baby playing with Alexis and getting her cheeks scratched, as well as daily visit reports. Our cat ate well and enjoyed her new visitor while we were away. We wouldn't hesitate to hire Sits and Walks again. Dependable, trustworthy, super nice and great communicator. Thank you Alexis!

I just need to say that years after my first review Alexis is still my go-to for caring for my cat…read more She is so reliable and kind. Brody has kidney disease and requires daily subcutaneous fluid infusions (lactated ringers). When I found out I was so worried I was going to have to board him at the vet whenever I was away, but Alexis didn't even flinch. She administers fluids to him with love whenever I am away, and I feel better knowing Brody is stress-free and comfortable at home. She keeps an observant eye out for his well-being: She'll turn on the AC or heat if the temperature is uncomfortable, administer medicine if he needs it, text me updates, and let me know if anything seems different - like a lackluster coat or change in habits. She is my best ally in his care, and I'm so grateful for her responsibility, dedication and big heart.

Danielle is professional, thoughtful, consistent, and simply amazing! We have 4 special needs,…read morehigh maintenance cats, but Danielle kept them (and us) comfortable with on-time visits, frequent check ins (with pictures!), and great attention to detail! She knew just when to ask questions and exercised great judgement with our asthmatic kitty and didn't blink at giving daily medications. She even watered our flowers and tomatoes when the weather got hot! We were able to travel to visit family we'd not seen in a year, and we wholeheartedly recommend Forever Friend Pet Services!

Danielle is a cat whisperer. My cat is timid and hides under the bed the whole time when anyone…read morecomes over, but when Danielle came over to do the free meet & greet session, my cat came up and started cuddling her within 5 minutes! I was shocked. I loved how she sent me updates, photos, and videos everyday when I was out of town. She was so accommodating and actually vacuumed up the kitty litter off the floor before I came home. I'm so happy I have someone to watch my baby whenever I need to go out of town.