A lot has changed at this bank and I'm still deciding if it's going to be better. I know it seemed…read morelike they lost a lot of tenured employees after they merged with Cornerstone Lending and they still are. There's only 1 person left that I recognize anymore. It's sad, I loved coming here to see people I recognized and that knew me. It doesn't feel personalized anymore. Hopefully it gets better. In the meantime last I checked they had some of the best rates in town.

Roscoe might be a good option for local use or someone that will not travel much, there's just a…read morefew glaring issues with thinking of them anymore than that. Some of the items are, the banks traveling policy is to just block any access outside of the U.S., which is a hassle obviously for traveling. Most modern banks will have some piece of the app/access that will confirm where you actually are, which can also help with confirming transactions are from you. Slightly concerning it is the way it is here. I lost my card recently, called the 24/7 line to lock it. Someone outside of the U.S. answers, asks me for the name of my bank/account number to start .. I didn't give this info to them, but they also stated they cannot lock it and would need to transfer me elsewhere.. huh?! I told this to a teller and it seemed pretty minor, even though it's sketchy to call a number your bank provides in those instances of losing a card, getting someone outside of the U.S. that seems to be phishing, rather than helping. The mobile app, which is decent at best, has an option for mobile deposit.. great! However when you deposit a check they cancel it because they want you to write something on the check (yet there's not instruction to do so in the app).. why not just add in instructions, instead of useless manual work? Apparently there was a name change too, as a customer I never heard about it, just get my deposits canceled because I put the wrong bank name as well.. Why not tell your customers you changed your bank name? It's just simple stuff that Roscoe either doesn't seem to collectively care about (that as a customer you would want your bank to care about) or doesn't do anything to communicate to customers.. I got tired of lackluster banking and moved to a local Austin option!

Highly recommend going to this location! The staff was extremely welcoming and professional. They…read moreare knowledgeable with the new laws, regulations, and policies which is important this year with all the new changes in regards to COVID. Teresa was amazing and kept me updating throughout the entire process!

John ClarkMy first experience with J-H and definitely my last. I thought they would would file a…read more1040-SR on my behalf.At the end of the interview I was told I needed to sign several documents to finish the return. I should not have trusted them to be ethical or professional and found upon reviewing the stack of forms and papers that I had an envelope purporting to be a tax return whose only resemblance to a tax return was purely coincidental. Instead, I will probably end up having my taxes done by a reputable CPA and re-submitted to the IRS. I also received forms to refer my friends to these "professionals in exchange for a $40 referral fee. No thank you. I would recommend J-H to my worst enemies and only then if they had an active case of the covid virus. Oh yes the price for this "return" was only a modest $389. Senior citizens beware and get your tax assistance elsewhere. I will refer the Bastrop J-H office to the office of Consumer Protection in Austin , Texas.