Drove out to Bayswater to collect an item ordered over the phone earlier that week (last one in…read morestock). Staff advised that the item had been sold that morning to someone else! Staff didn't seem to understand what the problem was so I raised the matter with the manager who called me a 'retard' and a 'fucking idiot' before telling me and my 3yo daughter to leave the store. ...not recommended (unless you're interested in poor service from unprofessional staff who will abuse you instead of helping).