EJ WE LOVE YOU!!! We were struggling with getting my friend's brake light out and he came out and…read moregot it in 3 seconds. Super nice dude everyone come to this location for EJ!!!!

We went to get new wiper blades, they even installed the new ones for us! Great and polite…read morethere!!! We always go there and are always satisfied with them!!

I stopped in to get a new battery for my car, and of course, it was cheaper here. It was nice…read moreseeing Michael again and saying hi, but this time I was helped by Cody. Cody was a super nice guy-he took the time to explain everything about my new battery and even suggested where I could go to have it installed and reset. I really appreciated that extra help. I appreciate both of these guys. I hope their supervisors recognize them and give them the positive feedback they deserve, they're the kind of employees that keep customers coming back.

I took my car for routine maintenance and was informed that I need to replace my battery as the…read morebattery cell is in bad shape and there's an open circuit. I called this auto shop and spoke with Jason. I asked if the shop carried the battery that my car needs. Jason looked it up in the system and found that there was one battery left and it was a four year warranty battery. He also provided a price quote over the phone. I told him I'd be on my way. When I arrived, Michael helped me. Both Michael and Jason were very patient and helpful. They were both professional and able to take care of my cars needs in a timely manner. Thank you both for helping me replace my cars battery! I recommend this auto shop for your cars needs!

Always the best quality parts. And generally in stock. Great service. Everything you need to keep…read moreyour car running well.

Adrian took care of me here. I ran into a problem where my car battery was low. I couldn't turn off…read moremy engine or it may not restart. I saw a Napa employee walking in and asked if they can get someone out to help me. A few moments later Adrian was out taking my license plate # to determine the battery type. I was in and out figuratively in no time because I didn't step inside the store. I am very grateful for their customer service and I always come to Napa for my auto parts needs.

Incredible experience at this AutoZone today thanks to Sage…read more Before coming here, I actually stopped by a competitor's auto care store nearby, and they weren't able to help me at all. I'm so glad I decided to try this location instead. Sage stepped up immediately and provided the kind of customer service you just don't see much anymore. He helped me find the right bulbs for both my front and rear lights and stayed to assist with the replacement. He was knowledgeable, professional, and went completely above and beyond to make sure I was back on the road safely. On top of being a pro at his job, the guy is a total legend--he's got the long hair, looks like a total rockstar, and it turns out he actually plays guitar in a band! If you want the job done right by someone who actually cares, go see Sage. He truly did an amazing job and saved the day. I'll be back for sure!

This place used to be knowledgable and customer focused. Now there are a handful of useless people…read moreworking there that know nothing and don't care about anything let alone customers. And why would a "reputable" business sell a car battery that only has a 3 month warranty, not inform the customer of this when all other batteries have multi year warranties and then "coincidentally" it goes bad at 3 months and 3 weeks. The employee's response, you chose to buy that so buy another. Been using Autozone for 30 years, but it will be Pepboys or any other place from now on.

Really great experience at Pure Autosport. I came in for a battery replacement for my wife's Audi…read moreQ7, and before they even started the work, they suggested I check the warranty on the old battery. That turned out to be a great call, because after the replacement I was able to get reimbursed by AAA for the previous battery under warranty. They were also very clear about the cost, the timing, and the whole process from the start, which made everything easy. The waiting room was comfortable and had Wi-Fi, so it was actually a pleasant place to wait. You don't always get that combination of honesty, helpfulness, and good customer service at auto shops, so this place really stood out. Definitely recommend.

