We had Rumpke trash pick up at a house we rented for a while in Lexington. They were awesome -- very flexible and gracious.
My husband forgot to put the trash cans out one day, and they walked all the way up the driveway to retrieve the bins and empty the trash. Several other times they would arrive and see my husband rushing to get the trash cans down the driveway to the street, and they always waited. On other days that my husband forgot, they would at least wait for a bit at the house, and once they even came back by later in case he had put them out (he was home the whole time, which is how I know it happened... why he would always forget to put the bins out is another story :).
Yay Rumpke! Their customer service on the route, and also on the phone, is excellent and we would stay with them if we weren't now on city trash pickup. read more