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Rspca

3.0 (4 reviews)

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Battersea Dogs & Cats Home

Battersea Dogs & Cats Home

(23 reviews)

Nine Elms, South Lambeth

Have had two old cats from here no one wanted, they were such lovely souls, just wanted to be loved…read moreand be your friend, please don't just go with a plan as to what you get, pick one that touches your heart be it young , middle aged or older, there are different times they leave us, some die young others live for more than 20 years, just take that chance on which cat or dog, picks you out, you will never regret it, we haven't. They are family and give us love as we do them, just take one one, treat them well and make the time with them count, you'll not regret a rescue. Xx

The impression I get from multiple visits to the shelter is that the volunteers and employees are…read morelovely, caring, and quite capable. But the "senior managers" enjoy exercising their bureaucratic power to leverage your emotions and to the detriment of the welfare of the animals in their care. We were approved to rehome a pet. This is a dog with a number of health and behavioral problems. We were willing to pay the fee upfront. But we needed a few extra days as we were arranging shipping, also paid upfront and for which the shipping company requires some extra notice. Despite us all working toward an understanding over the course of a week, an entirely different Battersea "senior manager", suddenly insisted that the pet be taken immediately or would be released from reserve. In other words, despite us making financial and time commitments, and with the understanding it was all agreed, a faceless "senior manager" decided they needed to move some inventory and told us to come down and get him or lose his reserve status. As it stands, the extra wait time we were requesting was six calendar days. Their usual process to complete an adoption is multiple visits spanning one to two weeks. And the pet only came out of medical clearance three days ago so is well within their 35 day average stay before rehoming. We cannot go ahead and pay, in advance, all of the other companies involved if the dog may be taken by someone else, even if he would still be in their kennel. We therefore had to walk away. So, now, this poor animal who has special medical and behavioral needs, will have to sit around for several more weeks in the kennel, on show as it were, hoping someone will be interested. The oxymoronic aspect of this story is that this so-called "senior manager" refused to keep him on reserve for a few extra days because remaining in the kennel is stressful. But by forcing us to walk away, he or she has increased the pet's expected kennel time and potentially eliminated his adoption options entirely. Clearly, the whole affair smacks of a bureaucrat trying to leverage a pet lover's emotions using facetious animal welfare arguments to move inventory. They may be a charity, but let's not forget managers have ambitions and are promoted based on such metrics as "stock turnover." But, even on this basis, this was a poor decision. Because, instead of a guaranteed "sale", just a few days later, they now have a poor dog who will likely be in the kennel longer than otherwise would have been the case. And what happens if the poor animal doesn't find a new home? Well, as they say, the average adoption time is 35 days...

Rspca - animalshelters - Updated May 2026

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