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    Roy Refrigeration

    5.0 (1 review)
    Open Open 24 hours

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    8 years ago

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    The Oil Boys

    The Oil Boys

    (2 reviews)

    Derrick and team were professional and so good at their craft! They diagnosed and put extra effort…read moreinto getting my heating issue resolved, with patience and kindness. Thanks guys! Would highly recommend their quality service.

    I contacted The Oil Boys (TOB) to replace my oil burner and tank. The initial response was good…read more Later I found out my chimney was not lined, something that should have been caught. I can't imagine the headache that would have caused later. TOB pride themselves on high end installs and equipment, something I may never witness. What I can say is customer service can be much less than that. Discussions were made and I decided to go with a gas furnace. Unfortunately, gas companies do not jump when TOB say, just noting. As I worked through the issues I asked for advice in dealing with slow moving companies. I received none. TOB quote was well below others so I committed. I asked some follow-up questions and received static for asking. I asked if they could work with the gas co after they ran the new lines. Mute response. After the initial site visit most if not all of our communication was via email. Note to the inexperienced; there may come a time to invest in a phone call! TOB offered two install dates, about a week apart which amounted to an ultimatum, neither of which I could commit since the gas co were still dragging feet. TOB then dropped the bombshell and pushed the timeframe out 4 months well into winter calling it "unfortunate". My feelings were more inline with "disrespectful" and "disregard" for my needs and issues. I finally received firm dates from the gas co and was ready to commit and decided to accept the new TOB timeframe. TOB responded by breaking the contracted terms. Wow - that was unexpected. I'm sure this new company will do well eventually but I am just as sure they have much to learn. Apparently they have hardware and labor quality nailed but still have a ways to go with customer service. In business it can be either an asset or a liability. I'm afraid I'm now the latter. Apparently, pride, and lack of humility prevented any mending of a souring relationship rather than relying on luck. Too bad. All the same... Best of luck!

    Roy Refrigeration - hvac - Updated May 2026

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