I rarely leave public reviews, but because this involves medical care, I feel it's important to…read moreshare. I've been a patient of Dr. Love for more than 10 years and even brought my family to his office. He has always seemed competent and trustworthy, and I've relied on him through some of my most challenging health issues. Recently, however, I received a letter dismissing me from the practice over an unpaid $136 balance I didn't know existed. I was told letters and a voicemail were sent, but I never received them. With six people in our household, it's possible mail was misplaced but I have never been late on a payment in over a decade of care. I always paid small copays when in the office if necessary. A quick look at my record would have shown this was unusual. Ending a long-standing patient relationship over a small balance and a simple miscommunication, especially during one of the most difficult health periods of my life, is deeply disappointing. I've been in the office multiple times for this health issue, and my annual physical was scheduled this same month. I would have gladly paid the balance had I known. To make matters worse, my conversation with the office manager was frustrating and lacked any empathy. When I expressed my concern, she simply asked, "What should we do if there's a balance and we can't reach you?" A better approach would be to review each situation individually and consider a patient's history before making such a harsh decision. After 10+ years of trust, I was treated like a number. This experience has been disheartening. I can't imagine Dr. Love is aware of how his office is being managed, but I hope this feedback helps ensure no other long-time patient is dismissed so abruptly over a modest balance and poor communication

Excellent care from all of the providers I've seen regarding my primary care needs. They always put…read moremy concerns first. Office staff is always pleasant and efficient. Five Star Practice *****