On April 12, 2024, I went to the Rumbo Travel Agency in Tulare Ca to purchase three tickets to Mexico City. I specifically informed the travel agent at the Rumbo Travel Agency, I needed to leave and return the same day. She stated ok and gave me the paperwork with flight information. I made a payment over $2K. When I reviewed the paperwork that she gave me, I asked the travel agent at the office where are the flight seat number locate on the paperwork, and she stated, everything is now done electronically. She told me when I check in the day of departure everything will show up, and I stated ok. I reviewed the paperwork and it showed, the departure was from:
* Fresno Airport was on 06/09/2024 at 12:50am, and arrival date and time to Mexico Airport was on 06/09/2024 at 8:45 am, with one-stop in Guadalajara, Mexico.
* The paperwork showed, the departure from:
* Mexico Airport was on 06/09/2024 at 2:30pm, and arrival date and time to Fresno Airport was on 06/09/2024 at 11:00pm, with one-stop in Guadalajara, Mexico.
On the day of departure, June 08, 2024, we showed up to the Fresno Airport a little after 9:30pm. When we got to the Volaris counter to check in, the representative stated, she was able to locate seats from Fresno Airport to Mexico Airport, but the flight from Mexico Airport to Fresno Airport, there were no seat for us, even though I had purchased three tickets.
The Volaris representative stated, she can get us out from the Fresno Airport to Mexico Airport, but it will be up to us and the Mexico Airport to get us back home, and it could be that day, the next day, or even the following day. This was unacceptable because my daughter and I had to return to work Monday, and I could not have my 84-year-old mother staying at an airport for possibly three days. I declined to leave that day and we went home. I went back to the Rumbo Travel Agency the next day and explained the situation and she stated she was not going to refund me anything because we declined the seat. I explained to her the three tickets that I purchased from her to return home weren't available. She stated on her paperwork, the seat numbers are listed, and when I told her they were not listed on my paperwork, she told me I could not read. I requested a copy of the paperwork that she had, and she said "NO". I left and went to the police station to file a police report. I also filed a complaint with the Better Business Bureau. I literally wanted to give this place a zero. Be careful these people will steal your money. read more