3 Stars - Solid Audi Knowledge, Constructive Feedback on Service & Quality Control…read more I want to be clear upfront: this review is not written out of hate. I've been going to Pure Motorsports for over 6 years, mainly for Audi work, and I'm sharing this as honest, constructive feedback based on long-term experience, hopefully as an eye-opener before things decline further or more customers walk away. Pure is knowledgeable with Audis, and in my experience they are generally better than the dealership. That's true for most competent independent shops, and Pure deserves credit for their technical understanding of the platform. They are, however, priced at a premium, only slightly less than dealer pricing. When you're paying that much, expectations around communication, quality control, and overall customer experience naturally increase. Where Pure struggles most is communication and customer service consistency. Sometimes updates are provided, sometimes they aren't. There have been multiple occasions where I only found out my car was ready for pickup and later realized I wish they had mentioned another issue while it was already there so it could have been addressed at the same time. Proactive communication matters when customers are spending this level of money. Reaching them by phone can also be difficult. Most of the time you'll need to leave a voicemail or send an email, and responses are about a 50/50 chance. I suspect this is largely due to being understaffed or stretched thin, which I understand as a business owner, but it still impacts the customer experience. At this point, a dedicated customer service or service advisor role would likely make a noticeable improvement. There have also been a few isolated quality-control issues over the years. After a PCV service, I later noticed that one of my headlight mounting brackets was cracked/broken. The headlight itself was still reasonably secure, so I chose to forgive it and continue doing business with them. Another incident was more serious. After picking up the car, the splash shield was not properly secured and came loose while driving home, forcing me to pull over on the freeway. This was obviously dangerous, but necessary to prevent the splash shield from being completely destroyed, especially since they are very expensive to replace. I temporarily secured it with zip ties and duct tape just enough to keep it in place, then slowly drove to the nearest exit to reach a much safer location. Once there, I jacked up the vehicle and properly reattached and tightened the splash shield myself. Situations like this point to a lack of final checks, likely due to understaffing or insufficient quality control. One recent policy change also stood out. Pure no longer installs customer-supplied parts. I understand the liability and business reasoning behind this, and they absolutely have the right to change policies. That said, it feels like an odd shift for a shop that presents itself as enthusiast- or performance-oriented. For example, I recently tried to have billet cooling system components installed to replace known weak OEM plastic parts that commonly fail around every 50k miles. These are well-known, reputable aftermarket parts designed to improve long-term reliability. Despite this, they refused and would only install OEM plastic components. I understand drawing the line for emissions- or turbo-related work, but declining high-quality billet replacements for known OEM failure points feels unnecessarily restrictive, especially when many enthusiasts are willing to pay a premium for efficiency and better parts. To give credit where it's due, Pure generally completes work competently and clearly understands Audis, which is why this isn't a low-star review. However, compared to years past, communication, quality control, flexibility, and overall value have declined, while pricing has increased. I used to drive a long distance to come here. At this point, I personally need a shop that offers strong communication and the ability to handle more than basic maintenance or fluid services, and for that reason I won't be returning. Again, this is not hate, just honest feedback from a long-term customer. I hope Pure takes this as constructive criticism, because with better communication, staffing, and quality control, they could easily be a stronger shop. 3 out of 5 stars, capable, but with clear areas that need attention.

Poor customer service as far as credit refunds. Left hand doesn't know what right hand is doing…read more They continue to make excuses and no one will return calls. Owes refund over a month and don't have a clue. Buyer beware

George, who is management there. Is very impersonal , he acts rude, and has no Customer Service or…read morePeople skills whatsoever. He talks down to the workers, he sounds rude when he talks . I was there , and he kept saying "fried chicken " for some reason like it was code for something . No food was present. This is a FLITHY AUTO PARTS WAREHOUSE. I called George because I was running late, and he would pick up the phone and hang up . He did this 3 times to me . When I asked him about it , he said he was busy doing orders. Why answer the phone than??? . And than another day I was there he talked about how Great he makes & bakes cupcakes . Very weird . The lights were off in half of this warehouse like every other aisle. I don't know how they can read or see the numbers on the parts so most likely you will get the wrong part shipped to you. There's think black dust on the packaging . The boxes were handled so much they were broken and won't close . This man is managing this place and his attitude reflects the place too. Bad

I've been here several times and have never been disappointed and the service! This is the Jeep Di…read moreMotorsSports work on and now she drives like a beautiful beast

I wasted my time and money, and they damaged my car. The technician argued with me because he…read moredidn't install all the parts I brought. Brian at the front desk lacks a focus on quality and provides poor customer service, even though I explained everything in detail and showed him all the parts that needed to be installed. Now the hood of my car doesn't close properly because it's misaligned, and they also broke the sensor cover. They also didn't replace one of the broken parts. All the employees seem to be related, which makes them act careless.

I went to find a replacement bulb for my car's brakes and Oscar was super helpful and even went as…read morefar as to install it for me! I will definitely be coming back here. Thank you!!

Went in there asked "Oscar" if they sell probes to test Break Fluid? He said…read more "we don't do any auto work here we just sell parts" I thought he is hard of hearing so I raised my voice a little and said "I asked if you sell the probe!" Then "Sheri" which seems to be the manger chimed in,she was every bit as obnoxious as the guy! Don't you hate it when people are so lazy that don't even want to do the first step right! Listening to what you are saying?

Very friendly and professional staff. An employee named…read moreMatt recommended the best options and installed everything with a smile and a positive attitude. Thank you so much! August 5, 2025

This is my go-to store for auto needs and they are always helpful and courteous, no matter how busy…read morethey are. Very much appreciated.

Simply the best place to take your Porsche in the San Diego area. Jae did a PPI for me on an 84…read morecarrera 3.2 and was able to detect a VERY faith on-power vibration coming from the engine. It was almost undetectable, but Jae immediately picked up on it and told me about it. He suspected that it could be a lean surge, and had me dyno the car to check AFR before making an offer. Just as a precaution. Sure enough the car was running at between 15-16 to 1 at WOT. Jae told me to run away from the car, and I did despite having a lot of time and emotional capital invested in it. Very glad I did. Found a much better car for less money a month later. Not sure other shops would have picked up on what Jae did. I tend to do most of my own work on my cars, but any time I need to enlist a pro, I will only come here. By the way, he builds the 3.8 motors for Singer. If you don't know what Singer is, Google them. Five thumbs up.

I do most all of my own work on my hobby Porsche but when it takes special tools or special…read moreknowledge like how to set up suspension alignment and wheel weighting correctly Jae is my guy to go to. He knows his stuff.