What an absolutely beautiful experience we had finding our wedding rings at Medallion jewelers. We…read morewent in "just to look "and ended up having such a positive experience that we made a purchase then and there (Well, to be honest, we went for a walk first to discuss because it was our biggest purchase together as a couple). Alex, the proprietor, is warm and friendly and knowledgeable and made the experience so much more than just a financial transaction. He went out of his way to make our ideas possible. He was generous with his time and his knowledge. I will never forget this aspect of our big day. Every time I looked down at my hand and see that gorgeous ring on my finger, I will remember where it came from and the story behind it.

I called prior to ask the rate for buying my gold jewelry and he gave it to me and stayed true to…read morehis word when I went down there. Everything went smoothly. He is honest and nice. Great customer service. And I did call another high end jewelry store and their offer was much less. This place has been in business for a very long time.

A bracelet of mine was too long and needed shortening. It was an affordable adjustment with a quick…read moreturnaround. The staff were knowledgable, attentive and very kind. I'm so excited to be able to wear my bracelet again! A lovely experience all around!

Had wonderful experiences with this group over years as a high end jewelry saleswoman. Recommend…read morethem highly! Their work is incredible!

I've had such a great experience with Lake Oswego Jewelers! I've been in twice to have my watch…read moreresized, and both times everyone has been incredibly friendly, knowledgeable, and helpful. They provide excellent service and really take the time to make sure everything is done right. The entire team is so welcoming and makes the whole experience easy and enjoyable. I would definitely recommend them!

I cannot recommend this place enough. The interior is absolutely darling, and the business is…read morecompletely family-owned (4 generations!). The staff are SUPER nice, too. I went in to have some links removed from a new watch, and the woman who helped me did it in 10 minutes flat, completely free of charge. If I need another watch adjusted, or am in the market for something pretty, I know where I'm headed. If you're in the same boat, look no further!

I stopped into Kassab at Washington Square just to inquire about a cleaning and perhaps some repair…read morework on a 3 diamond dinner ring. It is 30 years old and quite beat up. I wear it always, never removing it. I had been spending $200-$300 every few years for upkeep. I inquired and out walked Cody- the Bench Jeweler. Right then he helped me get the ring off, took it into the shop, cleaned, inspected, straightened the band and brought me back a gorgeous piece of jewelry. " I don't need to leave it?" "No" Cody said. the piece was in great shape ready to go! No CHARGE! I could not believe it! A 5 minute transaction and I had my beautiful ring back! This is not Old School Customer Service- This is a company that from the top down says "Do the right thing for the customer.". Thanks Cody for making my day, and Kassab for having Cody. I will be back and so will my friends! LR

Go to John. I repeat.. GO TO JOHN. He seems like the only true sales associate who actually knows…read moreabout the jewelry in that store and is there to provide you with soooo many options to fit your needs. I got both my engagement ring and wedding band from John (worked with a lady first that didn't help much), and my husband got his band too. We had such a delightful experience with John about a year ago and cannot recommend him enough. We probably wouldn't have even shopped at Kassab if it weren't for him and his professionalism, respectfulness, knowledge and overall ability to help you find EXACTLY what you're looking for. Fast forward to this year, when my husband lost his band and I decided to surprise him with a new one. I emailed John and he set me up to come into the store, buy the exact ring my husband had the first time and leave with a display ring to present to my husband so he could come back in after to have his finger re-measured before we put in the order. Once he was given his ring (he was SO excited by the way!) we stopped in on our way home from the coast and I had my husband go in while I stayed in the car with the dogs. The receipt I gave my husband clearly specified the ring I bought and that the ring he was coming in with was to be returned so he could measure his finger and order to the right size to have his dream ring again. He came out after about 45 minutes baffled. Apparently when he went in, the older gentleman he went to asked him what he needed, he said he'd like to return this ring to get his ring, the guy asked what was wrong with it, my husband rightfully said "this one sucks, I want my ring" (trust me, I was given that display ring because it specifically had no interest in it and wouldn't be missed in that display case LOL) and handed the guy the receipt that showed what I had actually bought. He scoffed. "This ring doesn't suck" and then started telling the women behind the counter "this guy thinks this ring sucks". So unprofessional. Another gentleman walked up to try to help and was more helpful (my husband admits), but they just wouldn't take the time to understand what was going on. I bought a specific ring, he was there to return this one and get the right size for the actual ring I ordered (unless he saw something he liked more). Simple. They didn't show him any new collection, just said "this is what we have" while pointed at the case. So helpful..... not. After some back and forth of trying to get him to buy the platinum instead of the gold (which at first they said was cheaper and then oh... nvrmd its $900 more), they finally accepted the return and resized his finger to order the ring. They started saying square rings are hard to size and that's why it was too big blah blah blah.. it was a DISPLAY ring to be presented to him. Not his size at all, WE KNOW. When he walked out he said thanks for helping and neither of them acknowledged him. After hearing all this in the car, I went back in and promptly cancelled the order. Told them exactly why and that I was pissed he got scoffed at, was talked to like he was crazy for not liking the DISPLAY ring, wasn't given any help in making sure he didn't like others better, and ultimately left without any other words from the salesman other than why the square DISPLAY ring was hard to size because of the shape. They even tried telling me he came in carrying an ice cold water and that's why his size went from a 10.5 to an 8.5.... No sir he's always been an 8.5. He said "no his last ring was 10.5, I looked while he was in here. I'll double check". He looked and guess what, his last ring was an 8.5. Meanwhile the initial dude that was helping my husband was across the store making eye contact with me several times and then looking away. All this to say.... If you go here, ask for John. He seems to be the only one we've worked with who knows what he is talking about, will take the time to understand what you're looking for, provide MANY options to narrow down what he thinks you'll like, and then ultimately show you a ring you love. All the others we have worked with are rude and unprofessional.

