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Rule Gutter

5.0 (1 review)
Open • 7:30 am - 5:00 pm

Services - Rule Gutter

Gutter cleaning

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4 years ago

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Hill Country Roofing - The wire that the screw went through

Hill Country Roofing

(6 reviews)

Hill Country Roofing / Brad Bolin…read more I wanted to reach out regarding the roof replacement your team completed after the Memorial Day hailstorm. Overall, I was very pleased with the quality of the roof and the timeliness of the work -- your crew did a great job on that part. However, shortly after the job was completed, I lost power to one of my bed & breakfast properties. I hired an electrician, who traced the issue and found that a screw from the new roof had been driven through a metal electrical wire, causing a short. I paid for the electrician to identify and repair the issue, and he took photos confirming the cause. When I contacted your office, I was asked whether I really felt this was something the company should cover. I want to be clear that I do -- your crew was the only one who worked on the roof, and the damage occurred as a direct result of that work. I've used Hill Country Roofing in the past and have recommended you to many friends, family, and guests. I still think highly of your workmanship, but I'm disappointed by how this situation has been handled so far. This is a small issue -- a $300 repair -- but it's one that could easily affect future referrals and continued business. I'd appreciate it if you could review the photos and make this right. Thank you for your time and for the good work you've done in the past. Best regards, Tava Hamilton Fredericksburg

I can't rate their service because they never replied to me from the online page they have to…read morecontact them.

Rule Gutter - gutterservices - Updated October 2026

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