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Royal Tours & Multi Services

5.0 (1 review)
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Patricia M Machado - Patricia Machado

Patricia M Machado

(5 reviews)

Washington Heights

Please refrain from wasting your money with this person. Dra Patricia is a condensing woman who…read moreneeds to work on her listening skills and learn to respect the people who are seeking her help. I only did a half-hour consultation with her. She was late and hung up the phone 10 minutes before the 30-minute consultation was over. She managed to insult me acting like I was trying to extract information from her instead of asking fear questions. I'm absolutely frustrated as I could have spent more and consulted with a real professional, which she failed to act as.

Since they keep hiding my google review .. here's this one.. My experience with this law firm was…read moreabsolutely devastating horrible unprofessional. Let's start off by the fact that I only ever spoke to the actual Lawyer Patricia Machado one time since I hired them in March 2020 to my case was denied in September 2022 . They gave me the complete wrong information on how to file for a US citizenship for my daughter who was born abroad they gave me the complete wrong information they gave me the wrong forms to fill out they told me that I had to purchase a money order of $1171 finally went all the documentation and forms are done I received my appointment at the US Embassy and the US Embassy agent out of his mouth to my face said that this law firm scammed me out of my money, they denied my application because according to the US law to be able to transfer your citizenship to your child you need five years of proof of living income and status in the US prior to your child's birth. This law firm states that you only need 1 year of proof prior to your child's birth which is completely false information... On September 2022 the US Embassy denied my daughters application for US citizenship transfer through me because I did not have enough proof of living in the US even though the law firm said I only needed one year the US Embassy said you need five years. So finally when I called them to let them know that my application was denied because they gave me the wrong information they said that they did not provide this information to me that they said that they they did initially provide this information but that they sent out new information and that I should've followed their instructions but they never told me in the first place at the first information that they gave me was wrong they never said that I had the clear documentation communication between the law from an eye through email and through text and it clearlt shows the wrong information they gave to me. The first information they gave me all the forms and documents I needed to fill out and send with proof as well as a money order oF $1171 was asked for by the law firm and when I got to the US Embassy they said they did not need this and that I should've never been told to get this money order for the US Embassy I even have the proof when they asked for it and then later on in our conversations they said I didn't need it but that was already after my case was denied... So who do we listen to a law firm that takes money from you or the United States Embassy? Anyways I just disputed the transactions that they did on my account through my bank . my bank gave me back all my money but now the law firm is trying to get that money back even though they provided me with absolutely zero service because my application was denied And the wrong information was given. I believe this law firm just tries to hold onto their customers as long as they cancel they can take out as much money as they possibly can . I do not recommend this law firm do not speak to these people they will not help you.

Gray Whale Law - Gray Whale Law logo

Gray Whale Law

(1 review)

Highly Recommend! Exceptional Immigration Attorney…read more.. I cannot speak highly enough of Gray Whale and the incredible support they provided to my wife and me throughout the green card process. My wife, who immigrated from South Africa, was unsure of the entire process for getting the K-1 visa and the steps after. Zaid made everything so much easier and stress-free. From the very first consultation, we felt like we were in great hands. Zaid and team was thorough, professional, and incredibly knowledgeable. They took the time to explain every step of the process, answered all of our questions promptly, and made sure we understood what was needed at every stage. They were always available to provide support when we needed it, and their attention to detail was impeccable. Thanks to Zaid's expertise and dedication, my wife was able to successfully get her green card, and we are both so grateful for their help. If you're looking for a reliable, skilled immigration attorney who genuinely cares about their clients, look no further. We wholeheartedly recommend Gray Whale Law. Thank you again for everything you did to make this experience as smooth as possible!

From the owner: Immigration laws are often archaic, complex, and difficult to understand. Eligibility grounds are…read morefar from clear, while changes are frequent and difficult to keep up with. Government officials do not process each case consistently or without error. At Gray Whale Law we help creative and other professionals, investors, small businesses and families navigate the needless and endless complexity of immigration law.

Susan B. Henner, Attorney at Law

Susan B. Henner, Attorney at Law

(4 reviews)

This woman is running a racket and has no sense of organization or integrity. She has no problem…read morelying about what she and her office have or have not done and I have it all in writing which is incredible that a professional attorney and grown woman would resort to such measures. I was dealing with her for 9 months trying to help my mother get US citizenship after Henner was recommended to me by my aunt (mom's sister) after having a smooth experience with her own process. Susan's office seems to have extremely fast turnover and every time I received any email from them (which was only in response to when I would reach out first) it was from somebody new and therefore I had to provide the information over and over again. Now Susan is claiming that I ignored her office's numerous attempts to contact me over the months that my paperwork was not submitted and that she has ample proof of this. Now that I've asked her for all this proof, she discharged me as a client and threatened to take action about harassment. So no proof, no results, just straight up lies and delusion. What a horrifying experience.

Trusting Susan to handle my immigration case was one of the best decisions that I ever made in my…read morelife. In my opinion I had a complex case but from day one Susan's expertise steered us towards the right plan of action, always achieving great results. Susan and her Group were on point on every important decision about our process, and in the end, we had a very positive outcome. On both hearings we were backed by her years of experience. It is also worth of mentioning that our case was presented in such a way that we even got praised by the immigration official for having a very organized and complete process.

Royal Tours & Multi Services - travelservices - Updated May 2026

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