So happy with my lovely custom engagement ring and matching wedding band. The staff was helpful and…read moreattentive in recommending a custom engagement setting that not only incorporated my modern preference but also ensured stability to my grandmothers diamond stone. The process was seamless and efficient. Thanks again!

This is the best store ever to buy or sell jewelry/scrap gold as they are not only professional and…read moreknowledgable, but also pleasant with the best payout. I was impressed by the location, store front and plethora of quality jewelry. I went to two other nearby places to sell jewelry; Royal Jewelry and Capitol Pawn, which did not even come close to what Smith & Bevill paid me. Overall, their cordiality and customer centered approach are stellar. I definitely recommend them for an outstanding experience and they are now my favorite jewelers. Don't waste your time elsewhere as this place is a real "gem". Thank you Smith & Bevill! Be on the lookout for their killer watchdog dachsunds!!

He was very nice and helpful as to how I could do a repair on my old quartz watch on my own.read more

I had a quick jewelry modification for a pair of earrings. A simple change - I was given a very…read morefair price, detailed review of what I wanted done and timeline of completion. The work was done a day early, turned out great and all is good. The man that helped me - forgot his name - OOPS - was friendly and patient. I appreciated the service and jewelry knowledge - we chatted at length about all things jewelry! Thanks so much!

A Retail Experience Worth Writing Home About (Especially Thanks to Ali!)…read more Every time I visit Portland, I make it a point to wander through the charming streets of the Northwest District, and no trip feels complete without a stop at Betsy & Iya, the boutique gem tucked next to Lei Brilla Coffee and just around the corner from the apartment I rent during my stays. It's more than just a boutique; It truly is a haven of design, warmth, and thoughtful curation. What truly elevates the experience, however, is Ali, the Store Manager and absolute heart of the space. As someone with over 15 years in retail management myself, I hold high expectations when it comes to customer experience, ambiance, and the quality of service and Ali certainly exceeds every single one of them. From our in-store conversation to her warm, personal email follow-ups, she has gone above and beyond--not just in product knowledge and service, but in genuine human connection. Ali even took the time to send me a direct vendor link when the shop didn't carry my size. Who does that anymore? Essentially, Ali seals the deal: her authenticity, enthusiasm, and eye for styling reflect the values of a brand that truly gets it. She's one of those rare retail professionals you never forget: sharp, kind, and full of local insight. Her outreach made me feel more like a friend than a customer, and that's something algorithms and online carts simply can't replicate. Whether you're a Portland local or a visitor falling for the city like I did, don't miss out on Betsy & Iya. It's a boutique that perfectly captures the spirit of Portland: creative, inclusive, and deeply personal. If you're lucky enough to chat with Ali while you're there, I guarantee the experience will linger long after your purchase. I can't wait to visit again! See you soon Ali and Team! Five stars aren't enough. --Edwin M.

My mom and I had an appointment today with Hailey for permanent jewelry and we had a great…read moreexperience! She was so sweet and extremely careful and meticulous throughout the process. We had a wonderful time and would definitely recommend this place to anyone!

I had another great experience working with Kevin at Kassab Jewelers. This was my second purchase…read morewith him, and once again he made the entire process easy and enjoyable. First was my fiancée's engagement ring and now her wedding band. Kevin was knowledgeable, patient, and never made me feel pressured. He took the time to answer all of my questions and made sure I was comfortable with my decision. His customer service is exceptional, and it's clear he genuinely cares about his clients. I highly recommend asking for Kevin if you're looking for someone who is honest, professional, and great to work with. We'll definitely be back for future jewelry purchases! Thank you, Kevin!

Kevin and co guided us through the process of getting our wedding rings with a lot of care and…read morepatience. I really had no idea what I wanted before I came in and I'm extremely happy with where I ended up. You absolutely get what you pay for so don't be shy.

I had a positive experience in the USA Pawn in Beaverton. The lady who helped me was polite and…read moregave me a fair appraisal. I see a lot of negative reviews, but I am pleased with the quick and polite service.

Excellent customer service. Friendly, knowledgeable, staff, helpful and accommodating !read more